1 <p>Reducing costs and maximizing impact with AI-powered conversational CX</p>

2 <p>Avis struggled to keep up with its customers’ evolving digital communication expectations. The brand recognized the need to enhance customer interactions by incorporating more channels and enhancing customer service with conversational CX.</p>

3 <p>Insider worked with Avis to launch its own AI-powered digital assistant on<strong>WhatsApp</strong>. Through extensive workshops and dialog flow development, Avis’ digital assistant is trained to handle inquiries related to the brand and car rental processes seamlessly, rerouting the conversation over to a human representative only when necessary. The digital assistant provides contextual recommendations and suggestions and is designed to prioritize customer experiences and personalization in every interaction. With the digital assistant handling over<strong>70%</strong>of inquiries, Avis’ can now ensure its call agents are handling the most important, high-stakes conversations, while AI does the rest, driving efficiency and decreasing customer response times.</p>

4 <p>Discover more inspirational stories</p>

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