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Original 2026-01-01

Modified 2026-03-10

1 Thanksgiving weekend isn’t exactly a holiday for everyone. It’s the time of year ecommerce marketers work hardest:<a>Black Friday/Cyber Monday, or BFCM</a>.

2 “It’s our professional Mount Everest,” says Megan Edwards, email marketing manager at<a>Tecovas</a>. “We know it’s going to be a sprint, but it always comes together.”

3 Online stores see a huge revenue spike over the long weekend-in 2022, online shoppers spent $11.3B on Cyber Monday alone, according to<a>Adobe Analytics</a>-and in 2022, Tecovas was a BFCM winner.

4 The DTC Western outfitter, whose cowboy boots you may have spotted on actor<a>Jason Momoa</a>or country star<a>Thomas Rhett</a>, hit ambitious growth goals during the holiday weekend, with an assist from email revenue-<a>it jumped 30.5% YoY</a>.

5 Here’s what Edwards recommends doing behind the scenes-starting in the summer-to set yourself up for a record-setting BFCM.

6 <h2>1. Start prepping for Black Friday early-like, July</h2>

7 In 2022, Tecovas started planning for BFCM in September. In 2023, Edwards wants to kick off strategizing even earlier, in July or August.

8 Months before Black Friday, she plans to know:

9 <ul><li><a>Optimal campaign send times</a></li>

10 <li>Planned campaign cadence</li>

11 <li>Segmentation strategy</li>

12 <li>Quantity of creative deliverables needed</li>

13 </ul>With enough forethought, “we can let it ride during that Black Friday week and see the numbers roll in,” Edwards says.

14 Planning ahead improves quality, too, she finds.

15 “The sooner we can get things to creative, and the more rounds of edits that they go through-it’s just going to make the campaigns better,” Edwards says.

16 <blockquote>The sooner we can get things to creative, and the more rounds of edits that they go through-it’s just going to make the campaigns better.</blockquote>Megan EdwardsEmail marketing manager, Tecovas

17 <h2>2. Set revenue goals based on last year’s BFCM</h2>

18 BFCM is a long weekend completely unlike the rest of the year, so Edwards and her team set high-level revenue goals based on the prior BFCM’s revenue-especially when they’re running a similar promotion.

19 It matches the structure of most holiday retros. “That’s what we’re going to report on to leadership: what we did year over year,” Edwards says.

20 <h2>3. Plan creative based on more recent performance</h2>

21 When Edwards plans creative deliverables, she looks at recent history.

22 “What’s most top of mind for me is what we’ve seen over the past few months performing well for us in emails,” she explains-especially in terms of layouts and landing pages.

23 Culture and marketing best practices move too fast to repurpose year-old creative. “Some things we were speaking to last year just probably aren’t relevant anymore,” Edwards says.

24 <h2>4. Invest in an email platform with an intuitive editor</h2>

25 Email is one of Tecovas’s most creative-intensive channels. They need their campaigns to fit detailed specs in terms of copy, visuals, and CTA locations.

26 Sometimes, they need multiple versions so they can run A/B tests.

27 So how do they thrive with a lean creative team? One key factor: “the flexibility that I have in Klaviyo,” Edwards says.

28 The team is still figuring out the ideal workflow and templates for email creative production, Edwards notes, but she finds she can often tweak and restructure sends by herself in Klaviyo’s drag-and-drop builder, instead of relying on creative for every single edit.

29 It’s quick work, too. “I can’t complain about the time that takes,” she says.

30 Edwards and her team expect to lean heavily on Klaviyo’s ease of use to get the<a>BFCM 2023 email creative</a>out the door on time.

31 - Get The Resources You Need To Plan And Execute Your Best BFCM Yet

32 <h2>5. Send every day, but not to everyone</h2>

31 <h2>5. Send every day, but not to everyone</h2>

33 Tecovas only sent to their full marketable email list once during their 2022<a>holiday email promotion</a>-right at the beginning.

32 Tecovas only sent to their full marketable email list once during their 2022<a>holiday email promotion</a>-right at the beginning.

34 After that, they continued to send campaigns daily, but targeted people who had engaged with prior emails, and changed up their messaging.

33 After that, they continued to send campaigns daily, but targeted people who had engaged with prior emails, and changed up their messaging.

35 On Cyber Monday, Tecovas sent to a very specific segment: users who had opened or clicked on an email in the last 48 hours, but hadn’t purchased yet.

34 On Cyber Monday, Tecovas sent to a very specific segment: users who had opened or clicked on an email in the last 48 hours, but hadn’t purchased yet.

36 “Hitting them with that final-hours messaging when the promotion ended was pretty key,” Edwards says.

35 “Hitting them with that final-hours messaging when the promotion ended was pretty key,” Edwards says.

37 <blockquote>Hitting them with that final-hours messaging when the promotion ended was pretty key.</blockquote>Megan EdwardsEmail marketing manager, Tecovas

36 <blockquote>Hitting them with that final-hours messaging when the promotion ended was pretty key.</blockquote>Megan EdwardsEmail marketing manager, Tecovas

38 Constantly narrowing focus also made their emails less likely to feel annoying. People who ignored emails stopped getting them, which also may have helped reduce unsubscribes.

37 Constantly narrowing focus also made their emails less likely to feel annoying. People who ignored emails stopped getting them, which also may have helped reduce unsubscribes.

