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2026-01-01
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2026-03-10
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<p>Klaviyo B2C CRM brings together your marketing, service, and analytics in a single platform. Powered by the Klaviyo Data Platform and built-in AI, it’s faster and easier than ever to create personalized, lasting customer relationships.</p>
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<p>Klaviyo B2C CRM brings together your marketing, service, and analytics in a single platform. Powered by the Klaviyo Data Platform and built-in AI, it’s faster and easier than ever to create personalized, lasting customer relationships.</p>
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<p>Marketing</p>
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<p>Marketing</p>
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<p>Engage every customer in the moment with high-converting, cross-channel experiences powered by better data.</p>
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<p>Engage every customer in the moment with high-converting, cross-channel experiences powered by better data.</p>
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<p>Service</p>
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<p>Service</p>
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<p>Bring marketing and service together to grow revenue and loyalty.</p>
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<p>Bring marketing and service together to grow revenue and loyalty.</p>
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<p>Analytics</p>
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<p>Analytics</p>
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<p>Make smarter decisions, with insights and recommendations built right in.</p>
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<p>Make smarter decisions, with insights and recommendations built right in.</p>
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<p>Data platform</p>
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<p>Data platform</p>
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<p>Unify your customer data for instant insights and activations across channels.</p>
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<p>Unify your customer data for instant insights and activations across channels.</p>
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<h2>perfectly Formulated for each customer</h2>
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<h2>perfectly Formulated for each customer</h2>
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<p>Batch-and-blast? Never. Real-time data syncs mean every experience you deliver is highly personalized and relevant to your customers.</p>
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<p>Batch-and-blast? Never. Real-time data syncs mean every experience you deliver is highly personalized and relevant to your customers.</p>
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<p>Show customers their new favorite product in their preferred channel-email, SMS, or mobile push-at the right time.</p>
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<p>Show customers their new favorite product in their preferred channel-email, SMS, or mobile push-at the right time.</p>
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<p>Personalize cross-sell messages with AI-powered product recommendations based on past purchases.</p>
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<p>Personalize cross-sell messages with AI-powered product recommendations based on past purchases.</p>
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<p><a>Explore Klaviyo Marketing</a></p>
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<p><a>Explore Klaviyo Marketing</a></p>
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<blockquote><p>With reviews, SMS, and email together, we have omnichannel marketing. It helps us understand our data and drive better experiences.</p>
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<blockquote><p>With reviews, SMS, and email together, we have omnichannel marketing. It helps us understand our data and drive better experiences.</p>
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Don Smolik, Director of Lifecycle Marketing</blockquote><h2>Mood-boosting support</h2>
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Don Smolik, Director of Lifecycle Marketing</blockquote><h2>Mood-boosting support</h2>
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<p>Powered by rich data, Customer Hub personalizes every touchpoint. Shoppers can track orders, initiate returns, explore tailored product recommendations, and get help-all in one place.</p>
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<p>Powered by rich data, Customer Hub personalizes every touchpoint. Shoppers can track orders, initiate returns, explore tailored product recommendations, and get help-all in one place.</p>
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<p>Self-serve support and pre-sales AI agents assist customers 24/7, giving you more time for big projects (or a yoga class).</p>
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<p>Self-serve support and pre-sales AI agents assist customers 24/7, giving you more time for big projects (or a yoga class).</p>
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<p>With a Unified Inbox for real-time web and SMS support, you have the full context to resolve issues faster-creating better experiences that keep customers coming back.</p>
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<p>With a Unified Inbox for real-time web and SMS support, you have the full context to resolve issues faster-creating better experiences that keep customers coming back.</p>
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<p><a>Explore Klaviyo Service</a></p>
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<p><a>Explore Klaviyo Service</a></p>
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<blockquote><p>We think of this as the future of shopping-a very curated 1:1 experience rather than traditional ecommerce.</p>
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<blockquote><p>We think of this as the future of shopping-a very curated 1:1 experience rather than traditional ecommerce.</p>
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Aman Avani, CEO & Co-founder</blockquote><h2>See more green with deeper insights</h2>
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Aman Avani, CEO & Co-founder</blockquote><h2>See more green with deeper insights</h2>
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<p>Use AI-powered A/B testing to learn whether customers prefer a BOGO promotion or free shipping.</p>
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<p>Use AI-powered A/B testing to learn whether customers prefer a BOGO promotion or free shipping.</p>
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<p>Compare audiences at scale, target top segments, and focus on areas of improvement with Marketing Analytics advanced features.</p>
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<p>Compare audiences at scale, target top segments, and focus on areas of improvement with Marketing Analytics advanced features.</p>
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<p>Learn when a customer is likely to buy again and time your marketing accordingly with predictive analytics.</p>
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<p>Learn when a customer is likely to buy again and time your marketing accordingly with predictive analytics.</p>
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<p><a>Explore Klaviyo Analytics</a></p>
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<p><a>Explore Klaviyo Analytics</a></p>
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<blockquote><p>If we didn't have the robustness of Klaviyo testing and segmentation reporting, we wouldn't know what's resonating with each customer.</p>
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<blockquote><p>If we didn't have the robustness of Klaviyo testing and segmentation reporting, we wouldn't know what's resonating with each customer.</p>
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David Baker, Chief Data Officer</blockquote><h2>Supercharged Customer profiles</h2>
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David Baker, Chief Data Officer</blockquote><h2>Supercharged Customer profiles</h2>
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<p>Make every marketing and service interaction personal with unified data on the Klaviyo Data Platform.</p>
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<p>Make every marketing and service interaction personal with unified data on the Klaviyo Data Platform.</p>
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<p>350+ pre-built integrations pull data in from across your tech stack for complete customer profiles.</p>
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<p>350+ pre-built integrations pull data in from across your tech stack for complete customer profiles.</p>
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<p>Cast a wider net with audience syncs that drive conversion across Instagram, TikTok, Google, Facebook, and more.</p>
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<p>Cast a wider net with audience syncs that drive conversion across Instagram, TikTok, Google, Facebook, and more.</p>
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<p><a>Explore Klaviyo Data Platform</a></p>
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<p><a>Explore Klaviyo Data Platform</a></p>
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<p>122%</p>
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<p>122%</p>
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<h2>Increased on-site conversion rates with Klaviyo Data Platform</h2>
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<h2>Increased on-site conversion rates with Klaviyo Data Platform</h2>
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<h2>Know your customers.Grow your business.</h2>
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<h2>Know your customers.Grow your business.</h2>
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<p>Take the quiz to learn how your brand could drive more revenue with the B2C CRM.</p>
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<p>Take the quiz to learn how your brand could drive more revenue with the B2C CRM.</p>
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<p><a>Take the quiz</a></p>
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<p><a>Take the quiz</a></p>