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1 <p>5 strategies to drive revenue and customer loyalty</p>
1 <p>5 strategies to drive revenue and customer loyalty</p>
2 <h3>Hello, we are Insider. </h3>
2 <h3>Hello, we are Insider. </h3>
3 <p>We are here to help John Lewis achieve its mission to<strong>transform the customer experience online</strong>, on mobile and in-store, making it easier for customers to shop.</p>
3 <p>We are here to help John Lewis achieve its mission to<strong>transform the customer experience online</strong>, on mobile and in-store, making it easier for customers to shop.</p>
4 <p>Here are<strong>5 customized and highly-effective approaches</strong>to help you<strong>accelerate your online business</strong>and drive more<strong>growth</strong>and<strong>loyalty</strong>.</p>
4 <p>Here are<strong>5 customized and highly-effective approaches</strong>to help you<strong>accelerate your online business</strong>and drive more<strong>growth</strong>and<strong>loyalty</strong>.</p>
5 <h2>Take inspiration and learn how to:</h2>
5 <h2>Take inspiration and learn how to:</h2>
6 <ul><li>Enhance product discovery on mobile with snackable stories</li>
6 <ul><li>Enhance product discovery on mobile with snackable stories</li>
7 <li>Boost engagement and conversions across digital channels</li>
7 <li>Boost engagement and conversions across digital channels</li>
8 <li>Encourage repeat purchases with replenishment reminders </li>
8 <li>Encourage repeat purchases with replenishment reminders </li>
9 <li>Personalize the shopping experience for each customer - wherever they are</li>
9 <li>Personalize the shopping experience for each customer - wherever they are</li>
10 </ul><h3>Enhance product discovery with snackable stories</h3>
10 </ul><h3>Enhance product discovery with snackable stories</h3>
11 <p>Attention spans are short. With InStory, you can<strong>capture your visitors’ imagination</strong>. Customize each story based on a visitor’s purchase history, real-time behavior, and predicted actions to<strong>reduce mobile bounce rates</strong>and help users find what they’re looking for.</p>
11 <p>Attention spans are short. With InStory, you can<strong>capture your visitors’ imagination</strong>. Customize each story based on a visitor’s purchase history, real-time behavior, and predicted actions to<strong>reduce mobile bounce rates</strong>and help users find what they’re looking for.</p>
12 <p><strong>Not a designer?</strong>No problem. Create immersive full screen experiences with our drag-and-drop editor. Add flourishes like stickers and countdown timers to boost engagement and conversions.</p>
12 <p><strong>Not a designer?</strong>No problem. Create immersive full screen experiences with our drag-and-drop editor. Add flourishes like stickers and countdown timers to boost engagement and conversions.</p>
13 <h3>Convert anonymous visitors into known customers with gamification</h3>
13 <h3>Convert anonymous visitors into known customers with gamification</h3>
14 <p>Turn unknown visitors into known customers with<strong>gamified made-to-convert templates</strong>. Create an engaging and rewarding experience that encourages visitors to share their information with you. Lead customers seamlessly from their first purchase to long-term loyalty.</p>
14 <p>Turn unknown visitors into known customers with<strong>gamified made-to-convert templates</strong>. Create an engaging and rewarding experience that encourages visitors to share their information with you. Lead customers seamlessly from their first purchase to long-term loyalty.</p>
15 <p><strong>The best part?</strong>You don’t need an IT department to build these experiences. Put your visitors in control of their journeys and transform the traditional experience with an extraordinary twist.</p>
15 <p><strong>The best part?</strong>You don’t need an IT department to build these experiences. Put your visitors in control of their journeys and transform the traditional experience with an extraordinary twist.</p>
16 <h3>Increase CLV with beauty replenishment reminders</h3>
16 <h3>Increase CLV with beauty replenishment reminders</h3>
17 <p>With<strong>replenishment reminders</strong>, you can keep customers coming back to you. </p>
17 <p>With<strong>replenishment reminders</strong>, you can keep customers coming back to you. </p>
18 <p>Most beauty products have a short shelf life. Customers should replace mascara and eyeliner every three months - eyeshadow, foundation, concealer, and lipgloss every year.</p>
