How Sapphire increased AOV by 98% with AI-driven personalization | Insider
2026-03-06 00:17 Diff

Sapphire launched Insider’s ready-made, personalized banners across its homepage to create more relevant onsite experiences. The banners reflected new product launches and highlighted events and national holidays, including Valentine’s Day and peak season campaigns, depending on the time of year and customer location. By leveraging Insider’seasy-to-use banner templates, Sapphire could tailor and launch new homepage banners in the quickest time possible without needing to wait for IT

We needed to improve product discovery without overwhelming customers, and Insider had the exact solution we needed. We’ve now increased CVR and AOV, and are seeing more varied customer purchasing habits. With related product recommendations, our users are gaining so much more from our website.”

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