Interactive Text Messaging: Benefits for B2C Marketers - Klaviyo
2026-03-10 23:04 Diff

SMS is already a powerful tool for direct communication, but RCS builds on it by transforming texting into a dynamic, two-way channel—similar to chatting inside an app. RCS adds layers of interactivity, personalization, and responsiveness that go beyond what even two-way SMS offers.

Interactive RCS experiences can include rich cards, carousels, and tappable actions tied to your existing segmentation, flows, and reporting.

– Tappable buttons and quick replies: With RCS, you can embed suggested replies or call-to-action (CTA) buttons in your message, like “Shop now” or “Remind me later.” Suggested replies do more than reduce friction, they capture real-time intent and trigger automated flows based on how each customer responds.

– Carousels and rich cards: Think of each RCS message as a mini storefront—letting customers browse, tap, and purchase without ever leaving their message thread. You can send carousel messages featuring multiple products or offers, each with its own image, text, and CTA button. It’s like a mini landing page inside the message. This makes it perfect for showcasing a product collection, offering browsing-like experiences, or running visual campaigns for events or drops.

– Two-way engagement: RCS supports back-and-forth conversations with typing indicators, message threading, and real-time responses. This opens the door to guided shopping or booking flows, feedback collection, product finder quizzes, subscription updates, and support-style exchanges.

– Read and click receipts: Marketers can track exactly how people engage, including who viewed the message, which button they clicked, and when they sent a reply. This creates new opportunities to trigger next steps, optimize messaging, and create better-segmented follow-ups.