Privacy Policy | Checkr Legal
2026-02-28 21:44 Diff
https://checkr.com/legal/privacy-policy

2. What Personal Information Checkr Collects

We may collect the below types of information when you use our Site or Services.

2.1 Information You Give Us

Account, Profile, and Registration Information

If you are a Customer, you will need to provide us with some information when you set up your account through the Site. Alternatively, a Customer will need to provide us with personal information if you are working with one of our account representatives to set up an account. As part of that process, the Customer must create unique usernames and passwords and supply contact and business information, such as your name and place of employment.

If you are a Candidate, the Customer might send you an email invite to what we call our “apply flow.” There, we collect certain personal information about you as part of the background check process. This information might include your name, date of birth, driver’s license number, and social security number. We might also collect information about you if you complete one of our webforms, seek assistance through our chatbot, or call us for candidate support. Please read Section 1.3 if you would like more information about how we use chatbots on the Site.

If you are a Site Visitor, you might choose to provide us with personal information when, for example, you sign up for our email newsletter, SMS programs, webinars, or demos. Such personal information might include your email address, phone number, and name.

Telephone Interactions

When you call Checkr, we might monitor and record your call with one of our agents for quality assurance and compliance purposes. For example, we might review a recording of your call with one of our live or AI agents to ensure your questions were answered or for training new agents.

Billing and Payment Information

When you purchase a product from us, we collect payment and identity verification information, including your name, email address, physical address, payment method, card details, and billing address. We also collect information about the transactions you engage in with us, such as your purchase history.

Messages and Feedback

We collect the information you provide when you contact us directly or provide feedback or comment about our Services. For example, if you are interested in our Services, we collect information you enter into a webform to schedule a demo or into a chatbot to get information about our Services. Please read Section 1.3 if you would like more information about how we use chatbots on the Site.

2.2 Information We Get Automatically

Cookies and Similar Technologies

Like many websites, we use cookies, pixel tags, and similar technologies to collect personal information. You can learn about our use of cookies, pixels, and similar technologies by reading our Cookie Policy.

2.3 Information We Get from Others

Services Information

As part of our Services to Customers, we may collect information from sources outside Checkr, such as the following:

  • Customers. Customers may supply us with your personal information so that we can contact you or collect necessary information as part of the background check process.
  • Publicly Available Information. We may collect information made lawfully available from governmental agencies or their intermediaries, such as court systems, department of corrections, sheriff’s offices, and similar entities. We also may collect information from news websites and other widely distributed media.
  • Departments of Motor Vehicles. We may collect motor vehicle records from state, provincial, or territorial departments of motor vehicles or governmental agencies that perform similar functions, such as departments of transportation, departments of licensing, and departments of public safety.
  • Data Vendors. We may collect certain records from private data vendors, such as credit bureaus, drug testing companies, public records vendors, motor vehicle record vendors, and employment and education verification databases.

Marketing Information

To inform Customers and others of Services that might interest them, we might collect personal information from the following third parties:

  • Marketing Partners. We may collect personal information from marketing partners and social media platforms we engage to help us identify prospective customers. For example, in targeting particular customers, we may work with marketing firms to determine how best to contact and engage those customers.
  • Social Media. If you connect with us through a social media platform, we might collect certain information about you, including analytics and statistical information about your interaction with us. We do this through tools provided by that social media platform.

2.4 Information We Create, Derive, or Infer

We might create information, such as client IDs that correspond to a particular Customer. We also might derive or infer information about you, such as whether traffic from a particular device or location likely poses a security threat to our systems.