Insider named #1 Best E-commerce Search Software by G2
2026-03-06 01:24 Diff
https://useinsider.com/g2/insider-named-1-best-e-commerce-search-software-by-g2/

Why settle for anything less than the best? Insider outranks every other solution provider with the highest overall score of 95/100.

  • 100% of users believe in our visionary product roadmap
  • 99% of users voted our customer support as the best
  • 98% of users are likely to recommend us to prospective customers

See how Insider compares to other vendors

Ratings

Ease of Setup

91%

66%

77%

75%

77%

72%

Ratings

Meets Requirements

95%

83%

89%

85%

86%

80%

Ratings

Ease of Use

95%

73%

83%

84%

85%

76%

Ratings

Has the product been a good partner in doing business?

95%

77%

91%

90%

91%

79%

Ratings

Quality of Support

96%

74%

93%

85%

90%

74%

Insider

1,052 reviews

Adobe

2,526 reviews

Bloomreach

629 reviews

Braze

1,092 reviews

Iterable

606 reviews

Salesforce

2,369 reviews

Ease of Setup

91%

66%

77%

75%

77%

72%

Meets Requirements

95%

83%

89%

85%

86%

80%

Ease of Use

95%

73%

83%

84%

85%

76%

Has the product been a good partner in doing business?

95%

77%

91%

90%

91%

79%

Quality of Support

96%

74%

93%

85%

90%

74%

Insider expands leadership across 10 categories, including WhatsApp

Ready to drive higher performance across the customer journey?

Deliver convenience, immediacy, and conversational experiences – at speed and scale. With the highest score in G2’s Mobile Marketing Report (99/100), Insider outperforms all other vendors. Keep reading to explore what makes Insider the #1 choice for mobile marketers.

We provide up to 3X faster time to value (TTV) compared to other players

We provide up to 3X faster time to value (TTV) compared to other players

We offer the fastest time to value (TTV)—up to 3X quicker than other industry players—thanks to our fast integration, industry-specific best practices across 26 countries, expert growth consultation, and localized support which helps customers realize ROI much faster.

Why top brands choose Insider

Love the interactive capabilities of Eureka. Eureka’s action builder makes it easy for us to set up campaigns. The filter capabilities improve the product discovery for our customers.

E-commerce Sales Director

Ease of Setup

Eureka’s AI-powered Search Recommendations stood out. It tailored search outcomes for every shopper based on their previous interests and anticipated behaviors. This enhanced the CX and had a positive impact on our sales.

Best Results

Smart Recommender combined with Eureka, their Search Personalization tool to deliver AI-powered product recommendations when users search for products they’re looking for.

Ease of Use

Eureka has been a game changer for our new product launch sales. Thanks to Eureka’s easy-to-use product discovery features and Smart Recommender, our conversion rate has grown dramatically.

Time to Value
Ease of Setup

Love the interactive capabilities of Eureka. Eureka’s action builder makes it easy for us to set up campaigns. The filter capabilities improve the product discovery for our customers.

E-commerce Sales Director

Best Results

Eureka’s AI-powered Search Recommendations stood out. It tailored search outcomes for every shopper based on their previous interests and anticipated behaviors. This enhanced the CX and had a positive impact on our sales.

Ease of Use

Smart Recommender combined with Eureka, their Search Personalization tool to deliver AI-powered product recommendations when users search for products they’re looking for.

Time to Value

Eureka has been a game changer for our new product launch sales. Thanks to Eureka’s easy-to-use product discovery features and Smart Recommender, our conversion rate has grown dramatically.

Voted #1 for outstanding
E-commerce Search capabilities

Boost product discovery and redefine online browsing experiences by delivering relevant search recommendations based on past and predicted user behavior and market trends.

The most advanced and extensive mobile capabilities

Personalized search results for every shopper

Reorder search listings instantly using NLP algorithms and dynamic product scoring to show the most relevant products aligned with individual preferences, including preferred brands, sizes, colors, and more.

Display product previews for immersive shopping experiences

Deliver unique in-app experiences tailored to each customer. Increase app stickiness, enhance product discovery, and drive conversions and CLTV at scale with meaningful in-app interactions, personalized campaigns, and rich app push messages.

Improve search precision with advanced faceting filters

Speed up product discovery and search precision by helping shoppers discover what they’re looking for faster. Configure advanced faceting filters that help users refine search results based on defined product attributes such as price, category, brand, and rating

Customize the search results by defining rules to rearrange products

Tailor the search experience of your shoppers by manually rejigging the search results for specific keywords. Define rules to boost, bury, hide, or pin products based on product attributes and instantly drive higher conversions.

Personalized search results for every shopper

Reorder search listings instantly using NLP algorithms and dynamic product scoring to show the most relevant products aligned with individual preferences, including preferred brands, sizes, colors, and more.

Display product previews for immersive shopping experiences

Improve the online shopping experience with instant previews as shoppers start to type. Quickly grasp customer intent and improve searches with intelligent query auto-completion and relevant search displays.

Improve search precision with advanced faceting filters

Speed up product discovery and search precision by helping shoppers discover what they’re looking for faster. Configure advanced faceting filters that help users refine search results based on defined product attributes such as price, category, brand, and rating

Customize the search results by defining rules to rearrange products

Tailor the search experience of your shoppers by manually rejigging the search results for specific keywords. Define rules to boost, bury, hide, or pin products based on product attributes and instantly drive higher conversions.

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Introducing Agent One™

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Agent One™ brings together purpose-built AI experts (aka agents) to help you deliver superior customer engagement through emotionally resonant conversations and autonomous decision-making.

Agent One™ brings together purpose-built AI experts (aka agents) to help you deliver superior customer engagement through emotionally resonant conversations and autonomous decision-making.

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