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Original
2026-01-01
Modified
2026-03-06
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<p>2:00 PM | 45 minuteS | Panel Discussion</p>
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<p>2:00 PM | 45 minuteS | Panel Discussion</p>
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<p>Fast-Forward Your CX Strategy with Industry Leaders</p>
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<p>Fast-Forward Your CX Strategy with Industry Leaders</p>
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<p><strong>Cut Through the Noise: Real CX Solutions, Not Just Hype</strong></p>
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<p><strong>Cut Through the Noise: Real CX Solutions, Not Just Hype</strong></p>
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<p>What’s actually working in customer experience right now? With content engagement down 2.3% and conversion rates dropping 5.6%, it’s time for honest conversations about practical solutions.</p>
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<p>What’s actually working in customer experience right now? With content engagement down 2.3% and conversion rates dropping 5.6%, it’s time for honest conversations about practical solutions.</p>
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<ul></ul><h2>Retail Leaders</h2>
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<ul></ul><h2>Retail Leaders</h2>
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<p>Paul Vark</p>
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<p>Paul Vark</p>
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<p>Senior Manager CX & Design</p>
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<p>Senior Manager CX & Design</p>
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<p>Paul Vark</p>
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<p>Paul Vark</p>
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<p>Senior Manager CX & Design</p>
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<p>Senior Manager CX & Design</p>
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<p>Maddison Baxter-Smith</p>
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<p>Maddison Baxter-Smith</p>
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<p>Ecommerce Manager ANZ</p>
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<p>Ecommerce Manager ANZ</p>
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<p>Maddison Baxter-Smith</p>
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<p>Maddison Baxter-Smith</p>
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<p>Ecommerce Manager ANZ</p>
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<p>Ecommerce Manager ANZ</p>
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<p>Cory-Dean West</p>
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<p>Cory-Dean West</p>
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<p>Ecommerce Technical Manager</p>
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<p>Ecommerce Technical Manager</p>
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<p>Cory-Dean West</p>
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<p>Cory-Dean West</p>
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<p>Ecommerce Technical Manager</p>
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<p>Ecommerce Technical Manager</p>
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<p>Paul Vark</p>
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<p>Paul Vark</p>
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<p>Senior Manager CX & Design</p>
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<p>Senior Manager CX & Design</p>
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<p>Paul Vark</p>
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<p>Paul Vark</p>
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<p>Senior Manager CX & Design</p>
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<p>Senior Manager CX & Design</p>
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<p>Maddison Baxter-Smith</p>
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<p>Maddison Baxter-Smith</p>
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<p>Ecommerce Manager ANZ</p>
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<p>Ecommerce Manager ANZ</p>
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<p>Maddison Baxter-Smith</p>
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<p>Maddison Baxter-Smith</p>
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<p>Ecommerce Manager ANZ</p>
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<p>Ecommerce Manager ANZ</p>
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<p>Cory-Dean West</p>
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<p>Cory-Dean West</p>
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<p>Ecommerce Technical Manager</p>
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<p>Ecommerce Technical Manager</p>
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<p>Cory-Dean West</p>
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<p>Cory-Dean West</p>
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<p>Ecommerce Technical Manager</p>
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<p>Ecommerce Technical Manager</p>
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<p>Paul Vark</p>
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<p>Paul Vark</p>
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<p>Senior Manager CX & Design</p>
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<p>Senior Manager CX & Design</p>
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<p>Maddison Baxter-Smith</p>
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<p>Maddison Baxter-Smith</p>
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<p>Ecommerce Manager ANZ</p>
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<p>Ecommerce Manager ANZ</p>
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<p>Cory-Dean West</p>
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<p>Cory-Dean West</p>
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<p>Ecommerce Technical Manager</p>
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<p>Ecommerce Technical Manager</p>
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<h2>Key Takeaways You Can Implement Tomorrow</h2>
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<h2>Key Takeaways You Can Implement Tomorrow</h2>
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<p>Join our candid panel of digital retail powerhouses as they share real-world insights on tackling today’s most pressing CX challenges: cutting through digital fatigue when every brand is fighting for attention; making AI genuinely useful in day-to-day operations, not just flashy implementations; creating personalised experiences without overcomplicating your tech stack; unifying customer data across an average of 45 different software systems; and balancing acquisition and loyalty when website visits cost 19% more than two years ago.</p>
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<p>Join our candid panel of digital retail powerhouses as they share real-world insights on tackling today’s most pressing CX challenges: cutting through digital fatigue when every brand is fighting for attention; making AI genuinely useful in day-to-day operations, not just flashy implementations; creating personalised experiences without overcomplicating your tech stack; unifying customer data across an average of 45 different software systems; and balancing acquisition and loyalty when website visits cost 19% more than two years ago.</p>
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<p>Plus, walk away with practical approaches to accelerate CX transformation for immediate impact. You’ll learn strategies to help your team confidently leverage AI, proven methods to break down data silos and unify customer views, techniques to measure the real business impact of your CX efforts, and insights on how to personalise at scale while respecting growing privacy concerns.</p>
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<p>Plus, walk away with practical approaches to accelerate CX transformation for immediate impact. You’ll learn strategies to help your team confidently leverage AI, proven methods to break down data silos and unify customer views, techniques to measure the real business impact of your CX efforts, and insights on how to personalise at scale while respecting growing privacy concerns.</p>
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<h5>🔍 Visit the Insider Booth</h5>
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<h5>🔍 Visit the Insider Booth</h5>
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<p>See our new AI-powered platform Agent One in action with live demonstrations throughout the day.</p>
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<p>See our new AI-powered platform Agent One in action with live demonstrations throughout the day.</p>
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<h5>☕ Recharge at Our Coffee Cart</h5>
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<h5>☕ Recharge at Our Coffee Cart</h5>
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<p>Enjoy a complimentary barista-made coffee while chatting with our CX specialists about your specific challenges.</p>
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<p>Enjoy a complimentary barista-made coffee while chatting with our CX specialists about your specific challenges.</p>
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<h5>🎁 Win a $500 Retail Mystery Box</h5>
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<h5>🎁 Win a $500 Retail Mystery Box</h5>
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<p>Scan the QR code at our session to enter our prize draw featuring premium products from New Balance, Wild Secrets, and Chemist Warehouse!</p>
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<p>Scan the QR code at our session to enter our prize draw featuring premium products from New Balance, Wild Secrets, and Chemist Warehouse!</p>
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<h2><p>Meet the Insider team to learn more about the future of personalised omnichannel experiences and customer engagement.</p>
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<h2><p>Meet the Insider team to learn more about the future of personalised omnichannel experiences and customer engagement.</p>
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</h2>
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</h2>
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<h5>One platform for individualised, omnichannel customer experiences</h5>
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<h5>One platform for individualised, omnichannel customer experiences</h5>
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<p>Insider connects data across channels, predicts future behavior with AI, and individualises experiences from a single platform with the fastest time to value.</p>
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<p>Insider connects data across channels, predicts future behavior with AI, and individualises experiences from a single platform with the fastest time to value.</p>
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<p>© 2025 Powered by Insider. All rights reserved.</p>
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<p>© 2025 Powered by Insider. All rights reserved.</p>
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