150 added
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Original
2026-01-01
Modified
2026-03-06
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<p>First things first</p>
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<p>Sosyo Plus Bilgi Bilişim Tekn. Dan. Hiz. Tic. A.Ş., along with our affiliates and group companies, (collectively, “Insider One”) knows how important privacy is to our customers and wish to ensure you are informed about the manner in which we collect, use and share your personal data. The protection of your privacy is of the utmost importance to us, so it goes without saying that we comply with the legal stipulations on data protection.</p>
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<p>This privacy policy (“Privacy Policy”) has been drafted, approved and posted by us to inform you how our products collect, use, and otherwise process - on behalf of digital marketers, website owners, leading brands, and other businesses that use our services (“Customer”) - information, including personal data of Customers’ online users and clients (“End Users”).</p>
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<p>In this notice, “Insider One,” “our”, “we” or “us” refers to the organization of the member firms of Insider One, each of which is a separate legal entity, or refers to one or more of those group companies. The controllers of your personal data are one or more of the Insider One group companies listed here:</p>
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<p>This Privacy Policy is meant to help Customers and End Users understand the services we provide through our products and how the services may affect or promote End Users’ and Customers’ rights and interests. Just as our products is to be integrated with Customers’ websites, this Privacy Policy should be read in connection with Customers’ respective privacy policies. Granted this reservation, this Privacy Policy aspires to give you, the reader, a clear picture of the following: </p>
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<ul><li>Insider SG PTE LTD (Singapore)</li>
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<ol><li>services we provide;</li>
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<li>Insider PTE LTD (Singapore)</li>
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<li>information we process;</li>
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<li>Sosyo Plus Bilgi Bil. Tekn. Dan. Hiz. Tic. A.Ş.</li>
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<li>cookies and JavaScript tags we use;</li>
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<li>Insider Digital Sdn Bhd ( Malaysia)</li>
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<li>purposes we answer;</li>
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<li>Insider AU PTY LTD (Australia)</li>
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<li>data subjects’ rights we help exercise; and</li>
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<li>Insider Polska sp z o.o (Poland)</li>
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<li>protective measures we take.</li>
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<li>Insider Korea</li>
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</ol><p>Services we provide</p>
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<li>Insider Japan 株式会社</li>
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<p>Our products offer Customers a broad set of features across the sales funnel, from acquisition to activation, retention, and revenue, including: (a) automated personalization, (b) dynamic A/B testing to optimize yield, (c) full set of features to help optimize website conversions and maximize revenues, (d) targeted and omnichannel personalized messaging platform directed to End Users, and (e) flexible data architecture to allow for powerful integrations with any enterprise system.</p>
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<li>Insider Services UK Limited (The United Kingdom)</li>
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<p>We provide our products on a SaaS basis and so we perform our services and process underpinning data on Customers’ instructions.</p>
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<li>Insider Benelux B.V. (The Netherlands)</li>
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<p>Information we process</p>
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<li>Insider HK LTD (Hong Kong)</li>
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<p>In order to deliver on our promise to leverage real-time predictive segmentation powered by artificial intelligence and machine learning capabilities, we cannot do without data, including:</p>
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<li>Insider France</li>
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<ol><li>personal data, meaning any information relating to identified or identifiable individuals, End Users, such as:<ol><li>contact information, where Customers send us - directly, by using their email service providers (“ESPs”) or our products</li>
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<li>Insider Spain</li>
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<li>technical information, in particular IP addresses End Users’ devices by the Customers, when they access or visit Customers’ websites (“Websites”).</li>
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<li>Insider Services US LLC</li>
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</ol></li>
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<li>Insider Brasil Licenciamento e Servicos de Software LTDA</li>
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<li>non-personal data that does not fall within the meaning of personal data as defined by, and thus is not subject to, the Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation; “GDPR”) which may be made available to us or gathered via End Users’ use of the Websites, and include:<ol><li>your referring URL, timestamp, browser type and language, device types, GSM operations, operating system, screen parameters, color depth, whether a computer is Java enabled, Internet connection type, browser cookie settings, pages viewed on the Websites, last login time for Websites, last updated date for mobile apps, time of visit, products viewed, placed in the cart, and purchased on the Websites, quantity, price, and purchase ID of products placed in the cart or purchased on the Websites, and custom page data, as defined by our Customers - automatically collected by us and our technology providers when End Users visit or access the Websites;</li>
