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March 13, 2026

13.03.2026

Page Changed 01.01.2026 – 13.03.2026
Новые продукты: Добавлен новый отчет 'State of Customer Service Report', который фокусируется на влиянии AI, данных и самообслуживания на клиентский сервис.
Изменения описаний: Изменение в описании: вместо 'Klaviyo AI Shopping Index' теперь упоминается 'State of Customer Service Report'.
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Grab your copy of the Klaviyo AI Shopping Index to discover:

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Claim your copy today to discover:

Page Changed 01.01.2026 – 13.03.2026
Новые продукты: Добавлен новый отчет 'State of Customer Service Report', который фокусируется на влиянии AI, данных и самообслуживания на клиентский сервис.
Изменения описаний: Изменено название отчета с 'Klaviyo AI Shopping Index' на 'State of Customer Service Report'.
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Grab your copy of the Klaviyo AI Shopping Index to discover:

After

Claim your copy today to discover:

Page Changed 01.01.2026 – 13.03.2026
Новые продукты: Добавлены новые ключевые продукты и инструменты, такие как календарь кампаний на 2026 год, библиотека шаблонов писем и генератор объектов писем.
Изменения описаний: Удалены описания, связанные с платформой, решениями, каналами и интеграциями, а также информация о преимуществах и стратегиях использования ИИ.
Другое: Добавлен отчет о Black Friday 2025 с ключевыми данными успешных брендов. Удалены разделы, связанные с обучением, поддержкой и международными страницами.
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PRINCIPAUX PRODUITS ET FONCTIONNALITÉS Votre centre de réussite complet Trouvez les ressources dont vous avez besoin, des formations, ou laissez-vous guider par les nouveaux Paliers de L’accélérateur. Plateforme Vue d’ensemble Découvrez comment le CRM Klaviyo, conçu pour votre entreprise, peut vous aider à créer des relations durables avec vos clients. SOLUTIONS Optimisez votre marketing à partir
de vos données avec Kai Marketing automation sur tous vos canaux Plus de clients satisfaits, plus de ventes Une vue simplifiée et complète
de vos données Une CDP innovante conçue pour centraliser et exploiter vos données en temps réel CANAUX Marketing omnicanal NOUVEAU Réunissez l’IA, les données
et tous vos canaux Marketing via WhatsApp Advanced Klaviyo Data Platform À la une Une seule plateforme, pour chaque canal, et pour de vrais résultats. L’IA qui optimise et pilote votre stratégie marketing. L’IA qui aide et conseille vos clients en temps réel. Nouvelles fonctio...

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PRODUITS CLÉS Outils gratuits Calendrier 2026 des campagnes marketing Bibliothèque de modèles d’e-mails (EN)↗ Générateur d’objets d’e-mails (EN)↗ BILAN DU BLACK FRIDAY 2025 Découvrez les données clés des marques qui ont réussi leur Black Friday

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Изменения описаний: Удалены разделы 'How to send a promotional SMS message' и '3 benefits of promotional SMS messages', что может указывать на изменение акцентов в описании услуг или стратегии продвижения.
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How to send a promotional SMS message 3 benefits of promotional SMS messages

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Изменения описаний: Удален раздел 'What does an AI marketing campaign generator do?', что может указывать на изменение в структуре или акцентах описания продукта.
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What does an AI marketing campaign generator do?

Page Changed 01.01.2026 – 13.03.2026
Акции и скидки: Добавлено предложение о 30-дневной бесплатной пробной версии Klaviyo CDP.
Изменения описаний: Изменения в описании JTBD теории, добавлены детали о важности вопросов для маркетологов.
Другое: Удалено предложение о возможности запланировать звонок с Polaris Growth для изучения JTBD.
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These 2 questions may seem unrelated, but, to marketers in the know, they go hand in hand. Use this scoring system to understand who your most valuable customers are, and then interview them. (Note that if you have a much larger audience, you may want to use a scoring system of 1–5 to create more specificity and nuance.) Want to learn more about how to use JTBD? Schedule a call with Polaris Growth. Think about yourself as a shopper: What’s the last product you bought? What’s the last task you took on—but couldn’t complete without the help of a tool? Not using Klaviyo CDP? Request a demo to try a 30-day free trial today—your RFM model will be live in less than a few hours. Power smarter digital relationships with Klaviyo

