Cara pendaftaran akun Ruangguru
Saya tidak bisa daftar akun
Verifikasi nomor whatsapp
Rekomendasi produk belajar
Cara pembelian paket belajar Ruangguru
Cara cek daftar pembelian
Pembatalan pesanan
Cek paket aktif
Tidak dapat melakukan pembayaran
Status Paket dibatalkan setelah pembayaran
Pengembalian dana
Pengaduan konsumen
Saya ingin melakukan pembayaran, tapi status paket sudah gagal atau dibatalkan
Setelah melakukan pemesanan, status yang tertera di riwayat pembelian adalah Menunggu Pembayaran. Status akan otomatis berubah menjadi Gagal jika tidak dibayarkan dalam 1x24 jam. Abaikan pesanan tersebut dan silakan lakukan pemesanan ulang, kemudian bayarkan sesuai dengan batas waktu yang ditentukan.
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} else {
panelLink.classList.remove('clicked');
}
});
}
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<div class="sec-address__logo">
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<p class="font-base-footer font-white font-bold footer__title--hq">
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</div>
<div class="sec-menu__lainnya">
<p class="font-base-footer font-white font-bold footer__title">Produk Lainnya</p>
<ul type="none" class="no-space">
<li><a class="font-base-footer font-white" href="https://www.brainacademy.id/" target="_blank">Brain Academy</a></li>
<li><a class="font-base-footer font-white" href="https://www.english-academy.id/" target="_blank">English Academy</a></li>
<li><a class="font-base-footer font-white" href="https://skillacademy.com/" target="_blank">Skill Academy</a></li>
<li><a class="font-base-footer font-white" href="https://www.ruangkerja.id/" target="_blank">Ruangkerja</a></li>
<li><a class="font-base-footer font-white" href="https://www.schoters.com/id/" target="_blank">Schoters</a></li>
<li><a class="font-base-footer font-white" href="https://www.kalananti.id/" target="_blank">Kalananti</a></li>
</ul>
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<p class="font-base-footer font-white font-bold footer__title">Bantuan & Panduan</p>
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<li><a class="font-base-footer font-white" href="https://ticketing.ruangguru.com/help?request_type_id=459" target="_blank">Vulnerability Report</a></li>
<li><a class="font-base-footer font-white" href="https://www.ruangguru.com/bantuan#layanan">Layanan Pengaduan</a></li>
<li><a class="font-base-footer font-white" href="https://www.ruangguru.com/terms-conditions">Syarat & Ketentuan</a></li>
<li><a class="font-base-footer font-white" href="https://www.ruangguru.com/privacy-policy">Kebijakan Privasi</a></li>
<li><a class="font-base-footer font-white" href="https://www.ruangguru.com/about-us">Tentang Kami</a></li>
<li><a class="font-base-footer font-white" href="https://www.ruangguru.com/contact-us">Kontak Kami</a></li>
<li><a class="font-base-footer font-white" href="https://www.ruangguru.com/press">Press Kit</a></li>
<li><a class="font-base-footer font-white" href="https://www.ruangguru.com/bantuan">Bantuan</a></li>
<li><a class="font-base-footer font-white" href="https://career.ruangguru.com/">Karier</a></li>
</ul>
</div>
<div class="sec-menu__contact">
<p class="font-base-footer font-white font-bold footer__title">Hubungi Kami</p>
<div class="group-contact">
<div class="contact__container">
<div class="contact__container--img"><img src="https://cdn-web-2.ruangguru.com/landing-pages/assets/hs/1%20Homepage%20RG/Optimize%20V2/ic-mail.svg" loading="lazy" alt="Logo Email Footer"></div>
<div class="contact__container--text"><a class="font-base-footer font-white" href="mailto:info@ruangguru.com">info@ruangguru.com</a></div>
</div>