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<li>Insider (Thailand) Co., Ltd.</li>
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<li>inferred information where - based on the information we collect from End Users’ Website activity, search terms entered through End Users’ browsers, and information gleaned from previous our cookies and local storage (as detailed below) - we may infer other information, such as zip code, country, state, time zone, weather, temperature, heat index, wind chill, or proximity to a shipping location.</li>
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<li>Insider DMCC</li>
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</ol></li>
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<li>Insider Cross-Channel Marketing Technologies GmbH</li>
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</ol><p>As long as we keep and use personal data with non-personal data combined, our processing of the same will remain compliant with the GDPR and all data subjects’ rights will be protected accordingly.</p>
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<li>Insider Chile SpA</li>
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<p>Cookies and JavaScript tags we use.</p>
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<li>Insider Vietnam Company Ltd.</li>
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<p>We collect information using “cookie” technology, JavaScript tags and other technologies when End Users access the Websites. Cookies are small packets of data that a website stores on a computer’s hard drive so that the computer will “remember” information about End Users’ visit. We may use both session cookies (which expire once End Users close their browser) and persistent cookies (which stay on End Users’ computer until deleted by them) to help us collect information and to enhance End Users’ experience using the Websites. If End Users do not want us to place a cookie on their hard drive, they may turn that feature off on their computer.</p>
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<li>Insider Services Colombia S.A.S</li>
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<p>We also use JavaScript tags to trigger a sequence of events that includes viewing a first-party cookie (or setting that cookie if it does not already exist) and to help us and Customers tailor, analyze, manage, report, and optimize your experience on the Websites.</p>
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<li>Insider Taiwan</li>
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<p>Purposes we answer</p>
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<li>Insider Digital, S.A. DE C.V. (MEXICO)</li>
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<p>We use and share personal data also for the following purposes:</p>
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<li>PT Insider Digital Indonesia</li>
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<ol><li>to provide Services to our Customers - for example, when we receive End Users’ personal data, we may analyze such data and may instruct our Customers or their ESPs what content to insert into marketing or other communications which are directed to End Users. We, our Customers or their ESPs, as applicable, will then send End Users a tailored e-mail based on our suggestions;</li>
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</ul><p>The following privacy notice (the “Privacy Notice“) sets out our policy for processing your personal data that we collect through our website at<a>https://www.insiderone.com</a>(“Website”).</p>
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<li>to send to our Customers relevant information and updates related to the Services;</li>
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<h3>Name and Contact Details of the Responsible Party</h3>
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<li>to generally understand the respective needs and interests of Customers and End Users;</li>
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<p>Sosyo Plus Bilgi Bilişim Tekn. Dan. Hiz. Tic. A.Ş.Represented by Hande ÇilingirSultan Selim Mah. Libadiye Sk. No:3/1 Kağıthane İstanbul</p>
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<li>to conduct anonymous analytics in order to improve and customize our Services and products;</li>
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<h3>Data Protection Officer</h3>
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<li>to support and troubleshoot our Services;</li>
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<p>Should you have any questions about our data protection measures, the processing of your data or the protection of your rights as a data subject, you can contact us and our data protection officer as follows:</p>
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<li>to investigate and resolve disputes in connection with our Services;</li>
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<h3>External Data Protection Officer</h3>
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<li>to investigate violations and enforce our policies, and as required by law, regulation or other governmental authority, or to comply with a subpoena or similar legal process or respond to a government request; and</li>
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<p>ePrivacy GmbHrepresented by Prof. Dr. Christoph BauerGroße Bleichen 21, 20354 Hamburg</p>
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<li>to monitor system performance and network capacity, test and fix systems, and develop and implement upgrades to systems.</li>
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<p>If you have any questions or concerns regarding your information, please contact<a>[email protected]</a>.</p>
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</ol><p>We do not rent, sell, or share personal data with third parties. </p>
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<p>If you wish to communicate directly with our data protection officer (for example, because you have a particularly sensitive matter), please contact them by post, as communication by e-mail can always have security gaps. Please state in your request that your concern relates to the company Sosyo Plus Bilgi Bilişim Tekn. Dan. Hiz. Tic. A.Ş.</p>
