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Original
2026-01-01
Modified
2026-03-06
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<h6>Success Story</h6>
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<h6>Success Story</h6>
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<h2>Global Leader in Crypto Banking Achieves 37% Growth in Funded Accounts and 19% Higher Trading Volume in Just 1 Year</h2>
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<h2>Global Leader in Crypto Banking Achieves 37% Growth in Funded Accounts and 19% Higher Trading Volume in Just 1 Year</h2>
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<h6>App Push</h6>
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<h6>App Push</h6>
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<h6>Conversational CX</h6>
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<h6>Conversational CX</h6>
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<h6>Predictive Audience</h6>
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<h6>Predictive Audience</h6>
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<p>increase in active funded accounts</p>
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<p>increase in active funded accounts</p>
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<p>YoY growth in trading volume</p>
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<p>YoY growth in trading volume</p>
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<p>reduction in overall support tickets</p>
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<p>reduction in overall support tickets</p>
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<p>Financial Services - Cryptocurrency, Brokerage</p>
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<p>Financial Services - Cryptocurrency, Brokerage</p>
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<p>Automation Personalization Omnichannel Engagement</p>
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<p>Automation Personalization Omnichannel Engagement</p>
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<p>ArchitectApp PushConversational CXPredictive Audience</p>
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<p>ArchitectApp PushConversational CXPredictive Audience</p>
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<p>Lead ScoringSirius AIChatbots</p>
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<p>Lead ScoringSirius AIChatbots</p>
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<p>“Insider’s advanced automation transformed our client engagement and trading experience, significantly increasing platform volume, active traders, and client retention while building greater efficiency and trust.”</p>
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<p>“Insider’s advanced automation transformed our client engagement and trading experience, significantly increasing platform volume, active traders, and client retention while building greater efficiency and trust.”</p>
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<p><strong>Chief Technology Officer,</strong>Leading Crypto & Brokerage Platform</p>
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<p><strong>Chief Technology Officer,</strong>Leading Crypto & Brokerage Platform</p>
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<p>After surveying multiple vendors, the platform chose Insider for its unrivaled automation, unified audience management, and instant personalization. These tools broke down silos, enabling fast, effective campaign execution and transforming user journeys. Insider proved to drive measurable increases in activation, retention, and overall business impact, a decisive differentiator.</p>
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<p>After surveying multiple vendors, the platform chose Insider for its unrivaled automation, unified audience management, and instant personalization. These tools broke down silos, enabling fast, effective campaign execution and transforming user journeys. Insider proved to drive measurable increases in activation, retention, and overall business impact, a decisive differentiator.</p>
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<p>A top crypto and brokerage platform chose Insider to transform user journeys, boost conversions, and streamline operations. By deploying automation and personalization, the brand achieved a 37% rise in active funded accounts and a 19% boost in trading volume in one year. The use of chatbots and cross-channel support reduced tickets by 15%, creating a seamless, proactive experience across WhatsApp, web, and app.</p>
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<p>A top crypto and brokerage platform chose Insider to transform user journeys, boost conversions, and streamline operations. By deploying automation and personalization, the brand achieved a 37% rise in active funded accounts and a 19% boost in trading volume in one year. The use of chatbots and cross-channel support reduced tickets by 15%, creating a seamless, proactive experience across WhatsApp, web, and app.</p>
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<p>This global crypto and brokerage leader serves millions worldwide, delivering innovative trading solutions and robust financial products. Recognized for its speed, security, and client-first approach, the brand empowers users with personalized financial experiences and seamless digital journeys-building trust and loyalty in the fast-evolving landscape of crypto, stocks, and emerging financial assets.</p>
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<p>This global crypto and brokerage leader serves millions worldwide, delivering innovative trading solutions and robust financial products. Recognized for its speed, security, and client-first approach, the brand empowers users with personalized financial experiences and seamless digital journeys-building trust and loyalty in the fast-evolving landscape of crypto, stocks, and emerging financial assets.</p>
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<h6>USE CASE #1</h6>
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<h6>USE CASE #1</h6>
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<p>Transforming Engagement and Growing Active Accounts with Automated Journeys</p>
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<p>Transforming Engagement and Growing Active Accounts with Automated Journeys</p>
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<p>Engaging millions of traders with timely, personalized content and support was difficult. Outdated tools hindered quick, large-scale campaign launches, restricting personalization and scalability. With rapid user growth, delivering targeted trading experiences and proactive assistance became increasingly challenging for the team.</p>
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<p>Engaging millions of traders with timely, personalized content and support was difficult. Outdated tools hindered quick, large-scale campaign launches, restricting personalization and scalability. With rapid user growth, delivering targeted trading experiences and proactive assistance became increasingly challenging for the team.</p>
