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2026-01-01
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2026-02-21
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<p>This case study shows how a major pharmaceutical manufacturer upgraded its dining operations across three sites serving 5,000 employees. With TCPOS, visioncheckout, and cashless systems in place, the company now handles high volumes, faster service, and 24/7 demand with ease.</p>
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<p>This case study shows how a major pharmaceutical manufacturer upgraded its dining operations across three sites serving 5,000 employees. With TCPOS, visioncheckout, and cashless systems in place, the company now handles high volumes, faster service, and 24/7 demand with ease.</p>
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<ul><li><a>Case Study</a></li>
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<ul><li><a>Case Study</a></li>
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</ul><p>Client Profile: Pharmaceutical Manufacturer</p>
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</ul><p>Client Profile: Pharmaceutical Manufacturer</p>
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<h2>Contents</h2>
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<h2>Contents</h2>
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<p>Subscribe to our newsletter</p>
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<p>Subscribe to our newsletter</p>
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<p>Project Scope: Deploy Zucchetti’s TCPOS, visioncheckout, and cashless solutions across three sites to support 5,000 employees in a 24/7 manufacturing environment.</p>
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<p>Project Scope: Deploy Zucchetti’s TCPOS, visioncheckout, and cashless solutions across three sites to support 5,000 employees in a 24/7 manufacturing environment.</p>
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<p>Requirements:</p>
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<p>Requirements:</p>
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<ul><li>Reduce queues during peak dining times</li>
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<ul><li>Reduce queues during peak dining times</li>
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<li>Handle high volumes without extra staff</li>
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<li>Handle high volumes without extra staff</li>
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<li>Provide a fully cashless setup with vouchers</li>
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<li>Provide a fully cashless setup with vouchers</li>
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<li>Support restaurants, kiosks, vending, and pre-order</li>
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<li>Support restaurants, kiosks, vending, and pre-order</li>
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<li>Ensure scalability across multiple sites</li>
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<li>Ensure scalability across multiple sites</li>
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<li>Guarantee uptime in a 24/7 operation</li>
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<li>Guarantee uptime in a 24/7 operation</li>
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<li>Meet strict data security standards</li>
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<li>Meet strict data security standards</li>
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<li>Enhance employee dining experience</li>
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<li>Enhance employee dining experience</li>
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</ul><h2><strong>Zucchetti Solutions</strong></h2>
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</ul><h2><strong>Zucchetti Solutions</strong></h2>
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<ul><li>TCPOS software</li>
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<ul><li>TCPOS software</li>
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<li>12 fixed POS terminals</li>
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<li>12 fixed POS terminals</li>
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<li>4 kiosks</li>
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<li>4 kiosks</li>
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<li>visioncheckout units</li>
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<li>visioncheckout units</li>
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<li>20 cashless vending points</li>
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<li>20 cashless vending points</li>
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<li>MyZucchetti UK app and website for top-up and pre-order</li>
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<li>MyZucchetti UK app and website for top-up and pre-order</li>
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</ul><h2><strong>About the Client</strong></h2>
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</ul><h2><strong>About the Client</strong></h2>
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<p>Our client is one of Ireland’s largest pharmaceutical companies, employing over 5,000 people across three major sites and has invested billions of euros in its operations. With staff working around the clock in a 24-hour manufacturing environment, their foodservice is an import part of their daily routine</p>
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<p>Our client is one of Ireland’s largest pharmaceutical companies, employing over 5,000 people across three major sites and has invested billions of euros in its operations. With staff working around the clock in a 24-hour manufacturing environment, their foodservice is an import part of their daily routine</p>
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<p>Each year, more than 1.5 million food and drink items are sold on site, generating approximately millions of €uros in sales through the Zucchetti TCPOS system.</p>
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<p>Each year, more than 1.5 million food and drink items are sold on site, generating approximately millions of €uros in sales through the Zucchetti TCPOS system.</p>
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<h2><strong>The Challenge</strong></h2>
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<h2><strong>The Challenge</strong></h2>
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<p>At lunchtime, thousands of staff would pour into the main dining areas, all looking to be served within the same short window. Queues grew quickly and became overwhelming for the catering staff.</p>
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<p>At lunchtime, thousands of staff would pour into the main dining areas, all looking to be served within the same short window. Queues grew quickly and became overwhelming for the catering staff.</p>
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<p>The company needed a smarter way to speed up transactions, keep queues moving, and maintain service quality without adding more people behind the tills. At the same time, any solution had to be fully cashless, compliant with strict security standards, and flexible enough to handle canteens, kiosks, vending, and pre-order services.</p>
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<p>The company needed a smarter way to speed up transactions, keep queues moving, and maintain service quality without adding more people behind the tills. At the same time, any solution had to be fully cashless, compliant with strict security standards, and flexible enough to handle canteens, kiosks, vending, and pre-order services.</p>
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<h2><strong>The Project</strong></h2>
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<h2><strong>The Project</strong></h2>
