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2026-03-08 20:09
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<h1>Saya sudah melakukan pembayaran, tapi paket saya dibatalkan</h1>
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Pembayaran dilakukan melebihi batas waktu ketentuan, yaitu 1x24 jam
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<p>Untuk memastikan kendala yang kamu alami, perlu dilakukan pengecekan lebih lanjut. Buat laporan agar kami dapat membantu mengatasi kendala kamu melalui <a href="https://ticketing.ruangguru.com/help?request_type_id=227" target="_blank">Ticketing Ruangguru</a>.</p>
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<img src="https://cdn-web-2.ruangguru.com/landing-pages/assets/hs/OPTIMIZE/logo%20rg.svg" alt="Logo Ruangguru" loading="lazy">
</a>
</div>
<div class="sec-address__detail">
<p class="font-base-footer font-white font-bold footer__title--hq">
RUANGGURU HQ
</p>
<p class="font-base-footer font-white footer-address">Jl. Dr. Saharjo No.161, Manggarai Selatan, Tebet, Kota Jakarta Selatan, Daerah Khusus Ibukota Jakarta 12860</p>
</div>
</div>
<p class="font-base-footer font-white font-bold footer__title">Coba GRATIS Aplikasi Ruangguru</p>
<div class="sec-app__content">
<div class="sec-app__content--gplay">
<a target="_blank" rel="nofollow" href="https://play.google.com/store/apps/details?id=com.ruangguru.livestudents&hl=in">
<img src="https://cdn-web-2.ruangguru.com/landing-pages/assets/hs/1%20Homepage%20RG/Optimize%20V2/btn_googleplay%20(1).svg" loading="lazy" alt="Button Google Play Footer ">
</a>
</div>
<div class="sec-app__content--appstore">
<a target="_blank" rel="nofollow" href="https://apps.apple.com/id/app/ruangguru-solusi-belajar/id1099742206?l=id">
<img src="https://cdn-web-2.ruangguru.com/landing-pages/assets/hs/1%20Homepage%20RG/Optimize%20V2/btn_appstore%20(1).svg" loading="lazy" alt="Button App Store Footer ">
</a>
</div>
<div class="sec-app__content--huawei">
<a target="_blank" rel="nofollow" href="https://appgallery.huawei.com/#/app/C102352375">
<picture>
<source type="image/webp" srcset="https://roboguru-forum-cdn.ruangguru.com/image/e5df282a-3b96-4af4-8b3c-a4634b511680.png?convert=webp">
<source type="image/png" srcset="https://roboguru-forum-cdn.ruangguru.com/image/e5df282a-3b96-4af4-8b3c-a4634b511680.png">
<img src="https://roboguru-forum-cdn.ruangguru.com/image/e5df282a-3b96-4af4-8b3c-a4634b511680.png" alt="Button AppGallery Footer" loading="lazy" width="156">
</picture>
</a>
</div>
</div>
</div>
<div class="sec-menu">
<div class="sec-menu__rg">
<p class="font-base-footer font-white font-bold footer__title">Produk Ruangguru</p>
<ul type="none" class="no-space">
<li><a class="font-base-footer font-white" href="https://roboguru.ruangguru.com" target="_blank">Roboguru</a></li>
<li><a class="font-base-footer font-white" href="https://www.ruangguru.com/roboguruplus">Roboguru Plus</a></li>
<li><a class="font-base-footer font-white" href="https://www.ruangguru.com/dafa-lulu">Dafa dan Lulu</a></li>
<li><a class="font-base-footer font-white" href="https://www.ruangguru.com/for-kids">Ruangguru for Kids</a></li>
<li><a class="font-base-footer font-white" href="https://www.ruangguru.com/bisnis">Ruangguru for Business</a></li>
<li><a class="font-base-footer font-white" href="https://www.ruangguru.com/ruanguji">Ruanguji</a></li>
<li><a class="font-base-footer font-white" href="https://www.ruangguru.com/blog">Ruangbaca</a></li>
<li><a class="font-base-footer font-white" href="https://www.ruangguru.com/ruangkelas">Ruangkelas</a></li>
<li><a class="font-base-footer font-white" href="https://www.ruangguru.com/ruangbelajar">Ruangbelajar</a></li>
<li><a class="font-base-footer font-white" href="https://pengajar.ruangguru.com/">Ruangpengajar</a></li>
