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Original
2026-01-01
Modified
2026-03-06
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<p>Katie Cervasio, Banking & Finance- Global Digital Growth Director </p>
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<p>Katie Cervasio, Banking & Finance- Global Digital Growth Director </p>
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<p>In this exclusive masterclass with BNP Paribas and Insider, we dive into the strategies they used to:</p>
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<p>In this exclusive masterclass with BNP Paribas and Insider, we dive into the strategies they used to:</p>
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<ul><li><p>Deploy a 24/7 chatbot (Leasy) for first-level support to handle FAQs and standard leasing queries</p>
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<ul><li><p>Deploy a 24/7 chatbot (Leasy) for first-level support to handle FAQs and standard leasing queries</p>
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<li><p>Use AI to route complex enquiries to human agents seamlessly</p>
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<li><p>Use AI to route complex enquiries to human agents seamlessly</p>
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<li><p>Trigger chat suggestions based on visitor behavior (e.g. pricing page, leasing terms)</p>
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<li><p>Trigger chat suggestions based on visitor behavior (e.g. pricing page, leasing terms)</p>
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<li><p>Reduce resolution time and support costs by automating repetitive tasks</p>
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<li><p>Reduce resolution time and support costs by automating repetitive tasks</p>
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</li>
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<li><p>Increase lead conversions by offering instant quotes or information via chat</p>
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<li><p>Increase lead conversions by offering instant quotes or information via chat</p>
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</li>
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</ul><p>Join us in this exclusive chat with<a>Katie Cervasio</a>(Finance & Leasing & Digital Assistants - Global Digital Growth Director) for an inside view on BNP Paribas’ chatbot-driven strategy.</p>
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</ul><p>Join us in this exclusive chat with<a>Katie Cervasio</a>(Finance & Leasing & Digital Assistants - Global Digital Growth Director) for an inside view on BNP Paribas’ chatbot-driven strategy.</p>
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