Discover how Toyota increased test drive applications by 166% with Insider | Insider
2026-03-06 03:33 Diff

Increasing test drive applications by 166% with Exit Intent Overlays

Toyota’s biggest goal was to get customers to apply for test drives, thereby increasing customer walk-ins to the showrooms to interact with sales reps. Although traffic to the mobile website was high, most visitors left without booking a test drive.

Boosting product page traffic by 54% using Insider’s tailored mobile homepage view

Toyota already knew that to increase test drives it needed to increase its product page traffic. With over 30% of car searches beginning on mobile, the brand needed to optimize its mobile home screen. However, its current mobile experience was cluttered and hard to navigate, which was causing high bounce rates.

The Insider team suggested using its Customer Data Platform to identify visitor segmentation and optimize mobile layouts based on previous behaviors and preferences of each user. By personalizing the homepage, visitors would automatically see the models they’d already expressed an interest in first. 

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