<li><a class="font-base-footer font-white" href="https://www.ruangguru.com/privat">Ruangguru Privat</a></li>
<li><a class="font-base-footer font-white" href="https://www.ruangpeduli.org/" target="_blank">Ruangpeduli</a></li>
</ul>
</div>
<div class="sec-menu__lainnya">
<p class="font-base-footer font-white font-bold footer__title">Produk Lainnya</p>
<ul type="none" class="no-space">
<li><a class="font-base-footer font-white" href="https://www.brainacademy.id/" target="_blank">Brain Academy</a></li>
<li><a class="font-base-footer font-white" href="https://www.english-academy.id/" target="_blank">English Academy</a></li>
<li><a class="font-base-footer font-white" href="https://skillacademy.com/" target="_blank">Skill Academy</a></li>
<li><a class="font-base-footer font-white" href="https://www.ruangkerja.id/" target="_blank">Ruangkerja</a></li>
<li><a class="font-base-footer font-white" href="https://www.schoters.com/id/" target="_blank">Schoters</a></li>
<li><a class="font-base-footer font-white" href="https://www.kalananti.id/" target="_blank">Kalananti</a></li>
</ul>
</div>
<div class="sec-menu__bantuan">
<p class="font-base-footer font-white font-bold footer__title">Bantuan & Panduan</p>
<ul type="none" class="no-space">
<li><a class="font-base-footer font-white" href="https://www.ruangguru.com/company-credentials">Company Credentials</a></li>
<li><a class="font-base-footer font-white" href="https://www.ruangguru.com/beasiswa">Beasiswa Ruangguru</a></li>
<li><a class="font-base-footer font-white" href="https://www.ruangguru.com/cicilan">Cicilan Ruangguru</a></li>
<li><a class="font-base-footer font-white" href="https://www.ruangguru.com/promo">Promo Ruangguru</a></li>
<li><a class="font-base-footer font-white" href="https://ticketing.ruangguru.com/help?request_type_id=459" target="_blank">Vulnerability Report</a></li>
<li><a class="font-base-footer font-white" href="https://www.ruangguru.com/bantuan#layanan">Layanan Pengaduan</a></li>
<li><a class="font-base-footer font-white" href="https://www.ruangguru.com/terms-conditions">Syarat & Ketentuan</a></li>
<li><a class="font-base-footer font-white" href="https://www.ruangguru.com/privacy-policy">Kebijakan Privasi</a></li>
<li><a class="font-base-footer font-white" href="https://www.ruangguru.com/about-us">Tentang Kami</a></li>
<li><a class="font-base-footer font-white" href="https://www.ruangguru.com/contact-us">Kontak Kami</a></li>
<li><a class="font-base-footer font-white" href="https://www.ruangguru.com/press">Press Kit</a></li>
<li><a class="font-base-footer font-white" href="https://www.ruangguru.com/bantuan">Bantuan</a></li>
<li><a class="font-base-footer font-white" href="https://career.ruangguru.com/">Karier</a></li>
</ul>
</div>
<div class="sec-menu__contact">
<p class="font-base-footer font-white font-bold footer__title">Hubungi Kami</p>
<div class="group-contact">
<div class="contact__container">
<div class="contact__container--img"><img src="https://cdn-web-2.ruangguru.com/landing-pages/assets/hs/1%20Homepage%20RG/Optimize%20V2/ic-mail.svg" loading="lazy" alt="Logo Email Footer"></div>
<div class="contact__container--text"><a class="font-base-footer font-white" href="mailto:info@ruangguru.com">info@ruangguru.com</a></div>
</div>
<div class="contact__container">
<div class="contact__container--img"><img src="https://cdn-web-2.ruangguru.com/landing-pages/assets/hs/1%20Homepage%20RG/Optimize%20V2/ic-phone.svg" loading="lazy" alt="Logo Phone Footer"></div>
<div class="contact__container--text"><a class="font-base-footer font-white" href="tel:02130930000">02130930000</a></div>
</div>
</div>
</div>
</div>
</div>
<div class="footer__content--bottom">
<div></div>
<div class="sec-follow">
<p class="font-base-footer font-white font-bold footer__title">Ikuti Kami</p>
