0 added
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Original
2026-01-01
Modified
2026-03-06
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<p>15:00 - 16:00</p>
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<p>15:00 - 16:00</p>
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<p>Welcome Guest. Networking.</p>
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<p>Welcome Guest. Networking.</p>
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<p>Connect with top-level executives and industry leaders, exchange insights, and build meaningful partnerships.</p>
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<p>Connect with top-level executives and industry leaders, exchange insights, and build meaningful partnerships.</p>
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<p>16:05 - 16:20</p>
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<p>16:05 - 16:20</p>
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<p>META’s H2 Roadmap: Insights into META’s upcoming innovations and features for WhatsApp Business.</p>
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<p>META’s H2 Roadmap: Insights into META’s upcoming innovations and features for WhatsApp Business.</p>
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<p>16:20 - 16:35</p>
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<p>16:20 - 16:35</p>
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<p>Insider Keynote: Why Change?</p>
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<p>Insider Keynote: Why Change?</p>
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<p><strong>Speaker: Insider, Harris Naga Putra - Country Growth Director</strong></p>
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<p><strong>Speaker: Insider, Harris Naga Putra - Country Growth Director</strong></p>
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<p>- Why Change is Crucial: How businesses can benefit from embracing WhatsApp, CDP, and chatbots to elevate their customer experience.- Combined Solutions: How Insider and META are collaborating to provide a seamless, data-driven customer experience.</p>
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<p>- Why Change is Crucial: How businesses can benefit from embracing WhatsApp, CDP, and chatbots to elevate their customer experience.- Combined Solutions: How Insider and META are collaborating to provide a seamless, data-driven customer experience.</p>
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<p>16:35 - 17:05</p>
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<p>16:35 - 17:05</p>
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<p><strong>Topic: Transforming Customer Engagement with Data & Technology</strong></p>
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<p><strong>Topic: Transforming Customer Engagement with Data & Technology</strong></p>
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<p>- WhatsApp for Business: How top brands use WhatsApp to enhance real-time customer communication and increase conversions.</p>
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<p>- WhatsApp for Business: How top brands use WhatsApp to enhance real-time customer communication and increase conversions.</p>
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<p>- CDP & Data-Driven Decisions: Insights into how companies leverage CDP to create personalized customer journeys and boost engagement.</p>
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<p>- CDP & Data-Driven Decisions: Insights into how companies leverage CDP to create personalized customer journeys and boost engagement.</p>
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<p>- Case Studies: Real-world examples from brands like Somethinc, Kompas.id, and Taman Safari on how they transformed their customer experiences.</p>
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<p>- Case Studies: Real-world examples from brands like Somethinc, Kompas.id, and Taman Safari on how they transformed their customer experiences.</p>
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<p>17:05 - 17:25</p>
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<p>17:05 - 17:25</p>
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<p>Breakout Room 1: Chatbot & Flow E-commerce</p>
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<p>Breakout Room 1: Chatbot & Flow E-commerce</p>
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<p><strong>Speaker: Somethinc, Kireina Gita Gardini - Customer Excellent & CRM Lead</strong></p>
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<p><strong>Speaker: Somethinc, Kireina Gita Gardini - Customer Excellent & CRM Lead</strong></p>
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<p>- Chatbot Integration: Practical examples of how Somethinc uses chatbot technology to automate and optimize their customer support.</p>
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<p>- Chatbot Integration: Practical examples of how Somethinc uses chatbot technology to automate and optimize their customer support.</p>
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<p>- E-commerce Optimization: Streamlining the e-commerce journey using AI-driven chatbots to enhance the customer experience and increase sales.</p>
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<p>- E-commerce Optimization: Streamlining the e-commerce journey using AI-driven chatbots to enhance the customer experience and increase sales.</p>
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<p>- WhatsApp Automation: Combining WhatsApp and chatbot solutions to manage high-volume customer interactions more efficiently.</p>
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<p>- WhatsApp Automation: Combining WhatsApp and chatbot solutions to manage high-volume customer interactions more efficiently.</p>
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<p>- Case Studies, do & don't</p>
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<p>- Case Studies, do & don't</p>
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<p>17:05 - 17:25</p>
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<p>17:05 - 17:25</p>
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<p>Breakout Room 2: CDP, Empowered WA, Remarketing</p>
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<p>Breakout Room 2: CDP, Empowered WA, Remarketing</p>
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<p><strong>Speaker: Kompas.id, Zidni Kadir - Head of Subscription Growth</strong></p>
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<p><strong>Speaker: Kompas.id, Zidni Kadir - Head of Subscription Growth</strong></p>
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<p>- CDP Overview: How Kompas.id uses CDP to centralize customer data and create actionable insights for targeted campaigns.</p>
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<p>- CDP Overview: How Kompas.id uses CDP to centralize customer data and create actionable insights for targeted campaigns.</p>
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<p>- Empowered WhatsApp: Driving higher engagement and conversion rates by integrating WhatsApp into the customer journey for personalized communication.</p>
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<p>- Empowered WhatsApp: Driving higher engagement and conversion rates by integrating WhatsApp into the customer journey for personalized communication.</p>
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<p>- Remarketing Strategy: Techniques for leveraging CDP data and WhatsApp to create highly personalized remarketing campaigns, driving customer retention</p>
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<p>- Remarketing Strategy: Techniques for leveraging CDP data and WhatsApp to create highly personalized remarketing campaigns, driving customer retention</p>
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<p>- Case Studies, do & don't</p>
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<p>- Case Studies, do & don't</p>
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<p>17:30 - 19:30</p>
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<p>17:30 - 19:30</p>
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<p>Ending & Networking</p>
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<p>Ending & Networking</p>
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