20 added
18 removed
Original
2026-01-01
Modified
2026-03-10
1
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<h3>AI Agent</h3>
1
+
<h3>Shopify Markets support</h3>
2
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<p>Answer questions, recommend products, and resolve issues with a 24/7 intelligent assistant built right into Customer Hub that drives sales while reducing support workload.</p>
2
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<p>No more juggling multiple product catalogs. Klaviyo automatically pulls in your localized Shopify Markets data-so customers always see the right language, currency, price, and product links.</p>
3
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<h3>Custom data objects</h3>
3
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<h3>Social Auto-replies (Instagram)</h3>
4
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<p>Unlock deeper personalization by defining your own customer data-like appointments, loyalty status, or any unique detail of your choice-inside customer profiles.</p>
4
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<p>Make your social following work harder. Turn Instagram engagement into email and SMS subscribers, all without adding tools or slowing down your workflow.</p>
5
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<h3>Segment-based personalization for content blocks</h3>
5
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<h3>Personalized send time</h3>
6
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<p>Tailor Customer Hub content (like win-back discounts and targeted offers) for specific segments, so every shopper sees the messages and offers that feel custom-built just for them.</p>
6
+
<p>Everyone shops on their own schedule, which means timing can make or break a campaign. Personalized send time takes the guesswork out by delivering each message right when customers are most likely to open, click, and buy. Just turn it on, set your sending window, and Klaviyo handles the rest.</p>
7
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<h3>Campaign planner</h3>
7
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<h3>Video for mobile channels</h3>
8
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<p>Tell Klaviyo your campaign goals and get a just-for-you plan built in seconds, mapping out content, timing, and channels for maximum conversion.</p>
8
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<p>Want to send video? Just upload it and go. Add clips to WhatsApp, MMS, RCS, or mobile push (coming soon), and Klaviyo takes care of everything behind the scenes so your messages feel more personal.</p>
9
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<h3>Inbox and dark mode testing</h3>
9
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<h3>Omnichannel campaign builder enhancements</h3>
10
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<p>Testing email content is now easier than ever. See how your messages look in different inboxes, on different devices, and in dark mode-before you hit ‘send.’</p>
10
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<p>Turn every campaign into a powerhouse. With exit conditions, precision targeting, channel affinity, and cross-channel reporting-all in one place-you can launch smarter, faster, and with more impact.</p>
11
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<h3>Go-to inbox buttons</h3>
11
+
<h3>State level quiet hours and frequency capping</h3>
12
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<p>Make double opt-in smoother than ever by guiding shoppers directly from the sign-up form to the confirmation email in their inbox.</p>
12
+
<p>Every state has its own SMS rules and now, Klaviyo manages them all for you. Messages are sent only during allowed hours, and daily limits are automatically enforced in states that require them. You get peace of mind and strong performance, all without extra setup.</p>
13
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<h3>In-app messaging</h3>
13
+
<h3>Segments from funnels</h3>
14
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<p>Drive more engagement and sales with timely, relevant in-app popups-powered smarter targeting with segments, delays, and delivery controls.</p>
14
+
<p>Funnels are great at telling you where customers drop off. This update makes it just as easy to do something about it. One click turns any funnel step into a segment you can use immediately-perfect for quick follow-ups or fixing moments in the journey.</p>
15
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<h3>Smart translations for email</h3>
15
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<h3>Recognize more shoppers via clicks</h3>
16
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<p>Translate email campaigns into 68 languages with one click. Klaviyo automatically sends each message in your customer’s preferred language.</p>
16
+
<p>Great personalization shouldn’t depend on whether or not someone is logged in. If Klaviyo has identified a visitor before, you can now customize their on-site experience instantly, while keeping sensitive details hidden. It’s a simple way to make your site feel more “for them” at scale.</p>
17
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<h3>International SMS expansion</h3>
17
+
<h3>Coupon retrieval (Customer Agent)</h3>
18
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<p>Engage with customers in more places. Two-way SMS conversations are now supported in Poland, Hungary, and Germany.</p>
18
+
<p>Instead of sending customers searching for a promo code, your Customer Agent can now give them one instantly. Coupon Retrieval pulls the right offer-personalized or not-and drops it straight into the chat, making checkout smoother and preventing unnecessary drop-offs.</p>
19
+
<h3>List and segment-triggered flows re-entry</h3>
20
+
<p>Flows are now smarter about how often someone can enter them. These new settings let you open the door for repeat entries when it makes sense-or tighten restrictions when it doesn’t. It’s a big quality-of-life upgrade for anyone running RFM or other behavior-based automations.</p>