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<p>We will not share without your consent your Personal Information except as required by law, such as to comply with a subpoena, court orders and regulations or similar legal process, and when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud or respond to a government request.</p>
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<h3>Representative of Controllers or Processors Not Established in The Union (Article 27 GDPR):</h3>
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<p>Data subjects’ rights we help exercise</p>
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<p>Certain Insider One group companies in countries outside the European Union (EU) have appointed a representative in the EU to act on their behalf if, and when, they undertake data processing activities to which the EU General Data Protection Regulation (“GDPR”) applies. Further information and the contact details of these representatives are as below/here:</p>
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<p>End Users may request that we or Customers give them access, rectify, erase, or port their personal data, or restrict or stop the processing.</p>
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<ul><li>Insider Benelux B.V.</li>
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<p>If End Users would like to opt-out of our collection of information about them using cookies or JavaScript tags, they should follow relevant instructions available on the Websites.</p>
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</ul><p>Represented by Hande Çilingir</p>
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<p>End Users can contact us at [<a>[email protected]</a>] or otherwise and we’d be happy to oblige in full compliance with the GDPR. We will use commercially reasonable efforts to process such requests in a timely manner. Alternatively, End Users may use a third-party tag management service to disable our tag on the Websites.</p>
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<p>Sultan Selim Mah. Libadiye Sk. No:3/1 Kağıthane İstanbul</p>
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<p>https://www.example.com/?INSOPTOUT</p>
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<h3>Disclaimer</h3>
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<p>End Users also have the opt-out option for mobile devices. Privacy setting of your Android or iOS device have limit ad tracking (for iOS) and opt-out of interest based ads (for Android). End users can change the setting via this features and will not be tracked by us.</p>
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<p>Insider One and its group companies are subject to GDPR compliance due to the field of their activities. Your Company is responsible for making an assessment on whether your company is also obliged to comply with the GDPR within the framework of the service provided via Insider One services. </p>
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<p>We will retain the information we collect for as long as needed to provide our services and to comply with our legal obligations.</p>
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<p>In this context, the liability arising from any legislation, especially GDPR, due to incomplete or incorrect assessment of whether you are subject to the GDPR, will not be attributed to Insider One and will be yours.</p>
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<p>Protective measures we take</p>
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<h3>Data Protection Officer of Insider Brasil Licenciamento e Servicos de Software LTDA</h3>
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<p>We have a Security, Privacy and Compliance Committee (“SPCC”) with data protection specialists, legal consultants and security experts helping our company and our products become and remain GDPR-compliant. Our team also includes executive members, such as our co-founders, who are fully committed to improving transparency and trust.</p>
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<p>Name and Surname: Moritz Nikolaus Wolff</p>
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<p>We commit to notify our Customers of any and all privacy incidents. We will keep investing in threat detection and avoidance technologies, and our round-the-clock incident management program to help you respond to security or privacy incidents.</p>
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<p>Contact Information:<a>[email protected]</a> &<a>[email protected]</a> </p>
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<p>We are constantly improving our documented processes and will continue to train our company on adequate incident response procedures.</p>
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<h3>Insider One Marketing Subscription</h3>
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<p>We have strong security measures for data processing, including:</p>
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<p>Insider One sends periodic emails to our newsletter and blog subscribers, but we won’t send emails every single day. You can unsubscribe from any of our subscription emails anytime by getting in touch, or simply clicking the “unsubscribe” link at the bottom of all our marketing emails. We take data matters very seriously, and will only contact our subscribers with their clear and voluntary consent. See below how we view and deal with data. More information can also be found in our<a>Terms of Use</a>.</p>
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<ol><li>Encryption, and specifically: (i) encryption of your data at rest with AES256 (EBS/S3/Glacier/RDS), (ii) centralized managed Key Management (by AWS Region), (iii) IPsec tunnels into AWS with the VPN-Gateways, (iv) dedicated HSM modules in the cloud;</li>
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<h3>Type of Information We Collect</h3>
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<li>Monitoring and Logging, and specifically: (i) Asset Management and Configuration, (ii) auditing and security analytics, (iii) detailed information about flows in the network through VPC-FlowLogs, (iv) rule-based configuration checks and actions, (v) filtering and monitoring of HTTP access to applications;</li>
