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Original
2026-01-01
Modified
2026-03-06
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<p>Reducing Integration Time and IT Load by 27% with Insider’s Expert Support</p>
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<p>Reducing Integration Time and IT Load by 27% with Insider’s Expert Support</p>
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<p>ING faced challenges connecting a variety of systems, including legacy platforms and point solutions, along with disparate data sources. This created a heavy load on IT teams tasked with maintaining multiple APIs. Data inconsistencies and debugging issues prevented ING from achieving a true unified customer profile.</p>
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<p>ING faced challenges connecting a variety of systems, including legacy platforms and point solutions, along with disparate data sources. This created a heavy load on IT teams tasked with maintaining multiple APIs. Data inconsistencies and debugging issues prevented ING from achieving a true unified customer profile.</p>
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<p>Insider’s automatic migrator enabled ING to seamlessly integrate existing data with just a click, simplifying the transition. The easily implemented upsert API fed comprehensive customer data into the CDP, creating a full, unified customer view. What would have taken months was completed in just three weeks, including integration of over 100 custom events and attributes.</p>
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<p>Insider’s automatic migrator enabled ING to seamlessly integrate existing data with just a click, simplifying the transition. The easily implemented upsert API fed comprehensive customer data into the CDP, creating a full, unified customer view. What would have taken months was completed in just three weeks, including integration of over 100 custom events and attributes.</p>
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<p>Driving a 27% Increase in Lead CR and 10% NPS Uplift with AI-Native Customer Journeys</p>
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<p>Driving a 27% Increase in Lead CR and 10% NPS Uplift with AI-Native Customer Journeys</p>
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<p>ING struggled to connect various legacy systems, point solutions, and disparate data sources, which created a heavy burden on IT teams responsible for maintaining multiple APIs. Data inconsistencies and debugging issues hindered the creation of a true unified customer profile. leading to poor lead conversion, retention, and customer satisfaction.</p>
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<p>ING struggled to connect various legacy systems, point solutions, and disparate data sources, which created a heavy burden on IT teams responsible for maintaining multiple APIs. Data inconsistencies and debugging issues hindered the creation of a true unified customer profile. leading to poor lead conversion, retention, and customer satisfaction.</p>
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<p>Insider provided a robust CDP that unified customer data by capturing real-time behavioral signals across all touchpoints. This enabled ING to deliver personalized offers and messaging seamlessly across channels and throughout the entire customer lifecycle, applying fully orchestrated, cross-channel journey orchestration to boost engagement and conversions.</p>
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<p>Insider provided a robust CDP that unified customer data by capturing real-time behavioral signals across all touchpoints. This enabled ING to deliver personalized offers and messaging seamlessly across channels and throughout the entire customer lifecycle, applying fully orchestrated, cross-channel journey orchestration to boost engagement and conversions.</p>
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