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Original
2026-01-01
Modified
2026-03-10
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<p>Klaviyo Service</p>
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<h2><strong>A reimagined service experience</strong></h2>
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<p>Drive more revenue with seamless, personalised marketing and service that turns every interaction into an opportunity-whether your customers are chatting with an AI agent or getting live support.</p>
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<h3>All-in-one Customer Hub</h3>
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<h3>All-in-one Customer Hub</h3>
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<p>Give every customer a personalised on-site destination for managing orders, getting support, and discovering products they’ll love.</p>
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<p>Give every customer a personalised on-site destination for managing orders, getting support, and discovering products they’ll love.</p>
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<h3>AI-powered K:AI Customer Agent</h3>
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<h3>AI-powered K:AI Customer Agent</h3>
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<p>Help shoppers find exactly what they’re looking for with a personal AI assistant that recommends products and answers questions 24/7.</p>
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<p>Help shoppers find exactly what they’re looking for with a personal AI assistant that recommends products and answers questions 24/7.</p>
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<h3>Real-time support from Klaviyo Helpdesk</h3>
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<h3>Real-time support from Klaviyo Helpdesk</h3>
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<p>Empower service teams with one AI-powered workspace that fuels faster resolutions and deeper personalisation at scale.
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<p>Empower service teams with one AI-powered workspace that fuels faster resolutions and deeper personalisation at scale.
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<h3>Seamless marketing and service</h3>
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<h3>Seamless marketing and service</h3>
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<p>Drive lasting loyalty with a shared view of every customer across marketing and service.</p>
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<p>Drive lasting loyalty with a shared view of every customer across marketing and service.</p>
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<p>CUSTOMER HUB</p>
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<h2>Everything customers need,
finally in one place</h2>
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<p>Customer Hub gives your customers a personalised shopping and service experience that’s built to drive more revenue. Tailored product recommendations, self-service tools, and rich customer data help you keep shoppers clicking, buying, and coming back.</p>
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<ul><li>Boost sales with personalised product recommendations, wish lists, and favourites that trigger automatic reminders.</li>
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<li>Empower customers with self-service tools for tracking orders and managing subscriptions, and offer AI support with our Customer Agent add-on.</li>
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<li>Track each shopper’s activity in Customer Hub, and use all that data to fuel smarter sales, campaigns, and segmentation.</li>
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<li>Serve up spot-on content that drives action for key audiences: VIPs, churn-risk shoppers, first-time buyers, and more.</li>
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<li>Integrate with the platforms you love to fuel loyalty, subscriptions, returns, shipping, support, and more.</li>
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</ul><p>K:AI Customer agent</p>
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<h2>Deliver instant answers with an AI-powered customer assistant</h2>
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<p>Shoppers abandon purchases every day because they can’t find answers to questions like “Does this come in my size?” and “How fast will it ship?”</p>
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<p>With Customer Agent, you can give every shopper a personalised AI assistant that delivers the answers and drives more conversions, all while collecting customer data that fuels even smarter marketing.</p>
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<ul><li>Recover abandoned carts and resolve common issues with real-time 24/7 assistance.</li>
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<li>Scale personalisation with ease by automatically delivering timely offers and tailored recommendations.</li>
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<li>Spark more engagement with open-ended prompts that invite conversation and set up sales opportunities.</li>
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<li>Power welcome flows, last-minute promotions, post-purchase support, and more with instant replies.</li>
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<li>Seamlessly refer conversations to live agents-complete with all the context-when more support is needed.</li>
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</ul><p>Klaviyo Helpdesk</p>
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<h2>Boost resolutions and revenue with Klaviyo Helpdesk</h2>
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<p>When you’re growing with Klaviyo Helpdesk, support doesn’t just solve problems. It helps build loyalty, drive sales, and turn more conversations into serious growth opportunities, all with a 360-degree view of every customer.</p>
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<ul><li>Keep every conversation-web chat, SMS, email, WhatsApp, and social-in one place that reflects the full customer story.</li>
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<li>Give your team the context they need, right when they need it: order history, marketing activity, past messages, and more.</li>
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<li>Tag and route tickets instantly with AI, using topic, order history, and profile data like VIP status to speed resolution.</li>
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<li>Use service insights to pause campaigns at the right moment and trigger win-back flows when satisfaction dips.</li>
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</ul><p>Data-driven results</p>
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<h2>Power impressive results with real-time customer data</h2>
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<p>When marketing and service run on the Klaviyo Data Platform, both teams share a single view of every customer-so everyone has access to past and current orders, exclusive offers, support tickets, shopping activity, and more.</p>
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<ul><li>Improve engagement with win-back campaigns and exclusive offers for shoppers who’ve reported issues.</li>
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<li>Tailor support based on audience segment-for example, route VIPs to live agents for white-glove service.</li>
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<li>Equip service teams with the info they need ahead of product drops, holidays, flash sales, and other spikes in support volume.</li>
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<li>Fuel hiccup-free experiences across returns, OMS, subscriptions, loyalty, and more by easily integrating with platforms you already use.</li>
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</ul><h3>Klaviyo Analytics</h3>
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<h3>Klaviyo Marketing</h3>
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<h3>Klaviyo Data Platform</h3>
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<h3>Turn customer service into a growth engine</h3>
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<p>Discover how leading B2C brands use Klaviyo to move beyond support tickets driving revenue, loyalty, and smarter experiences at every step.</p>
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<h3>Customer service that meets 2025 expectations</h3>
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<p>Discover 11 best practices to deliver the fast, personalised support today’s consumers expect.</p>
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<h3>8 customer service trends B2C brands should know</h3>
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<p>Stay ahead of rising customer expectations with Klaviyo’s guide to the latest trends transforming service into a revenue-driving, loyalty-building powerhouse.</p>
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<p>The Klaviyo<a>Customer Hub</a>beta is currently only available to brands on Shopify.</p>