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Use this scoring system to understand who your most valuable customers are, and then interview them.(Note that if you have a much larger audience, you may want to use a scoring system of 1–5 to create more specificity and nuance.) Think about yourself as a shopper: What’s the last product you bought? What’s the last task you took on—but couldn’t complete without the help of a tool?These 2 questions may seem unrelated, but, to marketers in the know, they go hand in hand. Not using Klaviyo CDP? Request a demo to try a 30-day free trial today—your RFM model will be live in less than a few hours.Want to learn more about how to use JTBD? Schedule a call with Polaris Growth. Power smarter digital relationships with Klaviyo SMS.

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Изменения описаний: Добавлено описание Adobe email marketing, включая его функции и процесс начала работы.
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Klaviyo’s Adobe Commerce integration affords you the opportunity to monetize all of that data that you’ve been gathering this whole time.Justin RagsdaleVP of strategy, IM Digital Being able to easily integrate Klaviyo, grab all of that data, and then set up these set-it-and-forget-it type of automations, has a dramatic impact on the top and bottom line of the business.Justin RagsdaleVP of strategy, IM Digital With Hyvä, you still have to build the house, but all your plumbing and electric lines are there for you to use.Justin RagsdaleVP of strategy, IM Digital What is Adobe email marketing?Adobe email marketing refers to Adobe’s suite of tools and solutions designed to create, send, track, and analyze email marketing campaigns. It includes features for designing visually appealing emails, segmenting audiences, automating workflows, and measuring email delivery and performance. How can I get started with Adobe email marketing?To get started with Adobe email marketing, sign up for...

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Klaviyo’s Adobe Commerce integration affords you the opportunity to monetize all of that data that you’ve been gathering this whole time. Justin Ragsdale VP of strategy, IM Digital Being able to easily integrate Klaviyo, grab all of that data, and then set up these set-it-and-forget-it type of automations, has a dramatic impact on the top and bottom line of the business. Justin Ragsdale VP of strategy, IM Digital With Hyvä, you still have to build the house, but all your plumbing and electric lines are there for you to use. Justin Ragsdale VP of strategy, IM Digital What is Adobe email marketing? Adobe email marketing refers to Adobe’s suite of tools and solutions designed to create, send, track, and analyze email marketing campaigns. It includes features for designing visually appealing emails, segmenting audiences, automating workflows, and measuring email delivery and performance. How can I get started with Adobe email marketing? To get started with Adobe email marketing, sig...

Page Changed 01.01.2026 – 13.03.2026
Изменения описаний: Добавлены новые обучающие ресурсы и тренинги, такие как 'Understand email deliverability', 'Live training: Manage profiles and consent', 'Getting started with email templates', 'Getting started with flows', 'Getting started with sign-up forms', 'Getting started with segments', 'Getting started with campaigns', 'Build and maintain your sender reputation', и 'Create measurable marketing goals'. Удалены упоминания о начальном руководстве по настройке аккаунта.
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Get Started Let’s focus on setting up your account. We’ll guide you through integrating with your web store to sending those first emails, and everything in between. Go ahead and log into your account so you’re ready to complete the step-by-step guidance below. Was this article helpful?

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Understand email deliverability Learn how to set up your sending infrastructure so your messages can successfully reach the inbox. Live training: Understand email deliverability Learn what email deliverability is, how it is measured, and what you can do to build a strong email sender reputation. Live training: Manage profiles and consent Learn how marketing consent is stored on profiles, and what different consent statuses mean for your marketing. Live training: Getting started with Klaviyo Want to get set up with the help of real Klaviyo experts? Join this interactive workshop to get a live walkthrough of the platform, and get tips for setting up your account. Getting started with email templates Get familiar with Klaviyo’s drag-and-drop email template editor, and learn how to build a base email template to match your brand. Getting started with flows Learn how flows work, and how to use the flow editor to build essential email automations to nurture subscribers. Gettin...