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<div class="contact__container--img"><img src="https://cdn-web-2.ruangguru.com/landing-pages/assets/hs/1%20Homepage%20RG/Optimize%20V2/ic-phone.svg" loading="lazy" alt="Logo Phone Footer"></div>
<div class="contact__container--text"><a class="font-base-footer font-white" href="tel:02130930000">02130930000</a></div>
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</div>
<div class="footer__content--bottom">
<div></div>
<div class="sec-follow">
<p class="font-base-footer font-white font-bold footer__title">Ikuti Kami</p>
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<div class="sec-follow__content--socmed">
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<a target="_blank" href="https://www.youtube.com/ruangguru"> <img src="https://cdn-web-2.ruangguru.com/landing-pages/assets/hs/1%20Homepage%20RG/Optimize%20V2/ic-youtube.svg?convert=webp" loading="lazy" alt="Logo Youtube Footer"> </a>
<a target="_blank" href="https://www.linkedin.com/company/ruangguru-com"><img src="https://cdn-web-2.ruangguru.com/landing-pages/assets/hs/1%20Homepage%20RG/Optimize%20V2/ic-linkedin.svg?convert=webp" loading="lazy" alt="Logo LinkedIn Footer"></a>
<a target="_blank" href="https://www.tiktok.com/@ruangguru"><img src="https://cdn-web-2.ruangguru.com/landing-pages/assets/hs/1%20Homepage%20RG/Optimize%20V2/tiktok-ic-white-40.svg?convert=webp" loading="lazy" alt="Logo TikTok Footer"></a>
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</div>
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</div>
<div class="footer__year">
<p class="font-base-footer font-white font-bold center">
© <script>
document.write(new Date().getFullYear());
</script> Ruangguru. All Rights Reserved PT. Ruang Raya Indonesia
</p>
</div>
</div>
</div>
<div class="bantuan-promo normalize-css" id="scrollBantuan">
<a href="https://cta.ruangguru.com/tanya-cs-bantuan-rg" target="_blank">
<img id="buttonCS" src="https://cdn-web-2.ruangguru.com/landing-pages/assets/d70d3d63-3c1f-418f-a4cc-7af2c9640eec.png?convert=webp" alt="Icon Tanya Customer Service Ruangguru" loading="lazy" />
</a>
</div>
<script src="https://cdnjs.cloudflare.com/ajax/libs/moment.js/2.24.0/moment.min.js"></script>
<script>
let isScrolling;
window.addEventListener('scroll', function ( event ) {
window.clearTimeout(isScrolling);
document.getElementById('scrollBantuan').classList.add('hidden');
isScrolling = setTimeout(function() {
document.getElementById('scrollBantuan').classList.remove('hidden');
}, 100);
}, false);
const loadImageBasedOnTime = (imageContainerId) => {
let imageContainer = document.getElementById(imageContainerId);
let currentHour = moment().format("H");
if (currentHour >= 7 && currentHour < 22) {
imageContainer.src = 'https://cdn-web-2.ruangguru.com/landing-pages/assets/d70d3d63-3c1f-418f-a4cc-7af2c9640eec.png?convert=webp';
} else {
imageContainer.src = 'https://cdn-web-2.ruangguru.com/landing-pages/assets/a9fcf873-eaae-4589-a77f-42545b5e108b.png?convert=webp';
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let now = moment();
let nextHour = moment().add(1, 'hours').startOf('hour');
let millisecondsToNextHour = nextHour.diff(now);
setTimeout(() => loadImageBasedOnTime(imageContainerId), millisecondsToNextHour);
};
loadImageBasedOnTime("buttonCS");
</script>
<style>
.bantuan {
position: fixed;
bottom: 10rem;
right: 1rem;
z-index: 999;
display: flex;
align-items: flex-end;
justify-content: flex-end;
cursor: pointer;
transition: all 0.6s ease;
}
.bantuan-promo {
position: fixed;
bottom: 2rem;
right: 1.25rem;
z-index: 999;
display: flex;
align-items: flex-end;
justify-content: flex-end;
cursor: pointer;
transition: right .7s ease-in-out;
}
.bantuan-promo.hidden {
right: -15rem;
}
@media (min-width: 768px) {
.bantuan img,
.bantuan-promo img {
width: auto;
transition: all 0.4s ease;
}
.bantuan img {
