What Is Branded Text Messaging? Branded SMS Marketing – Klaviyo - Klaviyo AU
2026-03-10 23:13 Diff

RCS provides a branded text experience that is verified as coming from your brand. It does this with:

– Verified business profiles: With RCS, brands can create a Rich Business Messaging (RBM) profile that includes brand name, company logo, verification badge, phone number, and website. This profile appears prominently in the messaging thread, confirming to the recipient that the message is legitimate and trustworthy. No more relying on contact cards or hoping your name is recognised.

– Consistent branding across messages: Every RCS message is sent from this branded profile, so customers always know it’s coming from you. This allows you to maintain brand consistency in all communications, improve trust and reduce opt-outs, and avoid impersonation or confusion with third parties.

– Visual storytelling with brand assets: With carousels, videos, and tappable buttons, your RCS messages don’t just tell a story—they let customers shop, browse, and convert, right in the thread. Unlike SMS/MMS, RCS supports high-resolution images, carousels, and video—all of which can incorporate your logo, product visuals, or branded CTAs. That means your mobile messages feel more like your website or app, and less like plain-text alerts.

– Compliance and deliverability benefits: Branded sender IDs do more than just help your messages stand out. They may even reduce compliance concerns in states with strict SMS rules (e.g., Florida), since customers can clearly see who the message is from without relying on “Reply STOP to opt out” instructions.