UPLIFT Jakarta | The Ultimate WhatsApp Playbook for Business : Transforming the Customer Journey & Experience with Insider One & META - Insider
2026-03-06 23:26 Diff

15:00 - 16:00

Welcome Guest. Networking.

Connect with top-level executives and industry leaders, exchange insights, and build meaningful partnerships.

16:05 - 16:20

META’s H2 Roadmap: Insights into META’s upcoming innovations and features for WhatsApp Business.

16:20 - 16:35

Insider Keynote: Why Change?

Speaker: Insider, Harris Naga Putra - Country Growth Director

- Why Change is Crucial: How businesses can benefit from embracing WhatsApp, CDP, and chatbots to elevate their customer experience.
- Combined Solutions: How Insider and META are collaborating to provide a seamless, data-driven customer experience.

16:35 - 17:05

Topic: Transforming Customer Engagement with Data & Technology


- WhatsApp for Business: How top brands use WhatsApp to enhance real-time customer communication and increase conversions.

- CDP & Data-Driven Decisions: Insights into how companies leverage CDP to create personalized customer journeys and boost engagement.

- Case Studies: Real-world examples from brands like Somethinc, Kompas.id, and Taman Safari on how they transformed their customer experiences.

17:05 - 17:25

Breakout Room 1: Chatbot & Flow E-commerce

Speaker: Somethinc, Kireina Gita Gardini - Customer Excellent & CRM Lead

- Chatbot Integration: Practical examples of how Somethinc uses chatbot technology to automate and optimize their customer support.

- E-commerce Optimization: Streamlining the e-commerce journey using AI-driven chatbots to enhance the customer experience and increase sales.

- WhatsApp Automation: Combining WhatsApp and chatbot solutions to manage high-volume customer interactions more efficiently.

- Case Studies, do & don't

17:05 - 17:25

Breakout Room 2: CDP, Empowered WA, Remarketing

Speaker: Kompas.id, Zidni Kadir - Head of Subscription Growth

- CDP Overview: How Kompas.id uses CDP to centralize customer data and create actionable insights for targeted campaigns.

- Empowered WhatsApp: Driving higher engagement and conversion rates by integrating WhatsApp into the customer journey for personalized communication.

- Remarketing Strategy: Techniques for leveraging CDP data and WhatsApp to create highly personalized remarketing campaigns, driving customer retention

- Case Studies, do & don't

17:30 - 19:30

Ending & Networking