width: 140px;
}
.bantuan-promo img {
height: 52px;
}
}
@media (max-width: 767px) {
.bantuan {
bottom: 7.5rem;
right: 1rem;
align-items: center;
}
.bantuan-promo {
bottom: 1.2rem;
right: 0.75rem;
align-items: center;
}
.bantuan img,
.bantuan-promo img {
width: auto;
}
.bantuan img {
width: 96px;
}
.bantuan-promo img {
height: 48px;
}
dotlottie-player.floating-lottie {
width: 80px !important;
height: 80px !important;
}
}
.footer__year {
padding-top: 5rem;
}
.ic-new__img {
margin: auto 0;
display: flex;
}
.ic-new__img img {
width: fit-content;
}
.font-base-footer {
font-family: Inter, 'sans-serif';
font-weight: 400;
font-size: 14px !important;
font-style: normal;
letter-spacing: 0;
color: #0a2540;
margin-bottom: 0;
}
.font-bold {
font-weight: 700;
}
.font-white {
color: #fff !important;
}
.font-semi-bold {
font-weight: 600;
}
.center {
text-align: center;
}
.footer {
background: #0a2540 !important;
overflow: hidden;
}
.contact__container {
display: grid;
grid-template-columns: 2fr 11fr;
gap: 0.625rem;
word-break: break-all;
}
.contact__container--text {
margin: auto 0;
}
.group-contact {
display: grid;
row-gap: 0.5rem;
}
.sec-follow__content--socmed {
display: inline-flex;
}
.sec-follow__content--socmed a {
margin: 0.25rem;
}
.ic-new {
display: inline-flex;
width: max-content;
gap: 0.25rem;
}
@media (min-width: 1025px) {
.sec-address__detail{
margin: 1rem 0 2rem;
padding-right: 2rem;
}
.sec-follow {
margin-top: -10rem;
}
.title {
font-size: 48px;
line-height: 64px;
}
.subtitle {
font-size: 32px;
line-height: 48px;
text-align: center;
}
.desc-hero {
font-size: 24px;
line-height: 36px;
margin-top: 20px;
}
.desc {
font-size: 16px;
line-height: 24px;
}
.footer {
padding: 5rem 0 1.5rem;
}
.footer__title {
font-size: 1rem;
padding-bottom: 1rem;
min-height: 1.25rem;
}
.footer__title--hq{
font-size: 1rem;
}
.footer__content--top {
display: grid;
grid-template-columns: 3fr 9fr;
}
.sec-menu {
display: grid;
grid-template-columns: 1fr 1fr 1fr 1fr;
}
.sec-app__content {
display: grid;
gap: 0.75rem;
}
.footer__content--bottom {
display: grid;
grid-template-columns: 9.75fr 2.25fr;
}
}
@media (max-width: 1024px) {
.sec-address__detail{
margin: 1rem 0 2rem;
}
.sec-app {
margin-bottom: 2.625rem;
text-align: center;
}
.title {
font-size: 24px;
line-height: 36px;
}
.subtitle {
font-size: 20px;
line-height: 30px;
text-align: center;
}
.desc-hero {
font-size: 16px;
line-height: 24px;
margin-top: 1rem;
}
.desc {
font-size: 14px;
line-height: 27px;
}
.footer {
padding: 2rem 0;
}
.sec-app__content {
display: grid;
grid-template-columns: 1fr 1fr 1fr;
gap: .5rem;
margin-top: 1rem;
}
.sec-menu {
display: grid;
grid-template-columns: 1fr 1fr;
grid-template-rows: 1fr 1fr;
}
.sec-follow {
text-align: center;
}
.footer__title {
padding-bottom: 1.25rem;
}
}
ul.no-space {
padding: 0;
}
ul.no-space li {
margin-bottom: 0.25rem;
}
.contact__container--text a,
ul.no-space a {
text-decoration: none;
}
.contact__container--text a:hover,
ul.no-space a:hover {
color: #2eb5c0 !important;
}
div.sec-address__logo img,
div.ic-new__img img {
display: inline-block;
}
</style>
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<noscript><iframe src="https://www.googletagmanager.com/ns.html?id=GTM-PVNLZFT" height="0" width="0" style="display:none;visibility:hidden"></iframe></noscript>
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<script src="https://unpkg.com/analytics@0.8.1/dist/analytics.min.js"></script>
<script
type="text/javascript"
src="https://unpkg.com/analytics-plugin-trackable/dist/analytics-plugin-trackable.min.js"
></script>
<script type="text/javascript" defer>
/* Initialize analytics */
var Analytics = _analytics.init({
app: "bantuan",
debug: false,
plugins: [analyticsTrackable()],
});
Analytics.page();
</script>
</body>
</html>