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1 24 October 2024 | Thursday | 5:30 - 10:00 PM | Boom Boom Room & Donna Chang

2 Immerse yourself in the cutting-edge world of customer experience at an exclusive dinner event designed for industry thought leaders.

3 Tech Partner:

4 days

5 hours

6 minutes

7 seconds

8 <h2>Insider is trusted by 1,200+ of the world's favourite brands including one-third of the Fortune 500</h2>

9 <h2>Meet Our Growth Consultants: Your Partners in Achieving Marketing Excellence</h2>

10 At Insider, our team of experienced growth consultants is here to help you unlock the full potential of your marketing strategy. We specialise in simplifying marketing functions, reducing costs, and improving efficiency. Let’s chat about how our AI-powered platform can help you deliver seamless, personalised customer experiences and drive growth.

11 <h2>Speakers</h2>

12 Anna Samkova, Strategic Advisor in Digital & Loyalty, Former GM of Digital & Marketing at Brand Collective

13 Anna was the former Group GM for Digital and Loyalty at Brand Collective. She now runs her own consulting practice, helping brands grow and retain customers through innovative customer strategies, CRM, and digital transformation.

14 Airi Sutherland, Director of eCommerce

15 Airi Sutherland is a data-driven E-commerce and Digital Leader with a proven track record in customer engagement and loyalty. She has successfully led high-performing teams for brands like Uber, McDonald’s, Air New Zealand, ASB Bank, Glassons, and Vodafone. Airi is passionate about leveraging digital channels to drive engagement and conversions, inspiring positive change in the industry.

16 Anna Samkova

17 Strategic Advisor in Digital & Loyalty, Former GM of Digital & Marketing at Brand Collective

18 Airi Sutherland

19 Director of eCommerce

20 Agenda

21 05:30 PM

22 Registration & Networking Drinks

23 📍Boom Boom Room, Basement

24 06:00 PM

25 Venue Change

26 📍Donna Chang Mezzanine 3

27 06:15 PM

28 Welcome Remarks and Formalities

29 📍Donna Chang Mezzanine 3

30 06:30 PM

31 Unlocking Growth Through Customer-Centric Strategies: Turning Data into Loyalty and Revenue

32 Host: Trent Olsen, Digital Growth Director and Shareholder at InsiderSpeaker: Anna Samkova, Strategic Advisor in Digital & Loyalty at Albany Advisory, Former GM of Digital & Marketing at Brand Collective

33 07:00 PM

34 Elevating Customer Experience: Last-minute tips and advice ahead of peak season

35 Host: Hayleigh Thompson, Senior Account Manager at ConvertSpeaker: Airi Sutherland, Director of eCommerce at Outcast Clothing

36 07:30 PM

37 Dinner Service

38 📍Donna Chang Mezzanine 3

39 <h2>Modern Chinese Feast at Donna Chang</h2>

40 Giving a gentle nod to Sichuan flavours and authentic Cantonese cuisine, Donna Chang unites a respected team of industry leaders from both international and interstate origins.

41 Who Should Attend?

42 <ul><li>You are a Visionary Leader: You aim to stay ahead of the curve and explore innovative strategies in customer engagement.</li>

43 <li>You are a Networker: You value connecting with fellow C-Suite executives from telco, government, retail, and other key sectors.</li>

44 <li>You are a Strategist: You are looking for actionable growth hacks and real-world applications to transform your customer engagement.</li>

45 <li>You are a Forward-Thinker: You want to equip yourself with the knowledge and tools needed to thrive in the rapidly evolving landscape of conversational CX</li>

46 </ul>Insider is the #1 platform for individualised, cross-channel customer experiences

47 Connect data across channels, predict future behaviour with AI, and automate cross-channel journeys, as unique as each customer, from a single platform - with the fastest time to value.