Page Changed 01.01.2026 – 13.03.2026
Новые продукты: Добавлено упоминание о K:AI Marketing Agent, который доступен на английском языке, с планами добавить дополнительные языки в 2026 году.
Изменения описаний: Удален раздел 'What does an AI form builder do?', возможно, для упрощения структуры страницы.
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What does an AI form builder do?

Page Changed 01.01.2026 – 13.03.2026
Новые продукты: Введены K:AI агенты для маркетинга и клиентов, которые автоматически создают кампании и решают проблемы клиентов, работая 24/7.
Изменения описаний: Изменения в описаниях функций K:AI, таких как автоматическое создание кампаний и персонализированные рекомендации продуктов, а также оптимизация роста и взаимодействие с клиентами.
Другое: Добавлены и удалены описания возможностей K:AI, таких как работа в любом рабочем процессе и автономные действия агентов.
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Works where you work K:AI is embedded in every workflow and acts on your behalf across marketing, service, and analytics—and with agents, there are no prompts needed. AI your way With K:AI, you have the power to use AI your way—from predictive AI for insights and speed to assistive AI for co-creation—and now, K:AI agents that act autonomously. Start fast Get up and running in just 3 clicks—enter your website, and AI automatically creates your fully designed on-brand campaigns, sets your must-have flows live, and launches your first form. Scale content Keep customers engaged—Marketing Agent generates fresh, strategic, on-brand content and weekly campaign ideas fast, based on historical performance and seasonal insights. Optimise growth Coming Soon Never miss a conversion—Marketing Agent continuously tests timing, creative, and offers across channels, then automatically applies what wins to improve performance and lifetime value. Ready on day one Learns your storefront, policies,...

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Works where you work K:AI is embedded in every workflow and acts on your behalf across marketing, service, and analytics—and with agents, there are no prompts needed. AI your way With K:AI, you have the power to use AI your way—from predictive AI for insights and speed to assistive AI for co-creation—and now, K:AI agents that act autonomously. Start fastGet up and running in just 3 clicks—enter your website, and AI automatically creates your fully designed on-brand campaigns, sets your must-have flows live, and launches your first form. Scale contentKeep customers engaged—Marketing Agent generates fresh, strategic, on-brand content and weekly campaign ideas fast, based on historical performance and seasonal insights. Optimise growthComing SoonNever miss a conversion—Marketing Agent continuously tests timing, creative, and offers across channels, then automatically applies what wins to improve performance and lifetime value. Ready on day oneLearns your storefront, policies, an...

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Изменения описаний: Описание возможностей RCS было обновлено и расширено, включая акцент на верифицированные бизнес-профили, консистентность брендинга, визуальное повествование и преимущества в области соответствия и доставки.
Другое: Удалены упоминания о поддержке единой аналитики и отчетности, метриках вовлеченности в реальном времени и автоматическом переходе на SMS/MMS, что может указывать на изменение функциональности или стратегии продукта.
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Verified sender profile Display your logo, brand name, website, and verified badge. Consistent branding Branded visuals appear in every RCS conversation. Branded sender ID Messages are delivered from a clearly named and identified sender. Rich media support Use branded imagery, carousels, and video to tell your story. Branded suggested replies Enable one-tap customer responses that trigger flows, capture zero-party data, and personalize the next step. Unified analytics and reporting Klaviyo’s reporting surfaces engagement insights across RCS and fallback SMS messages in one place, so you can see what’s working and optimize with confidence. Real-time engagement metrics Access read receipts, click tracking, and reply data to see how your audience is engaging—without the guesswork. Auto fallback to SMS/MMS If RCS isn’t supported, your message still delivers as an SMS.