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<p>We process personal data for a variety of purposes which are stated below. Personal data is all information about an identified or identifiable person. This includes the following categories of personal data that we process:</p>
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<li>Access, and specifically: (i) Multi-Factor-Authentication (MFA), (ii) fine granular access to objects in Amazon S3, Amazon SQS, and Amazon SNS, (iii) API-Request Authentication, (iv) Geo-Restrictions, (v) temporary access tokens;</li>
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<ul><li>Your contact details (such as first and last name, address, e-mail address, phone number)</li>
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<li>Data Privacy, and specifically: (i) we determine where our Customers’ content will be stored, including the type of storage and geographic region of that storage, (ii) we choose the secured state of our Customers’ content, (iii) We use strong encryption for Customers’ content in transit or at rest, and manage our own encryption keys, (iv) we manage access to our Customers’ content and AWS services and resources through users, groups, permissions and credentials that we control, (v) we hash all data and transactions, and (vi) we regularly audit and review the stored data and erase the unnecessary parts;</li>
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<li>Your correspondence with us</li>
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<li>Privacy by Design, and specifically: (i) establishing reliable operation of controls, (ii) enabling continuous and real-time auditing, (iii) enabling opt out of our services to End-Users at any given point via our Privacy Policy.</li>
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<li>Log files with information about your visit to our Website</li>
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</ol><p>Changes and scope of the product privacy policy</p>
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<li>Online identifiers (such as cookie IDs, IP addresses, unique device identifier advertising IDs)</li>
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<p>Insider PTE LTD drafted this privacy policy to inform you. Our Privacy Policy may change from time to time. We will not reduce your rights under this Privacy Policy without your explicit consent. We will post any Privacy Policy changes and updates on this page and, if the changes are significant, we will provide a more prominent notice (including, for certain services, email notification of privacy policy changes).</p>
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<li>Individuals who visit our social media sites, social media plugins and tools</li>
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<h4>Privacy Policy</h4>
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<li>Job applicants</li>
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<h4>Website Terms of Use</h4>
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<li>Usage, viewing, technical, and device data when you visit our sites, use our tools, or open emails we send, or connect with our wireless Internet access services and other similar technologies.</li>
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</ul><p>Please note that we ask you not to send us or disclose any special category of personal data on or through our Website or otherwise to us.</p>
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<h3>For Which Purpose We Process Your Data</h3>
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<p>We process your data for the following purposes:</p>
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<ul><li>To respond to your inquiries, questions and comments and fulfil your requests.</li>
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<li>To send administrative information to you, such as for example information regarding the Website, changes to our terms and conditions, and changes to this Privacy Notice.</li>
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<li>Data analytics pertaining to your activity on the Websites</li>
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<li>Provide you with the experiences, products, and services you request, view, engage with, or purchase</li>
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<li>Send you offers and promotions for our products and services</li>
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<li>For advertising purposes such as the dispatch of our newsletter</li>
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<li>On quality assurance and statistics</li>
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<li>In order to provide our service</li>
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<li>For your participation in our competitions</li>
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<li>For your participation in our events</li>
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<li>For your participation in our surveys</li>
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<li>To consider your job application</li>
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<li>Operate, understand, optimize, develop, or improve our Website</li>
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<li>Detect, investigate and prevent activities that may violate our policies, be fraudulent or illegal</li>
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<li>Notify you of product recalls or safety issues.</li>
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<li>In order to improve our service</li>
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<li>To communicate with you, and contact you (such as a phone call or SMS)</li>
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</ul><p>We never process our Partner’s customer data for profiling purposes.</p>
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<p>We will ensure that your consent is freely given, specific, informed and unambiguous and the processing of your information, whether based on consent or any other legal ground, satisfies the principles of lawfulness, fairness, transparency, purpose limitation, data minimization, accuracy, storage limitation, integrity, and confidentiality. Where personal information is collected and further processed based on consent, you may withdraw your consent at any time. However, the withdrawal of consent won’t affect the lawfulness of such processing before your withdrawal.</p>
