How Generali increased sales with cross-channel lead scoring | Insider
2026-03-06 00:09 Diff

“We couldn’t believe how quickly Insider integrated with our systems. Their support meant we now run personalized, secure, and interactive experiences that keep customers engaged, not just signing up.”

Senior Vice President,
Performance Marketing

By integrating Insider’s CDP and CRM, Generali mapped behavior across all touchpoints while gamified overlays and memory-game templates turned passive site visits into interactive lead opportunities. AI-driven segmentation personalized banners for recently viewed products to nudge engagement and unlock powerful cross-sell and quote-to-policy experiences. Real-time onboarding status updates and compliance notifications assured digital trust and transparency.

20% faster sales cycles and 25% higher CLTV with AI-led lead validation for reactivation

Without automated lead validation or real-time alerts, Generali’s sales teams wasted time on cold leads, missed opportunities, and struggled to reactivate inactive customers. The lack of ongoing engagement tools resulted in low platform stickiness.

Insider’s multi-layered platform introduced AI-led lead scoring with behavioral signals, predictive Early Month on Book (EMOB) activation strategies, and personalized re-engagement plans to target low-score and inactive users, driving platform loyalty. CRM integration ensured the sales team could focus on high-intent and retained customers.

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