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Original 2026-01-01

Modified 2026-02-28

1 <p><a>Background Checks</a>Our Service Difference</p>

2 <h2>We Serve You Better</h2>

3 <p>We deliver more than a great platform. With GoodHire, you’ll get expert, professional guidance right from the start.</p>

4 <p>5-STAR SUPPORT</p>

5 <h2>Our Exceptional Service Is What Makes Us Different</h2>

6 <p>Regardless of your company’s size or the number of screens you need, we’re here to help your employment screening process go smoothly.</p>

7 <ul><li><b>US-Based Support</b>FCRA-certified reps are ready to answer your background screening questions</li>

8 <li><b>Dedicated Account Managers</b>For larger customers, dedicated team members provide a consultative experience</li>

9 <li><b>Great Candidate Experience</b>Positive, respectful candidate workflow gives a good impression from the start</li>

10 </ul><p>BY THE NUMBERS</p>

11 <h2>GoodHire’s Customer Support Stands Out</h2>

12 <p>In a recent TechValidate survey, GoodHire customers were asked how our customer support compares with other background check companies. They said GoodHire’s customer support is:</p>

13 <p>CALL, CHAT, OR EMAIL</p>

14 <h2>We’re Here When You Need Us</h2>

15 <p>Our seasoned team of FCRA-certified experts are available to guide you and your candidates through any issues that may arise, whether it’s advice on selecting the right screens, or questions about your candidate’s results.</p>

16 <ul><li>Ready and willing to go above and beyond to resolve your issues</li>

17 <li>Also available to help your candidates-they call us so they don’t have to call you</li>

18 <li>A trusted resource you can call, live chat, or email M-F 8am - 8pm ET</li>

19 </ul><p>FAST RESPONSE TIMES</p>

20 <h2>Industry-Leading Customer Service Levels</h2>

21 <p>~80%</p>

22 <p>of calls answered in 60 seconds</p>

23 <p>87%</p>

24 <p>of chats responded to in 60 seconds</p>

25 <p>95%</p>

26 <p>of emails responded to within 1 day</p>

27 <p>APPLICANT SUPPORT</p>

28 <h2>We Impress Your Candidates, Too</h2>

29 <p>Unlike other background check providers, we’re committed to delivering an exceptional, professional experience for both you and your candidates.</p>

30 <ul><li>Friendly interface and responsive support for candidates makes a good first impression</li>

31 <li>Mobile-optimized workflow and digital consent speeds completion times</li>

32 <li>Online dispute process makes it easy if candidates have issues with results</li>

33 </ul><blockquote><p>With Goodhire, I can log in and chat with any customer service agent and they will respond quickly with all the information you may need or a time frame to when you will receive the information.<em>(Source: TechValidate)</em></p>

34 </blockquote><blockquote><p>I also appreciate being able to contact the representative for our company and being able to email or call and get a quick response.<em>(Source: TechValidate)</em></p>

35 </blockquote><blockquote><p>With GoodHire, we receive excellent customer service, and a more consistent turnaround time with receiving background check results, which saves us a lot of time during the hiring process.<em>(Source: TechValidate)</em></p>

36 </blockquote><blockquote><p>It’s important that the candidate experience is clean and easy. I don’t have the time to take 15 phone calls a day because candidates can’t figure out how to do their background check.</p>

37 </blockquote><p>CUSTOMER SUCCESS</p>

38 <h2>High-Volume Hiring Requires Extra Support</h2>

39 <p>For customers with more complex screening needs, our team of dedicated account managers engage with you to understand your business’s screening requirements and provide the support you need to meet your hiring goals.</p>

40 <ul><li>Begins with onboarding process and continuous account engagement</li>

41 <li>Expert advice on selecting the right screens for your industry and positions, saving you time and costs</li>

42 <li>Experienced screening professionals ensure best practice approaches to compliance</li>

43 </ul><h2>Our commitment to customer service sets us apart from other background check providers. Find out how we’re different.</h2>