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<p>You may exercise your<i>right to be forgotten</i>where your personal information is no longer necessary, your consent has been effectively withdrawn, you have objected to the processing, or your personal information has been unlawfully processed, has to be erased under a legal obligation or it relates a child being offered information society services. Where the processing is based on your consent or for the performance of a contract you may exercise your right to data portability in respect of data you have provided to us.</p>
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<p>Our systems may associate your personal information with your activities in the course of providing you more enhanced services such as behavioral targeting and personalization (from pages you view, links you click on or items you search for).</p>
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<h3>Cookies</h3>
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<p>Insider One Website uses “cookies”, which are small text files containing a unique identifier that we, or one of our partners, or even a third-party analytics provider, transfer to your computer through the web browser you use. Cookies help us understand our visitors’ interests, so we use that information to improve our services and our Website.</p>
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<p>We use cookies to identify your browser, track your journey on our Website, track the point of entry to a registration form - such as a blog or newsletter subscription, or a mailing campaign - to understand and measure the success of a certain marketing campaign, for instance. Insider One uses Google Analytics to track the performance of specific marketing campaigns and in some of our products. This is to allow third-party service providers to create tailored advertisements on our behalf across different touchpoints. Such service providers may collect your IP address and non-personally identifiable information, which does not include your personal information, contact details, etc. These cookies also provide statistical information on how our Website is being used and its performance.</p>
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<p>You can block cookies at any time by changing the setting in your internet browser and by rejecting our Website cookies once you enter our Website.</p>
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<h3>Storage Period</h3>
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<p>The Privacy Policy is to retain personal data only for as long as it is needed for the purposes described in the section “FOR WHICH WE PROCESS YOUR DATA.” Please note that retention periods vary in different jurisdictions and are set in accordance with local regulatory and professional retention requirements.</p>
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<p>In order to meet our professional and legal requirements, to establish, exercise or defend our legal rights, and for archiving and historical purposes we need to retain information for significant periods of time.</p>
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<p>We store your data,</p>
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<ul><li>if you have consented to the processing, at most until you revoke your consent;</li>
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<li>if we need the data for the execution of a contract, at most for as long as the contractual relationship with you exists;</li>
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<li>if we use the data on the basis of a legitimate interest, at most for as long as your interest in deletion or anonymisation does not outweigh the data;</li>
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<li>insofar as statutory storage obligations exist, until the end of the storage periods.</li>
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</ul><h3>Data Transfer</h3>
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<p>We operate globally and may transfer your personal information to group companies of Insider One or third parties in locations around the world for the purposes described in the Privacy Policy. Wherever your personal information is transferred, stored or processed by us, we will take below-mentioned reasonable steps to safeguard the privacy of your personal information.</p>
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<p>Insider One discloses your personal data (i) where this is appropriate for the purposes described in the section “FOR WHICH WE PROCESS YOUR DATA,” including within the Insider One Group Companies itself, (ii)if required, by applicable law, (iii) in connection with a reorganization or combination of Insider One, (iv) if we believe that such disclosure is appropriate to enforce or apply terms of engagement, and other agreements, (v) in order to comply with a judicial proceeding, court order, regulatory inquiry or other legal obligation and (vi) with your explicit consent</p>
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<p>Third-party recipients of personal data include:</p>
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<ul><li>Facebook Custom Audience</li>
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<li>Facebook Lookalike Audience</li>
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<li>Google Ads</li>
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<li>Google AdSense</li>
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<li>The courts, police and law enforcement agencies (if requested)</li>
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<li>Government departments and agencies (if requested)</li>
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</ul><p>When processing your data, we work together with the following service providers who have access to your data:</p>
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<ul><li>Provider of web analysis tools</li>
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<li>Web hosting and web development providers</li>
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<li>Service provider for IT development services</li>
