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Original
2026-01-01
Modified
2026-03-06
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<p>Eureko Sigorta chose Insider after switching from their previous chatbot provider to leverage a more robust Conversational CX experience. Insider’s advanced capabilities in chatbot flows and WhatsApp notifications, combined with Customer Data Platform (CDP) features, allowed them to enhance customer engagement and streamline communication across multiple channels. Additionally, consultation and insights from Insider’s local customer support team played a crucial role in helping Eureko Sigorta utilize the technology more effectively compared to their previous provider.</p>
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<p>Eureko Sigorta chose Insider after switching from their previous chatbot provider to leverage a more robust Conversational CX experience. Insider’s advanced capabilities in chatbot flows and WhatsApp notifications, combined with Customer Data Platform (CDP) features, allowed them to enhance customer engagement and streamline communication across multiple channels. Additionally, consultation and insights from Insider’s local customer support team played a crucial role in helping Eureko Sigorta utilize the technology more effectively compared to their previous provider.</p>
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<p>Boosting Policy Renewals via WhatsApp</p>
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<p>Boosting Policy Renewals via WhatsApp</p>
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<p>Eureko Sigorta was sending SMS notifications to 2,000 to 3,000 customers monthly, reminding them of approaching policy renewal dates. However, these efforts yielded low engagement, with only 2% of customers renewing their policies via SMS. This low engagement rate not only hindered customer retention but also negatively impacted key business metrics, as policy renewal rates remained stagnant.</p>
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<p>Eureko Sigorta was sending SMS notifications to 2,000 to 3,000 customers monthly, reminding them of approaching policy renewal dates. However, these efforts yielded low engagement, with only 2% of customers renewing their policies via SMS. This low engagement rate not only hindered customer retention but also negatively impacted key business metrics, as policy renewal rates remained stagnant.</p>
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<p>Insider helped Eureko Sigorta transition from SMS to WhatsApp for policy renewal notifications. This enabled more engaging and interactive communication with customers, leveraging WhatsApp’s conversational capabilities to improve customer interaction.</p>
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<p>Insider helped Eureko Sigorta transition from SMS to WhatsApp for policy renewal notifications. This enabled more engaging and interactive communication with customers, leveraging WhatsApp’s conversational capabilities to improve customer interaction.</p>
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<p>Enhancing Customer Feedback with WhatsApp</p>
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<p>Enhancing Customer Feedback with WhatsApp</p>
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<p>Eureko Sigorta was collecting NPS feedback from customers via SMS. However, the limited number of reviews hindered their ability to gather comprehensive insights into customer satisfaction.</p>
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<p>Eureko Sigorta was collecting NPS feedback from customers via SMS. However, the limited number of reviews hindered their ability to gather comprehensive insights into customer satisfaction.</p>
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<p>By switching to WhatsApp for customer feedback collection, Eureko Sigorta leveraged a more engaging and accessible channel. This transition led to a significant increase in feedback collection, with 106 reviews gathered in just one month-far exceeding the 74 reviews collected via SMS over the entire year. WhatsApp’s interactive nature allowed customers to feel more connected and valued, resulting in 17 times more NPS evaluations compared to SMS. This not only provided a much larger dataset for informed business decisions but also contributed to an improvement in overall customer satisfaction.</p>
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<p>By switching to WhatsApp for customer feedback collection, Eureko Sigorta leveraged a more engaging and accessible channel. This transition led to a significant increase in feedback collection, with 106 reviews gathered in just one month-far exceeding the 74 reviews collected via SMS over the entire year. WhatsApp’s interactive nature allowed customers to feel more connected and valued, resulting in 17 times more NPS evaluations compared to SMS. This not only provided a much larger dataset for informed business decisions but also contributed to an improvement in overall customer satisfaction.</p>
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<p>Discover more inspirational stories</p>
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<p>Discover more inspirational stories</p>
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