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2026-01-01
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2026-03-06
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<p><strong>📍 Fairmont | 🗓️ 28 November 2025 | 17:00 - 21:00</strong></p>
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<p><strong>📍 Fairmont | 🗓️ 28 November 2025 | 17:00 - 21:00</strong></p>
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<p>Indonesia’s leading financial institutions and state-owned enterprises (SOEs) are entering a new era of digital accountability. With rising customer expectations, aging infrastructure, and AI racing ahead, many organizations are facing a widening<strong>Customer Experience (CX) gap</strong>.</p>
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<p>Indonesia’s leading financial institutions and state-owned enterprises (SOEs) are entering a new era of digital accountability. With rising customer expectations, aging infrastructure, and AI racing ahead, many organizations are facing a widening<strong>Customer Experience (CX) gap</strong>.</p>
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<p><strong>Insider Indonesia GHS 2025</strong>is a private executive roundtable designed for<strong>senior decision-makers</strong>from<strong>BFSI and SOEs</strong>who are ready to tackle this challenge.</p>
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<p><strong>Insider Indonesia GHS 2025</strong>is a private executive roundtable designed for<strong>senior decision-makers</strong>from<strong>BFSI and SOEs</strong>who are ready to tackle this challenge.</p>
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<p>Join industry leaders, regulators, and partners to explore how<strong>AI, real-time data, and hyper-personalization</strong>can close CX gaps and build future-proof engagement strategies.</p>
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<p>Join industry leaders, regulators, and partners to explore how<strong>AI, real-time data, and hyper-personalization</strong>can close CX gaps and build future-proof engagement strategies.</p>
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<p>Days</p>
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<p>Days</p>
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<p>Hours</p>
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<p>Hours</p>
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<p>Minutes</p>
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<p>Minutes</p>
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<p>Seconds</p>
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<p>Seconds</p>
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<h5>Register Now!</h5>
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<h5>Register Now!</h5>
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<p><strong>Insider Indonesia GHS 2025</strong>is a private executive roundtable designed for<strong>senior decision-makers</strong>from<strong>BFSI and SOEs</strong>who are ready to tackle this challenge.</p>
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<p><strong>Insider Indonesia GHS 2025</strong>is a private executive roundtable designed for<strong>senior decision-makers</strong>from<strong>BFSI and SOEs</strong>who are ready to tackle this challenge.</p>
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<p>Join industry leaders, regulators, and partners to explore how<strong>AI, real-time data, and hyper-personalization</strong>can close CX gaps and build future-proof engagement strategies.</p>
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<p>Join industry leaders, regulators, and partners to explore how<strong>AI, real-time data, and hyper-personalization</strong>can close CX gaps and build future-proof engagement strategies.</p>
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<h2>Insider is trusted by 1,500+ global customers and recognized as a 2025 Gartner Peer Insights Customers’ Choice in Banking and Financial Services. We deliver enterprise-grade security and compliance aligned with Indonesia’s most rigorous BFSI standards, including robust local data hosting on AWS Local Zone Jakarta (ap-southeast-3-jkt-1a). Stay fully compliant with OJK and BI regulations while ensuring reliable, low-latency access to your applications.</h2>
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<h2>Insider is trusted by 1,500+ global customers and recognized as a 2025 Gartner Peer Insights Customers’ Choice in Banking and Financial Services. We deliver enterprise-grade security and compliance aligned with Indonesia’s most rigorous BFSI standards, including robust local data hosting on AWS Local Zone Jakarta (ap-southeast-3-jkt-1a). Stay fully compliant with OJK and BI regulations while ensuring reliable, low-latency access to your applications.</h2>
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<h2>Meet Our Speakers</h2>
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<h2>Meet Our Speakers</h2>
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<p>Muhammad Ajie Santika</p>
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<p>Muhammad Ajie Santika</p>
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<p>CMO</p>
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<p>CMO</p>
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<p>Harris Naga Putra</p>
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<p>Harris Naga Putra</p>
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<p>Country Growth Director</p>
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<p>Country Growth Director</p>
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<p>Muhammad Ajie Santika</p>
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<p>Muhammad Ajie Santika</p>
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<p>CMO</p>
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<p>CMO</p>
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<p>Harris Naga Putra</p>
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<p>Harris Naga Putra</p>
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<p>Country Growth Director</p>
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<p>Country Growth Director</p>
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<p>Muhammad Ajie Santika</p>
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<p>Muhammad Ajie Santika</p>
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<p>CMO</p>
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<p>CMO</p>
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<p>Harris Naga Putra</p>
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<p>Harris Naga Putra</p>
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<p>Country Growth Director</p>
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<p>Country Growth Director</p>
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<p>Agenda</p>
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<p>Agenda</p>
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<p>17:00 - 18:00</p>
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<p>17:00 - 18:00</p>
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<p>Executive Networking & Registration</p>
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<p>Executive Networking & Registration</p>
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<p>18:05 - 18:30</p>
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<p>18:05 - 18:30</p>
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<p>Keynote : Keynote: Reimagining AI-Powered CX</p>
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<p>Keynote : Keynote: Reimagining AI-Powered CX</p>
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<p>18:30 - 18:45</p>
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<p>18:30 - 18:45</p>
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<p>Case Study: BRI Sharing Session</p>
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<p>Case Study: BRI Sharing Session</p>
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<p>18:45 - 19:30 PM</p>
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<p>18:45 - 19:30 PM</p>
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<p>Fireside Chat: Data Activation for SOEs</p>
