With Insider One's web push and journey orchestration, IKEA generates one-third more revenue than with email marketing Success Story - Insider
2026-02-01 03:33 Diff

Reducing cart abandonment and driving traffic through personalized web push

IKEA wanted to notify users of new products and offers to drive traffic to their pages with low engagement. Many of their customers expressed interest in a product but failed to buy it. To combat these challenges, they wanted to deliver personalized engagement.

The Insider team recommended leveraging the power of Architect (custom journey builder) to target and engage cart abandoners over a 45-minute, 24-hour, and 72-hour time frame through a Web Push strategy.

Even though Web Push has been used only for one year, now it generates ⅓ of the revenue that email marketing brings in comparison, and email has existed in the company for 20+ years.

Cart Abandonment solutions produced outstanding results and highlighted how it’s essential to follow up with users. The second push in 24 hours demonstrated the highest CTR and brought the highest revenue results among the three pushes in the journey. Without follow-up communication, IKEA would have lost those sales.