Clarins México Grows WhatsApp Sales 20x With Chatbots
2026-03-06 17:22 Diff

increase in sales via WhatsApp

growth in WhatsApp opt-ins

Clarins is an iconic beauty and cosmetics leader in México, renowned for luxurious skincare and wellness products. Operating via digital commerce and offline retail points, Clarins serves a broad audience through innovative campaigns that unite global quality and expertise with local market insights.

increase in WhatsApp opt-ins

growth in digital contribution to net sales

increase in sales
via WhatsApp

Clarins plans to expand WhatsApp personalization and deepen cross-channel automation with Insider One, boosting loyalty, conversion, and lifetime value via next-generation customer journeys.

MindBehind’s chatbot automation

Clarins’s favorite feature is MindBehind’s chatbot automation, which enables seamless customer interactions, personalized loyalty engagement, and efficient support directly through WhatsApp to greatly enhancing customer satisfaction and retention.

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