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<p>Fireside Chat: Data Activation for SOEs</p>
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<p>19:30 - 20:00</p>
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<p>19:30 - 20:00</p>
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<p>Executive Dinner & Open Networking</p>
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<p>Executive Dinner & Open Networking</p>
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<p>Network over a delightful dinner</p>
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<p>Network over a delightful dinner</p>
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<h2>Fairmont Hotel Jakarta</h2>
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<h2>Fairmont Hotel Jakarta</h2>
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<p>Fairmont Jakarta is a premier 5-star destination in Senayan, offering refined luxury, exceptional service, and an ideal setting for distinguished gatherings.</p>
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<p>Fairmont Jakarta is a premier 5-star destination in Senayan, offering refined luxury, exceptional service, and an ideal setting for distinguished gatherings.</p>
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<h2>What is Growth Hacks Series?</h2>
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<h2>What is Growth Hacks Series?</h2>
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<p>A premium invite-only series for digital, data, and transformation leaders shaping the future of enterprise growth. Each edition dives deep into<strong>high-impact strategies, AI-powered innovation, and real success stories</strong>from Southeast Asia’s most respected organizations.</p>
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<p>A premium invite-only series for digital, data, and transformation leaders shaping the future of enterprise growth. Each edition dives deep into<strong>high-impact strategies, AI-powered innovation, and real success stories</strong>from Southeast Asia’s most respected organizations.</p>
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<h4>Learn</h4>
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<h4>Learn</h4>
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<p>from SOE and BFSI trailblazers who are transforming customer experience with AI, data, and intelligent personalization.</p>
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<p>from SOE and BFSI trailblazers who are transforming customer experience with AI, data, and intelligent personalization.</p>
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<h4>Discover</h4>
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<h4>Discover</h4>
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<p>the tools, frameworks, and benchmarks redefining loyalty, retention, and omnichannel excellence in regulated industries.</p>
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<p>the tools, frameworks, and benchmarks redefining loyalty, retention, and omnichannel excellence in regulated industries.</p>
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<h4>Connect</h4>
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<h4>Connect</h4>
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<p>with C-level decision-makers and peers driving Indonesia’s digital acceleration roadmap from public to private sectors.</p>
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<p>with C-level decision-makers and peers driving Indonesia’s digital acceleration roadmap from public to private sectors.</p>
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<p>By Invitation Only: Indonesia's Executive Roundtable on SOE & BFSI CX Transformation</p>
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<p>By Invitation Only: Indonesia's Executive Roundtable on SOE & BFSI CX Transformation</p>
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<p>This is a closed-door gathering of Indonesia’s most influential executives from<strong>state-owned enterprises, top banks, and regulatory bodies</strong>.Hosted by<strong>Insider x Feedloop</strong>, the roundtable explores how<strong>AI, real-time data, and compliance-ready personalization</strong>are reshaping national digital transformation strategies</p>
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<p>This is a closed-door gathering of Indonesia’s most influential executives from<strong>state-owned enterprises, top banks, and regulatory bodies</strong>.Hosted by<strong>Insider x Feedloop</strong>, the roundtable explores how<strong>AI, real-time data, and compliance-ready personalization</strong>are reshaping national digital transformation strategies</p>
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<p>Exclusively Curated for CX-Driven SOE & BFSI Leaders</p>
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<p>Exclusively Curated for CX-Driven SOE & BFSI Leaders</p>
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<ul><li><p><strong>Chief Digital & Marketing Officers</strong>Leading CX transformation across complex channels, with a focus on AI-powered engagement, retention, and lifetime value.</p>
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<ul><li><p><strong>Chief Digital & Marketing Officers</strong>Leading CX transformation across complex channels, with a focus on AI-powered engagement, retention, and lifetime value.</p>
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</li>
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</li>
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<li><p><strong>Heads of Data, IT, & Personalization</strong>Owning enterprise data stacks and responsible for integrating CDP, real-time orchestration, and cross-channel execution.</p>
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<li><p><strong>Heads of Data, IT, & Personalization</strong>Owning enterprise data stacks and responsible for integrating CDP, real-time orchestration, and cross-channel execution.</p>
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</li>
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</li>
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<li><p><strong>CX & Growth Strategy Leaders</strong>Focused on unlocking measurable ROI from omnichannel personalization, automation, and predictive customer journeys.</p>
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<li><p><strong>CX & Growth Strategy Leaders</strong>Focused on unlocking measurable ROI from omnichannel personalization, automation, and predictive customer journeys.</p>
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</li>
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</li>
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<li><p><strong>SOE & BFSI Innovation Champions</strong>Pioneering digital change across regulated environments ready to scale AI-driven CX while ensuring compliance and performance.</p>
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<li><p><strong>SOE & BFSI Innovation Champions</strong>Pioneering digital change across regulated environments ready to scale AI-driven CX while ensuring compliance and performance.</p>
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</li>
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</li>
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</ul><h2>#1 AI-native Omnichannel Experience and Customer Engagement Platform</h2>
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</ul><h2>#1 AI-native Omnichannel Experience and Customer Engagement Platform</h2>
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<p>Insider connects data across channels, predicts future behavior with AI,
and individualizes experiences from a single platform with the fastest time to value.</p>
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<p>Insider connects data across channels, predicts future behavior with AI,
and individualizes experiences from a single platform with the fastest time to value.</p>
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<p>©2026 Powered by Insider. All rights reserved.</p>
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<p>©2026 Powered by Insider. All rights reserved.</p>
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