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RCS provides a branded text experience that is verified as coming from your brand. It does this with: – Verified business profiles: With RCS, brands can create a Rich Business Messaging (RBM) profile that includes brand name, company logo, verification badge, phone number, and website. This profile appears prominently in the messaging thread, confirming to the recipient that the message is legitimate and trustworthy. No more relying on contact cards or hoping your name is recognised. – Consistent branding across messages: Every RCS message is sent from this branded profile, so customers always know it’s coming from you. This allows you to maintain brand consistency in all communications, improve trust and reduce opt-outs, and avoid impersonation or confusion with third parties. – Visual storytelling with brand assets: With carousels, videos, and tappable buttons, your RCS messages don’t just tell a story—they let customers shop, browse, and convert, right in the thread. Unlike SM...

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Изменения описаний: Удалено упоминание 'Email marketing that Converts'. Добавлено 'Learn more'. Незначительные изменения в описании эффективности email маркетинга и шаблонов автоматизации.
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Email marketing that Converts Email marketing is one of the most effective digital marketing strategies. According to Klaviyo’s marketing mix report, email marketing is among the top 3 ROI-generating marketing channels for 78.68% of businesses.  Flows: With over 60 pre-built flow templates to choose from, you’ll set up automated emails in no time. You can use the original templates or customise them as needed. 

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Learn more Email marketing is one of the most effective digital marketing strategies. According to Klaviyo’s marketing mix report, email marketing is among the top 3 ROI-generating marketing channels for 78.68% of businesses. Flows: With over 60 pre-built flow templates to choose from, you’ll set up automated emails in no time. You can use the original templates or customise them as needed.

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Новые продукты: Добавлены новые функции и руководства: Klaviyo Reviews, AI-поддержка для маркетинга, стратегии SMS-маркетинга, а также обучение по A/B тестированию и персонализации.
Изменения описаний: Незначительное изменение в описании функции 'back in stock flow' для платформ Shopify, BigCommerce и Magento 2.
Другое: Добавлены новые ресурсы и обучающие материалы по маркетинговым стратегиям, включая 'Customer-first marketing' и 'Earn your deliverability certificate'.
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Was this article helpful? Learn how to build a Klaviyo back in stock flow to alert customers about inventory if you are using the Shopify, BigCommerce, or Magento 2 platforms, or have an inventory-aware custom catalog feed.

After

Customer-first marketing: the new playbook for the privacy-first era Build relationships and cultivate loyalty with curated experiences based your customers’ interests. Collecting data and personalising messaging This recorded training dives into strategies for segmentation and personalisation based on data collected and stored in Klaviyo. Getting started with Klaviyo Reviews Use this guide as you ramp up with Klaviyo Reviews. Learn why reviews matter, set up key automations, and target customers based on their responses. Customise your templates and content Learn how to create robust, personalised marketing campaigns that are actually scalable with customised templates, branded elements, and dynamic data. Power smarter marketing with Klaviyo AI Learn how to use each AI-powered feature in Klaviyo. Save time, automatically optimise, and build smarter customer retention strategies with AI insights. Testing and optimising flows This recorded training covers the fundamentals ...

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Изменения описаний: Добавлены описания ключевых функций системы автоматизированного тикетинга Klaviyo, включая унифицированный почтовый ящик, автоматизацию на базе ИИ, полный контекст клиента, макросы для быстрых ответов и возможность редактирования/отмены заказов.
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FeatureDescriptionAvailable with KlaviyoUnified inboxcentralise conversations from all your support channels into a single view. Agents can manage email, chat, SMS, WhatsApp, and social tickets without switching contexts.✔️AI-powered automationAutomatically route tickets to the right team member with round-robin assignment, tag incoming messages by topic, and soon, will also provide agents with AI-suggested replies.✔️Complete customer contextEquip agents with a customer’s full order history, past support tickets, and recent marketing interactions, all displayed alongside the open ticket.✔️Macros for quick replies sign-up formCreate and use pre-written responses (macros) for common questions. personalise macros with customer data like their name or order ID for faster, more personal replies.✔️Edit/Cancel OrdersAgents can edit or cancel orders directly within the Helpdesk, no need to toggle between tabs.✔️ Disclaimer: Klaviyo Helpdesk supports two-way conversations in any language, as...