18 <p>Most beauty products have a short shelf life. Customers should replace mascara and eyeliner every three months - eyeshadow, foundation, concealer, and lipgloss every year.</p>
19 <p>By combining makeup expiration data with customers’ purchase histories, you can send compelling reminders via web or app push to<strong>encourage them to buy</strong>and<strong>generate recurring revenue</strong>. Provide a discount to sweeten the deal.</p>
19 <p>By combining makeup expiration data with customers’ purchase histories, you can send compelling reminders via web or app push to<strong>encourage them to buy</strong>and<strong>generate recurring revenue</strong>. Provide a discount to sweeten the deal.</p>
20 <h3>Drive seamless 1:1 experiences through cross-channel journey orchestration</h3>
20 <h3>Drive seamless 1:1 experiences through cross-channel journey orchestration</h3>
21 <p>Remove the guesswork and hassle of piecing together incomplete data from disconnected systems and dashboards. Instead, create a CX which is<strong>seamless</strong>, and<strong>adapted to each customers’ behavior</strong>-<em>What did they click? Buy? What’s the best channel to engage them?</em></p>
21 <p>Remove the guesswork and hassle of piecing together incomplete data from disconnected systems and dashboards. Instead, create a CX which is<strong>seamless</strong>, and<strong>adapted to each customers’ behavior</strong>-<em>What did they click? Buy? What’s the best channel to engage them?</em></p>
22 <p>All this and more is available with Insider’s<strong>powerful</strong>and<strong>user-friendly journey orchestrator</strong>. With Architect, delivering relevant messages and products on customers’ preferred channels has never been easier…or more effective.</p>
22 <p>All this and more is available with Insider’s<strong>powerful</strong>and<strong>user-friendly journey orchestrator</strong>. With Architect, delivering relevant messages and products on customers’ preferred channels has never been easier…or more effective.</p>
23 <p>Previous slide</p>
23 <p>Previous slide</p>
24 <p>Next slide</p>
24 <p>Next slide</p>
25 <h3>Create a personalized shopping experience for every customer</h3>
25 <h3>Create a personalized shopping experience for every customer</h3>
26 <p>Displaying<strong>generic content</strong>on your<strong>website</strong>is a missed opportunity to drive higher<strong>engagement</strong>and<strong>conversion rates</strong>.</p>
26 <p>Displaying<strong>generic content</strong>on your<strong>website</strong>is a missed opportunity to drive higher<strong>engagement</strong>and<strong>conversion rates</strong>.</p>
27 <p>With Insider’s<strong>deep personalization</strong>capabilities, you can beat<strong>“banner blindness”</strong>on your website. Provide returning or known visitors with hyper-relevant content and products based on their purchasing history, browsing habits, interests - or predicted behavior.</p>
27 <p>With Insider’s<strong>deep personalization</strong>capabilities, you can beat<strong>“banner blindness”</strong>on your website. Provide returning or known visitors with hyper-relevant content and products based on their purchasing history, browsing habits, interests - or predicted behavior.</p>
28 <h3>Trusted by 1000+ businesses, including:</h3>
28 <h3>Trusted by 1000+ businesses, including:</h3>
29 <p><strong>Marks &amp; Spencer increases cart recovery rate to 15.1%</strong></p>
29 <p><strong>Marks &amp; Spencer increases cart recovery rate to 15.1%</strong></p>
30 <p><strong> 7 Tactics To Make Buying Online a Valuable Personal Experience</strong></p>
30 <p><strong> 7 Tactics To Make Buying Online a Valuable Personal Experience</strong></p>
31 <p><strong>IKEA gets more than 3,000 4-star reviews with in-app overlays</strong></p>
31 <p><strong>IKEA gets more than 3,000 4-star reviews with in-app overlays</strong></p>
32 <h2>Ready to learn more?</h2>
32 <h2>Ready to learn more?</h2>
33 <p>If you would like to discuss how any of these strategies would bring value to your customer experience, don’t hesitate to get in touch. </p>
33 <p>If you would like to discuss how any of these strategies would bring value to your customer experience, don’t hesitate to get in touch. </p>
34 <p>© 2021 Powered by Insider. All rights reserved.</p>
34 <p>© 2021 Powered by Insider. All rights reserved.</p>
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