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<li>Marketing and advertising agencies</li>
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<li>E-mail and newsletter provider</li>
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<li>Service provider for editing and translations</li>
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<li>CRM system service provider</li>
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<li>Cloud services</li>
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<li>Conference and Webinar Software</li>
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<li>Service provider for online surveys</li>
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<li>Service provider for chat software</li>
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<li>Social media platforms</li>
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<li>Professional advisors, such as law firms, tax advisors or auditors</li>
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<li>Insurers</li>
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<li>Audit regulators</li>
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</ul><h3>Transfer to Third Countries</h3>
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<p>Data is being transferred to countries outside the European Economic Area. We only transfer personal data to third countries where the EU Commission has confirmed an adequate level of protection or where we can ensure the careful handling of personal data by means of contractual agreements or other suitable guarantees, such as certifications or proven compliance with international security standards.</p>
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<ul><li>TURKEY (Cryptology and the SCC for further information please see technical organizational measure document of Insider One are defined in a separate document)</li>
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<li>S. (Cryptology and the SCC for further information please see technical organizational measure document of Insider One)</li>
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</ul><h3>Your Rights</h3>
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<p>As Insider One is a B2B company we will only accept requests on conditions where we are responsible for data. As a data subject, you have the following rights:</p>
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<ul><li>To request information about the processing of your data, as well as to receive a copy of your personal data. You may request information on, among other things, the purposes of the processing, the categories of personal data processed, the recipients of the data (if a transfer is made), the duration of the storage or the criteria for determining the duration;</li>
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<li>To receive personal data relating to you in a structured, common and machine-readable format or to transfer it to another person in charge</li>
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<li>To correct your data. If your personal data is incomplete, you have the right to complete the data, considering the purposes of the processing;</li>
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<li>To have your data deleted or blocked.</li>
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<li>To have the processing restricted;</li>
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<li>To object to the processing of your data;</li>
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<li>To revoke your consent to the processing of your data for the future and</li>
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<li>To complain to the responsible supervisory authority about unauthorized data processing.</li>
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</ul><p>We might share anonymized behavioral data</p>
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<p>We generally do not share any personally-identifiable information (such as name, country, and email) with third party service providers and external websites. But we might share anonymized behavioral data.</p>
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<h3>Legal Basis of Data Processing</h3>
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<p>We base the processing of your data on the following legal bases:</p>
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<ul><li>Your consent, if you have given us such consent (Art. 6 para. 1 lit. a) GDPR)</li>
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<li>The initiation or execution of a contract with you (Art. 6 para. 1 lit. b) GDPR)</li>
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<li>The implementation of our legitimate interests (Art. 6 para. 1 lit. f) GDPR)</li>
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</ul><p>Legitimate Interests</p>
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<p>When processing your data, we pursue the following legitimate interests:</p>
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<ul><li>The improvement of our offer</li>
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<li>Protection of our systems against misuse</li>
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<li>On the production of statistics</li>
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<li>For the storage of our correspondence with you</li>
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</ul><h3>Changes to this Privacy Policy</h3>
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<p>Sosyo Plus Bilgi Bilişim Tekn. Dan. Hiz. Tic. A.Ş. drafted this Privacy Policy to inform you. Our Privacy Policy may change from time to time. We will not reduce your rights under this Privacy Policy without your explicit consent. We will post any Privacy Policy changes and updates on this page and, if the changes are significant, we will provide a more prominent notice (including, for certain services, email notification of privacy policy changes).</p>
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<p>November 2025 UpdateWe have refined our cookie and tracking settings to ensure that non-essential tools load only after users provide explicit consent. No tracking or analytics cookies are set by default.</p>
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<p>Last Update Date: February 2026</p>
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