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ON THIS PAGE: Feature Description Available with Klaviyo Unified inbox centralise conversations from all your support channels into a single view. Agents can manage email, chat, SMS, WhatsApp, and social tickets without switching contexts. ✔️ AI-powered automation Automatically route tickets to the right team member with round-robin assignment, tag incoming messages by topic, and soon, will also provide agents with AI-suggested replies. Complete customer context Equip agents with a customer’s full order history, past support tickets, and recent marketing interactions, all displayed alongside the open ticket. Macros for quick replies sign-up form Create and use pre-written responses (macros) for common questions. personalise macros with customer data like their name or order ID for faster, more personal replies. Edit/Cancel Orders Agents can edit or cancel orders directly within the Helpdesk, no need to toggle between tabs. Disclaimer: Klaviyo Helpdesk supports two-way...

Page Changed 01.01.2026 – 13.03.2026
Новые продукты: Добавлены новые ключевые продукты и инструменты, такие как календарь кампаний на 2026 год, библиотека моделей e-mail и генератор объектов e-mail.
Акции и скидки: Добавлен отчет о Black Friday 2025 с ключевыми данными успешных брендов.
Изменения описаний: Удалены описания, связанные с маркетингом в социальных сетях, маркетингом через WhatsApp и другими каналами. Удалены описания платформы и решений, таких как маркетинговая автоматизация и интеграции.
Другое: Удалены разделы, связанные с ресурсами, обучением и поддержкой, а также информация о международных представительствах.
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Social media marketing NOUVEAU México - ES PRINCIPAUX PRODUITS ET FONCTIONNALITÉS Votre centre de réussite complet Trouvez les ressources dont vous avez besoin, des formations, ou laissez-vous guider par les nouveaux Paliers de L’accélérateur. Plateforme Vue d’ensemble Découvrez comment le CRM Klaviyo, conçu pour votre entreprise, peut vous aider à créer des relations durables avec vos clients. SOLUTIONS Optimisez votre marketing à partir
de vos données avec Kai Marketing automation sur tous vos canaux Plus de clients satisfaits, plus de ventes Une vue simplifiée et complète
de vos données Une CDP innovante conçue pour centraliser et exploiter vos données en temps réel CANAUX Marketing omnicanal Réunissez l’IA, les données
et tous vos canaux Marketing via WhatsApp Advanced Klaviyo Data Platform À la une Une seule plateforme, pour chaque canal, et pour de vrais résultats. L’IA qui optimise et pilote votre stratégie marketing. L’IA qui aide et conseille vos clie...

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PRODUITS CLÉS Outils gratuits Calendrier 2026 des campagnes marketing Bibliothèque de modèles d’e-mails (EN)↗ Générateur d’objets d’e-mails (EN)↗ BILAN DU BLACK FRIDAY 2025 Découvrez les données clés des marques qui ont réussi leur Black Friday

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Изменения описаний: Добавлены примеры типов контента для email-кампаний: Snackable example, Traffic-driving example, Conversion-driving example.
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Snackable example Traffic-driving example Conversion-driving example 0

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Изменения описаний: Удалено описание автора Lizzie Davey, в котором упоминалось, что она является фрилансером, специализирующимся на помощи технологическим компаниям в создании увлекательных историй, с опытом в SEO, Thought Leadership, E-Mail и Content-Strategie.
Другое: Добавлены новые статьи: 'Warum Marketer*innen Klaviyo für WhatsApp-Marketing wählen' и 'E-Mail-Marketing-Benchmarks 2026'.
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Lizzie Davey ist eine freiberufliche Mitarbeiterin, die sich darauf spezialisiert hat, Technologieunternehmen dabei zu unterstützen, fesselnde und spannende Geschichten zu erzählen. Sie verfügt über umfassende Kenntnisse in den Bereichen SEO, Thought Leadership, E-Mail und Content-Strategie. Lizzie lebt in Brighton.