39 Though Tecovas ramped up their campaign frequency from BFCM 2021 to 2022, their unsubscribe rate dropped 22.5% YoY.

38 Though Tecovas ramped up their campaign frequency from BFCM 2021 to 2022, their unsubscribe rate dropped 22.5% YoY.

40 <h2>6. Max out your abandonment flow revenue</h2>

39 <h2>6. Max out your abandonment flow revenue</h2>

41 Edwards and her team watched effortless revenue roll in from Tecovas’s abandonment flows during BFCM 2022.

40 Edwards and her team watched effortless revenue roll in from Tecovas’s abandonment flows during BFCM 2022.

42 In the months leading up to Black Friday, Tecovas launched two new, upper-funnel abandonment flows:

41 In the months leading up to Black Friday, Tecovas launched two new, upper-funnel abandonment flows:

43 <ul><li>Site abandonment, for shoppers who landed on the site and bounced</li>

42 <ul><li>Site abandonment, for shoppers who landed on the site and bounced</li>

44 <li>Browse abandonment, for shoppers who clicked around the site but added nothing to their carts</li>

43 <li>Browse abandonment, for shoppers who clicked around the site but added nothing to their carts</li>

45 </ul>The team also A/B tested all 4 of their abandonment flows, including abandoned cart and abandoned check-out-comparing performance with and without dynamic content, with different CTA placements, and especially with different subject lines.

44 </ul>The team also A/B tested all 4 of their abandonment flows, including abandoned cart and abandoned check-out-comparing performance with and without dynamic content, with different CTA placements, and especially with different subject lines.

46 “Just knowing how crowded in boxes are during Black Friday Cyber Monday, it’s really important to grab the customer’s attention,” Edwards says.

45 “Just knowing how crowded in boxes are during Black Friday Cyber Monday, it’s really important to grab the customer’s attention,” Edwards says.

47 <blockquote>Just knowing how crowded in boxes are during Black Friday Cyber Monday, it’s really important to grab the customer’s attention.</blockquote>Megan EdwardsEmail marketing manager, Tecovas

46 <blockquote>Just knowing how crowded in boxes are during Black Friday Cyber Monday, it’s really important to grab the customer’s attention.</blockquote>Megan EdwardsEmail marketing manager, Tecovas

48 When the holidays arrived, numbers from Tecovas’s optimized abandonment flows were “super impressive,” Edwards says-and helped drive their revenue from flows up 138.8% YoY.

47 When the holidays arrived, numbers from Tecovas’s optimized abandonment flows were “super impressive,” Edwards says-and helped drive their revenue from flows up 138.8% YoY.

49 <h2>7. Track down relevant competitive intelligence</h2>

48 <h2>7. Track down relevant competitive intelligence</h2>

50 Tecovas doesn’t just aim to beat the past year’s BFCM revenue-they want to stand out from their competition.

49 Tecovas doesn’t just aim to beat the past year’s BFCM revenue-they want to stand out from their competition.

51 So Edwards keeps an eye on<a>Klaviyo benchmarks</a>, a tool that shows median performance from Tecovas’s 100 most-similar competitors on Klaviyo. Edwards can see benchmark performance on<a>email marketing metrics</a>from click rate to revenue per recipient.

50 So Edwards keeps an eye on<a>Klaviyo benchmarks</a>, a tool that shows median performance from Tecovas’s 100 most-similar competitors on Klaviyo. Edwards can see benchmark performance on<a>email marketing metrics</a>from click rate to revenue per recipient.

52 In November 2022, Tecovas drove 2.43x median revenue per recipient on browse abandonment flows for their cohort, and an overall unsubscribe rate 63% below median.

51 In November 2022, Tecovas drove 2.43x median revenue per recipient on browse abandonment flows for their cohort, and an overall unsubscribe rate 63% below median.

53 “It’s something I’m constantly being asked for from leadership: ‘How are we doing compared to the retail environment?’” Edwards says. “It’s just a helpful comparison to have.”

52 “It’s something I’m constantly being asked for from leadership: ‘How are we doing compared to the retail environment?’” Edwards says. “It’s just a helpful comparison to have.”

54 <blockquote>It’s something I’m constantly being asked for from leadership: ‘How are we doing compared to the retail environment?’</blockquote>Megan EdwardsEmail marketing manager, Tecovas

53 <blockquote>It’s something I’m constantly being asked for from leadership: ‘How are we doing compared to the retail environment?’</blockquote>Megan EdwardsEmail marketing manager, Tecovas

55 <h2>8. Dream even bigger for next year</h2>

54 <h2>8. Dream even bigger for next year</h2>

56 After a successful BFCM, Edwards celebrates-and starts imagining an even more sophisticated email<a>CRM strategy</a>for next year.

55 After a successful BFCM, Edwards celebrates-and starts imagining an even more sophisticated email<a>CRM strategy</a>for next year.

57 In 2022, her focus was on<a>email segmentation</a>. Next year, Edwards wants to ramp up usage of dynamic content in emails.

56 In 2022, her focus was on<a>email segmentation</a>. Next year, Edwards wants to ramp up usage of dynamic content in emails.

58 Tecovas already uses dynamic content in their abandonment flows, so customers can see the exact products they almost bought-but the brand could use dynamic content in campaigns, too.

57 Tecovas already uses dynamic content in their abandonment flows, so customers can see the exact products they almost bought-but the brand could use dynamic content in campaigns, too.

59 Edward envisions a promotional campaign that spotlights women’s boots to their audience most likely to be women, and men’s boots to the audience most likely to be men-forecasting gender based on purchase history and<a>predicted gender in Klaviyo</a>.

58 Edward envisions a promotional campaign that spotlights women’s boots to their audience most likely to be women, and men’s boots to the audience most likely to be men-forecasting gender based on purchase history and<a>predicted gender in Klaviyo</a>.

60 In 2023, Edwards sees Tecovas “really taking that next step of personalizing the content in emails.”

59 In 2023, Edwards sees Tecovas “really taking that next step of personalizing the content in emails.”

61 Grow your business on your own terms with Klaviyo

60 Grow your business on your own terms with Klaviyo

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