<div class="sec-follow__content">
<div class="sec-follow__content--socmed">
<a target="_blank" href="https://www.instagram.com/ruangguru/"> <img src="https://cdn-web-2.ruangguru.com/landing-pages/assets/hs/1%20Homepage%20RG/Optimize%20V2/ic-ig.svg?convert=webp" loading="lazy" alt="Logo Instagram Footer"> </a>
<a target="_blank" href="https://www.facebook.com/ruanggurucom/"> <img src="https://cdn-web-2.ruangguru.com/landing-pages/assets/hs/1%20Homepage%20RG/Optimize%20V2/ic-fb.svg?convert=webp" loading="lazy" alt="Logo Facebook Footer"> </a>
<a target="_blank" href="https://twitter.com/ruangguru/"> <img src="https://cdn-web-2.ruangguru.com/landing-pages/assets/hs/1%20Homepage%20RG/Optimize%20V2/ic-twitter.svg?convert=webp" loading="lazy" alt="Logo Twitter Footer"> </a>
<a target="_blank" href="https://www.youtube.com/ruangguru"> <img src="https://cdn-web-2.ruangguru.com/landing-pages/assets/hs/1%20Homepage%20RG/Optimize%20V2/ic-youtube.svg?convert=webp" loading="lazy" alt="Logo Youtube Footer"> </a>
<a target="_blank" href="https://www.linkedin.com/company/ruangguru-com"><img src="https://cdn-web-2.ruangguru.com/landing-pages/assets/hs/1%20Homepage%20RG/Optimize%20V2/ic-linkedin.svg?convert=webp" loading="lazy" alt="Logo LinkedIn Footer"></a>
<a target="_blank" href="https://www.tiktok.com/@ruangguru"><img src="https://cdn-web-2.ruangguru.com/landing-pages/assets/hs/1%20Homepage%20RG/Optimize%20V2/tiktok-ic-white-40.svg?convert=webp" loading="lazy" alt="Logo TikTok Footer"></a>
</div>
</div>
</div>
</div>
</div>
<div class="footer__year">
<p class="font-base-footer font-white font-bold center">
© <script>
document.write(new Date().getFullYear());
</script> Ruangguru. All Rights Reserved PT. Ruang Raya Indonesia
</p>
</div>
</div>
</div>
<div class="bantuan-promo normalize-css" id="scrollBantuan">
<a href="https://cta.ruangguru.com/tanya-cs-bantuan-rg" target="_blank">
<img id="buttonCS" src="https://cdn-web-2.ruangguru.com/landing-pages/assets/d70d3d63-3c1f-418f-a4cc-7af2c9640eec.png?convert=webp" alt="Icon Tanya Customer Service Ruangguru" loading="lazy" />
</a>
</div>
<script src="https://cdnjs.cloudflare.com/ajax/libs/moment.js/2.24.0/moment.min.js"></script>
<script>
let isScrolling;
window.addEventListener('scroll', function ( event ) {
window.clearTimeout(isScrolling);
document.getElementById('scrollBantuan').classList.add('hidden');
isScrolling = setTimeout(function() {
document.getElementById('scrollBantuan').classList.remove('hidden');
}, 100);
}, false);
const loadImageBasedOnTime = (imageContainerId) => {
let imageContainer = document.getElementById(imageContainerId);
let currentHour = moment().format("H");
if (currentHour >= 7 && currentHour < 22) {
imageContainer.src = 'https://cdn-web-2.ruangguru.com/landing-pages/assets/d70d3d63-3c1f-418f-a4cc-7af2c9640eec.png?convert=webp';
} else {
imageContainer.src = 'https://cdn-web-2.ruangguru.com/landing-pages/assets/a9fcf873-eaae-4589-a77f-42545b5e108b.png?convert=webp';
}
let now = moment();
let nextHour = moment().add(1, 'hours').startOf('hour');
let millisecondsToNextHour = nextHour.diff(now);
setTimeout(() => loadImageBasedOnTime(imageContainerId), millisecondsToNextHour);
};
loadImageBasedOnTime("buttonCS");
</script>
<style>
.bantuan {
position: fixed;
bottom: 10rem;
right: 1rem;
z-index: 999;
display: flex;
align-items: flex-end;
justify-content: flex-end;
cursor: pointer;
transition: all 0.6s ease;
}
.bantuan-promo {
position: fixed;
bottom: 2rem;
right: 1.25rem;
z-index: 999;
display: flex;
align-items: flex-end;
justify-content: flex-end;
cursor: pointer;
transition: right .7s ease-in-out;
}
.bantuan-promo.hidden {
right: -15rem;
}
@media (min-width: 768px) {
.bantuan img,
.bantuan-promo img {
width: auto;
transition: all 0.4s ease;