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<p>By using Insider’s Architect, App Push, Conversational CX, and Predictive Audience, the platform automated and orchestrated journeys across onboarding, retention, and cross-sell. Real-time, data-driven messaging reached users with relevant content on preferred channels, boosting engagement and reducing manual work.</p>
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<p>By using Insider’s Architect, App Push, Conversational CX, and Predictive Audience, the platform automated and orchestrated journeys across onboarding, retention, and cross-sell. Real-time, data-driven messaging reached users with relevant content on preferred channels, boosting engagement and reducing manual work.</p>
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<p>increase in active funded accounts in one year</p>
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<p>increase in active funded accounts in one year</p>
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<p>YoY increase in trading volume</p>
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<p>YoY increase in trading volume</p>
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<p>reduction in support tickets and inquiries</p>
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<p>reduction in support tickets and inquiries</p>
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<h6>USE CASE #2</h6>
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<h6>USE CASE #2</h6>
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<p>Activating New Clients with Personalized Omnichannel Onboarding</p>
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<p>Activating New Clients with Personalized Omnichannel Onboarding</p>
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<p>Onboarding and funding new users posed major obstacles for the platform. Traditional, generic messaging failed to cut through, resulting in significant drop-offs and reduced account activation. This not only lowered the share of funded clients, but also led to higher volumes of onboarding-related support queries, putting additional strain on already busy teams.</p>
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<p>Onboarding and funding new users posed major obstacles for the platform. Traditional, generic messaging failed to cut through, resulting in significant drop-offs and reduced account activation. This not only lowered the share of funded clients, but also led to higher volumes of onboarding-related support queries, putting additional strain on already busy teams.</p>
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<p>With Insider’s cross-channel suite, the brand triggered automated onboarding journeys for new clients. Using behavioral data, it delivered timely emails, push notifications, WhatsApp, and web messages-offering educational nudges, reminders, and proactive support-making onboarding relevant and seamless.</p>
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<p>With Insider’s cross-channel suite, the brand triggered automated onboarding journeys for new clients. Using behavioral data, it delivered timely emails, push notifications, WhatsApp, and web messages-offering educational nudges, reminders, and proactive support-making onboarding relevant and seamless.</p>
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<p>increase in funded accounts within 30 days of signup</p>
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<p>increase in funded accounts within 30 days of signup</p>
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<p>reduction in onboarding-related support inquiries</p>
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<p>reduction in onboarding-related support inquiries</p>
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<p>Insider’s automation and segmentation solved initial challenges of slow campaign launches, limited personalization, and engagement at scale. Real-time alerts and proactive support increased verified onboarding and account funding, driving more trading activity. The platform now benefits from higher operational efficiency, elevated user engagement, and measurable financial growth.</p>
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<p>Insider’s automation and segmentation solved initial challenges of slow campaign launches, limited personalization, and engagement at scale. Real-time alerts and proactive support increased verified onboarding and account funding, driving more trading activity. The platform now benefits from higher operational efficiency, elevated user engagement, and measurable financial growth.</p>
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<p>Moving forward, the platform aims to deepen personalization with Insider’s<strong>Predictive Audience</strong>and<strong>Architect</strong>, using AI-driven segmentation for real-time campaigns. Expanding<strong>Conversational CX</strong>will enable timely market alerts and education via user-preferred channels</p>
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<p>Moving forward, the platform aims to deepen personalization with Insider’s<strong>Predictive Audience</strong>and<strong>Architect</strong>, using AI-driven segmentation for real-time campaigns. Expanding<strong>Conversational CX</strong>will enable timely market alerts and education via user-preferred channels</p>
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<p>Favorite feature</p>
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<p>Favorite feature</p>
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<p>Predictive Audience</p>
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<p>Predictive Audience</p>
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<p><b>Predictive Audience</b>is the standout feature-enabling the team to instantly segment users and activate high-intent, personalized trading journeys. This ensures strong engagement, fuels funded account growth, and consistently delivers a top digital experience.</p>
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<p><b>Predictive Audience</b>is the standout feature-enabling the team to instantly segment users and activate high-intent, personalized trading journeys. This ensures strong engagement, fuels funded account growth, and consistently delivers a top digital experience.</p>
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<p>Discover more inspirational stories</p>
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<p>Discover more inspirational stories</p>
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<p>Trusted by over<strong>1,200</strong>global brands</p>
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<p>Trusted by over<strong>1,200</strong>global brands</p>
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<p>Want to learn what Insider can do for you?</p>
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<p>Want to learn what Insider can do for you?</p>
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