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<ul><li>At the busiest sites, vision<strong>checkout</strong>was installed to instantly recognise food on trays and process payments without scanning. Staff could simply place their tray down, and the transaction was complete in seconds.</li>
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<ul><li>At the busiest sites, vision<strong>checkout</strong>was installed to instantly recognise food on trays and process payments without scanning. Staff could simply place their tray down, and the transaction was complete in seconds.</li>
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<li>Across the three sites, 12 fixed POS terminals and 4 kiosks supported both staffed and self-service sales.</li>
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<li>Across the three sites, 12 fixed POS terminals and 4 kiosks supported both staffed and self-service sales.</li>
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<li>20 cashless vending machines were added, integrated with the MyZucchetti UK app and website, making it easy for staff to top up accounts and pre-order meals.</li>
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<li>20 cashless vending machines were added, integrated with the MyZucchetti UK app and website, making it easy for staff to top up accounts and pre-order meals.</li>
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<li>All of this was provided under a rental model, which included hardware, licensing, hosting, and ongoing support.</li>
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<li>All of this was provided under a rental model, which included hardware, licensing, hosting, and ongoing support.</li>
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</ul><p>Adoption was immediate. Around 60 per cent of lunchtime transactions at the main site now run through visioncheckout, freeing catering staff from bottlenecks at peak times. The client has since added more vision<strong>checkout</strong>units and extended their contract to refresh all POS hardware with Zucchetti support.</p>
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</ul><p>Adoption was immediate. Around 60 per cent of lunchtime transactions at the main site now run through visioncheckout, freeing catering staff from bottlenecks at peak times. The client has since added more vision<strong>checkout</strong>units and extended their contract to refresh all POS hardware with Zucchetti support.</p>
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<h2><strong>The Results</strong></h2>
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<h2><strong>The Results</strong></h2>
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<h3><strong>Operational Benefits</strong></h3>
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<h3><strong>Operational Benefits</strong></h3>
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<ul><li><strong>Queues cut short</strong>: vision<strong>checkout</strong>keeps tills moving at peak times, reducing pressure on catering teams and giving employees a faster dining experience.</li>
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<ul><li><strong>Queues cut short</strong>: vision<strong>checkout</strong>keeps tills moving at peak times, reducing pressure on catering teams and giving employees a faster dining experience.</li>
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<li><strong>Self-service embraced</strong>: Around 60 per cent of main-site lunch transactions now go through visioncheckout.</li>
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<li><strong>Self-service embraced</strong>: Around 60 per cent of main-site lunch transactions now go through visioncheckout.</li>
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<li><strong>Staffing efficiencies</strong>: The system absorbs rising volumes without needing extra staff, a major benefit in a 24/7 shift-based workplace.</li>
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<li><strong>Staffing efficiencies</strong>: The system absorbs rising volumes without needing extra staff, a major benefit in a 24/7 shift-based workplace.</li>
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</ul><h3><strong>Strategic Benefits</strong></h3>
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</ul><h3><strong>Strategic Benefits</strong></h3>
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<ul><li><strong>Reliability</strong>: TCPOS consistently delivers uptime, keeping service uninterrupted.</li>
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<ul><li><strong>Reliability</strong>: TCPOS consistently delivers uptime, keeping service uninterrupted.</li>
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<li><strong>Security</strong>: Accredited compliance standards meet the client’s strict data protection requirements.</li>
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<li><strong>Security</strong>: Accredited compliance standards meet the client’s strict data protection requirements.</li>
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<li><strong>Future-ready</strong>: Continuous innovation ensures the system evolves with the client’s needs.</li>
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<li><strong>Future-ready</strong>: Continuous innovation ensures the system evolves with the client’s needs.</li>
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<li><strong>Partnership</strong>: With responsive helpdesk support, local engineers, and a secure cloud infrastructure, Zucchetti has become a trusted partner.</li>
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<li><strong>Partnership</strong>: With responsive helpdesk support, local engineers, and a secure cloud infrastructure, Zucchetti has become a trusted partner.</li>
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</ul><h2><strong>Scalability and Trust</strong></h2>
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</ul><h2><strong>Scalability and Trust</strong></h2>
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<p>The success of vision<strong>checkout</strong>and TCPOS turned this pharmaceutical leader into one of Zucchetti’s strongest advocates in Ireland. Their decision to expand the rollout and renew a long-term contract highlights the trust built over years of collaboration and the value of Zucchetti’s rental model.</p>
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<p>The success of vision<strong>checkout</strong>and TCPOS turned this pharmaceutical leader into one of Zucchetti’s strongest advocates in Ireland. Their decision to expand the rollout and renew a long-term contract highlights the trust built over years of collaboration and the value of Zucchetti’s rental model.</p>
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<h2><strong>Conclusion</strong></h2>
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<h2><strong>Conclusion</strong></h2>
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<p>By deploying visioncheckout alongside TCPOS and cashless services, Zucchetti helped Ireland’s largest pharmaceutical company modernise its dining operations.</p>
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<p>By deploying visioncheckout alongside TCPOS and cashless services, Zucchetti helped Ireland’s largest pharmaceutical company modernise its dining operations.</p>
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<p>Queues are shorter, staff numbers remain stable, and employees enjoy faster, smoother transactions every day. For the client, the result is greater efficiency, rock-solid compliance, and a partnership with Zucchetti that continues to deliver value year after year.</p>
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<p>Queues are shorter, staff numbers remain stable, and employees enjoy faster, smoother transactions every day. For the client, the result is greater efficiency, rock-solid compliance, and a partnership with Zucchetti that continues to deliver value year after year.</p>
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