}
.bantuan img {
width: 140px;
}
.bantuan-promo img {
height: 52px;
}
}
@media (max-width: 767px) {
.bantuan {
bottom: 7.5rem;
right: 1rem;
align-items: center;
}
.bantuan-promo {
bottom: 1.2rem;
right: 0.75rem;
align-items: center;
}
.bantuan img,
.bantuan-promo img {
width: auto;
}
.bantuan img {
width: 96px;
}
.bantuan-promo img {
height: 48px;
}
dotlottie-player.floating-lottie {
width: 80px !important;
height: 80px !important;
}
}
.footer__year {
padding-top: 5rem;
}
.ic-new__img {
margin: auto 0;
display: flex;
}
.ic-new__img img {
width: fit-content;
}
.font-base-footer {
font-family: Inter, 'sans-serif';
font-weight: 400;
font-size: 14px !important;
font-style: normal;
letter-spacing: 0;
color: #0a2540;
margin-bottom: 0;
}
.font-bold {
font-weight: 700;
}
.font-white {
color: #fff !important;
}
.font-semi-bold {
font-weight: 600;
}
.center {
text-align: center;
}
.footer {
background: #0a2540 !important;
overflow: hidden;
}
.contact__container {
display: grid;
grid-template-columns: 2fr 11fr;
gap: 0.625rem;
word-break: break-all;
}
.contact__container--text {
margin: auto 0;
}
.group-contact {
display: grid;
row-gap: 0.5rem;
}
.sec-follow__content--socmed {
display: inline-flex;
}
.sec-follow__content--socmed a {
margin: 0.25rem;
}
.ic-new {
display: inline-flex;
width: max-content;
gap: 0.25rem;
}
@media (min-width: 1025px) {
.sec-address__detail{
margin: 1rem 0 2rem;
padding-right: 2rem;
}
.sec-follow {
margin-top: -10rem;
}
.title {
font-size: 48px;
line-height: 64px;
}
.subtitle {
font-size: 32px;
line-height: 48px;
text-align: center;
}
.desc-hero {
font-size: 24px;
line-height: 36px;
margin-top: 20px;
}
.desc {
font-size: 16px;
line-height: 24px;
}
.footer {
padding: 5rem 0 1.5rem;
}
.footer__title {
font-size: 1rem;
padding-bottom: 1rem;
min-height: 1.25rem;
}
.footer__title--hq{
font-size: 1rem;
}
.footer__content--top {
display: grid;
grid-template-columns: 3fr 9fr;
}
.sec-menu {
display: grid;
grid-template-columns: 1fr 1fr 1fr 1fr;
}
.sec-app__content {
display: grid;
gap: 0.75rem;
}
.footer__content--bottom {
display: grid;
grid-template-columns: 9.75fr 2.25fr;
}
}
@media (max-width: 1024px) {
.sec-address__detail{
margin: 1rem 0 2rem;
}
.sec-app {
margin-bottom: 2.625rem;
text-align: center;
}
.title {
font-size: 24px;
line-height: 36px;
}
.subtitle {
font-size: 20px;
line-height: 30px;
text-align: center;
}
.desc-hero {
font-size: 16px;
line-height: 24px;
margin-top: 1rem;
}
.desc {
font-size: 14px;
line-height: 27px;
}
.footer {
padding: 2rem 0;
}
.sec-app__content {
display: grid;
grid-template-columns: 1fr 1fr 1fr;
gap: .5rem;
margin-top: 1rem;
}
.sec-menu {
display: grid;
grid-template-columns: 1fr 1fr;
grid-template-rows: 1fr 1fr;
}
.sec-follow {
text-align: center;
}
.footer__title {
padding-bottom: 1.25rem;
}
}
ul.no-space {
padding: 0;
}
ul.no-space li {
margin-bottom: 0.25rem;
}
.contact__container--text a,
ul.no-space a {
text-decoration: none;
}
.contact__container--text a:hover,
ul.no-space a:hover {
color: #2eb5c0 !important;
}
div.sec-address__logo img,
div.ic-new__img img {
display: inline-block;
}
</style>
<!-- Google Tag Manager (noscript) -->
<noscript><iframe src="https://www.googletagmanager.com/ns.html?id=GTM-PVNLZFT" height="0" width="0" style="display:none;visibility:hidden"></iframe></noscript>
<!-- End Google Tag Manager (noscript) -->
<script src="https://unpkg.com/analytics@0.8.1/dist/analytics.min.js"></script>
<script
type="text/javascript"
src="https://unpkg.com/analytics-plugin-trackable/dist/analytics-plugin-trackable.min.js"
></script>
<script type="text/javascript" defer>
/* Initialize analytics */
var Analytics = _analytics.init({
app: "bantuan",
debug: false,
plugins: [analyticsTrackable()],
});
Analytics.page();
</script>
</body>
</html>