1 <p>Increasing app downloads and positive reviews with customizable in-app templates to boost ROI </p>

2 <p>As with all ratings and reviews, the loudest customers are often those with a negative experience. Despite thousands of happy customers, no efforts had been made to capture positive ratings, meaning Oliz had a poor reputation. Low app ratings and download rates meant prospective customers didn’t trust the post-purchase support from Arçelik and Beko, which was impacting conversions. Oliz needed a quick, easy way to encourage more App Store and Play Store ratings, with minimal clicks to action and effort required from customers.</p>

3 <p>Insider recommended using its customizable in-app templates to grab app users’ attention and boost ratings. Oliz launched an in-app survey for app users to rate their experience with the app. App users who rated 4 or 5 stars, were then segmented, directed to the app store in real-time, and encouraged to leave a positive review. Customers who gave lower ratings had feedback incorporated into the product roadmap to help improve the app. As the survey template was pre-built and easily customizable, Oliz was able to see results immediately. Since launching, ratings have increased by up to 75% across app stores, which led to more app downloads and a stronger ROI.</p>

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