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Lizzie Davey 25. Feb. 2026 Warum Marketer*innen Klaviyo für WhatsApp-Marketing wählen Erfahre, warum Marken WhatsApp in Klaviyo integrieren, um höheres Kundenengagement, intelligenteres Targeting und echte Omnichannel-Kundengespräche zu ermöglichen. 4. Nov. 2025 Best Practices fürs WhatsApp-Marketing Mit diesen 8 Best Practices erstellst du effektive WhatsApp-Marketing-Kampagnen für mehr Kundenengagement, mehr Umsatz und bessere Ergebnisse. 29. Okt. 2025 WhatsApp-Marketing-Software: Worauf es beim Ausbauen eines Kanals und Steigern des Kundenengagements ankommt Entdecke, worauf du bei WhatsApp-Marketing-Software achten solltest: vom Einwilligungsmanagement über automatisiertes Messaging bis hin zum Kundenservice. 16. Okt. 2025 6. März 2026 E-Mail-Marketing-Benchmarks 2026 Wie schneidet deine E-Mail-Marketing-Performance ab? Erhalte die durchschnittliche E-Mail-Öffnungsrate, Klickrate und Conversion-Rates für deine Branche.

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Новые продукты: Добавлены новые обучающие материалы и функции, такие как 'Customer-first marketing: the new playbook for the privacy-first era', 'Getting started with Klaviyo Reviews', 'Power smarter marketing with Klaviyo AI', и 'Build an SMS marketing strategy'.
Изменения описаний: Изменено описание функции 'back in stock flow', добавлено упоминание платформы Shopify.
Другое: Удалено предложение 'Was this article helpful?'.
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Was this article helpful? Learn how to build a Klaviyo back in stock flow to alert customers about inventory if you are using the Shopify, BigCommerce, or Magento 2 platforms, or have an inventory-aware custom catalog feed.

After

Customer-first marketing: the new playbook for the privacy-first era Build relationships and cultivate loyalty with curated experiences based your customers’ interests. Collecting data and personalising messaging This recorded training dives into strategies for segmentation and personalisation based on data collected and stored in Klaviyo. Getting started with Klaviyo Reviews Use this guide as you ramp up with Klaviyo Reviews. Learn why reviews matter, set up key automations, and target customers based on their responses. Customise your templates and content Learn how to create robust, personalised marketing campaigns that are actually scalable with customised templates, branded elements, and dynamic data. Power smarter marketing with Klaviyo AI Learn how to use each AI-powered feature in Klaviyo. Save time, automatically optimise, and build smarter customer retention strategies with AI insights. Testing and optimising flows This recorded training covers the fundamentals ...

Page Changed 01.01.2026 – 13.03.2026
Новые продукты: Добавлена информация о доступности K:AI Customer Agent на дополнительных языках в 2026 году.
Изменения описаний: Уточнено описание возможностей увеличения продаж с помощью conversational AI.
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What does conversational AI do? More sales opportunities: With conversational AI, every conversation becomes a chance to recommend products, suggest upgrades, or highlight promotions that match the customer’s interests. 

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More sales opportunities: With conversational AI, every conversation becomes a chance to recommend products, suggest upgrades, or highlight promotions that match the customer’s interests.

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Изменения описаний: Добавлены новые экспертные мнения о важности соблюдения норм при работе с SMS-маркетингом и его роли в дополнении существующей email-стратегии.
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Thinking of getting started with SMS marketing? Here are just a few of the benefits, according to Klaviyo’s consumer sentiment report, which surveyed nearly 2K consumers: Nearly all consumers (96%) are willing to receive a text from a brand at least once a week—up a massive 31% from our survey conducted the previous year.

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"Being really smart about compliance is what drives SMS list growth, and continually building that SMS list is what drives strong ROI." Melissa Matusky, customer onboarding manager at Klaviyo "We don’t see SMS as a replacement channel—it’s something you do to supplement and enhance your existing email strategy." Jessica Schanzer, senior product marketing manager at Klaviyo "Get your information directly from your customer, tell them what you’re going to do, and follow through on it. And respect their choices." Bill Higbee, senior product marketing manager at Twilio Thinking of getting started with SMS marketing? Here are just a few of the benefits, according to Klaviyo’s consumer sentiment report, which surveyed nearly 2K consumers: Nearly all consumers (96%) are willing to receive a text from a brand at least once a week—up a massive 31% from our survey conducted the previous year.

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