Optimize customer experience | Insider
2026-02-01 03:44 Diff

Optimize

Better web and app experiences

Drive personalized engagement, high-impact messaging, and increase each customer's lifetime value with our web and app experience optimization tools.

100+ pre-built templates for web and apps

Insider’s intuitive editor and pre-built templates for web and apps help you launch and customize one-to-one experiences fast. Tweak styling and tailor your message to each customer in a flash.

  • Keep the leads coming

    Not getting their emails, WhatsApp, or phone numbers? Use gamified lead collection templates to grow your database.

  • Extra reassurance

    What’s better than word of mouth? Social proof. Create instant trust and FOMO with product reviews and popularity ratings.

  • Decisions. Decisions.

    Narrow down customer choices with recently viewed items—perfect for anyone who can’t make up their minds.

  • Bounce back from low engagement

    Elevate engagement on your website with individualized messages, content, and offers and move users to buy faster.

Keep the leads coming

Not getting their emails, WhatsApp, or phone numbers? Use gamified lead collection templates to grow your database.

Extra reassurance

What’s better than word of mouth? Social proof. Create instant trust and FOMO with product reviews and popularity ratings.

Decisions. Decisions.

Narrow down customer choices with recently viewed items—perfect for anyone who can’t make up their minds.

  • Make buying an experience

    Use gamified in-app templates to inspire users to buy from you. Match each user with relevant discounts and must-claim offers.

  • Speed up buying

    Get users unstuck. Create urgency with and move customers to purchase faster.

  • Keep their interest

    Send one-to-one messages and keep users active, engaged, and from uninstalling your app.

  • Start conversations with WhatsApp

    Connect with WhatsApp users one-to-one using Insider One’s ready-to-use connector.

Make buying an experience

Use gamified in-app templates to inspire users to buy from you. Match each user with relevant discounts and must-claim offers.

Speed up buying

Get users unstuck. Create urgency with and move customers to purchase faster.

Keep their interest

Send one-to-one messages and keep users active, engaged, and from uninstalling your app.

Banner déjà vu?

No, you didn’t blink. Keep relationships from getting stale with individualized banners that automatically change based on user behavior. Set up rules for how many times a customer sees the same content and beat banner blindness.

Show them what they want to see

Shuffle what each user sees on your navigation menu with Category Optimizer. Switch up categories to reflect individual user behaviors, shopping patterns, and preferences without having to ask IT for help.

Surveys they’ll want to answer

Create one-to-one feedback journeys with Insider’s Survey Builder and collect powerful insights for your product and design teams. Cut down on expensive research that can take weeks and months to execute.

Resources that will fuel your drive for growth

1500+ global brands trust Insider to drive growth across the funnel