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Original
2026-01-01
Modified
2026-03-10
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<p>While product reviews themselves are critical for building trust and driving sales, so are your responses to them.<a>89%</a>of consumers read businesses’ responses to reviews. And, replying to reviews quickly is equally important - it can help reduce customer churn by<a>15%</a>. Plus, businesses that respond to customer reviews are viewed as<a>1.7x</a>more trustworthy.</p>
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<p>While product reviews themselves are critical for building trust and driving sales, so are your responses to them.<a>89%</a>of consumers read businesses’ responses to reviews. And, replying to reviews quickly is equally important - it can help reduce customer churn by<a>15%</a>. Plus, businesses that respond to customer reviews are viewed as<a>1.7x</a>more trustworthy.</p>
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<p>We’re thrilled to announce that you can now use AI to create personalised review replies with the click of a button. When any new review comes in, Klaviyo’s AI will automatically generate a series of replies - saving you time and helping you respond to customers faster.</p>
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<p>We’re thrilled to announce that you can now use AI to create personalised review replies with the click of a button. When any new review comes in, Klaviyo’s AI will automatically generate a series of replies - saving you time and helping you respond to customers faster.</p>
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<h2>Save time replying to reviewers with AI</h2>
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<h2>Save time replying to reviewers with AI</h2>
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<p>To get started with AI review replies, head to the Reviews tab. Here, you’ll see your<em>Pending Activity</em>- this includes all reviews that require moderation or a response. When you’re ready to respond to a particular review, click the<strong>Draft reply with AI</strong>button. We use context from the customer’s review and their specific feedback to craft an appropriate, personalised response. In a few seconds, Klaviyo will give you a series of replies to choose from.</p>
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<p>To get started with AI review replies, head to the Reviews tab. Here, you’ll see your<em>Pending Activity</em>- this includes all reviews that require moderation or a response. When you’re ready to respond to a particular review, click the<strong>Draft reply with AI</strong>button. We use context from the customer’s review and their specific feedback to craft an appropriate, personalised response. In a few seconds, Klaviyo will give you a series of replies to choose from.</p>
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<p>Note: No response is published without your consent. You retain full control over what is shared with customers - you can edit or replace the AI-generated response to align with your brand voice.</p>
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<p>Note: No response is published without your consent. You retain full control over what is shared with customers - you can edit or replace the AI-generated response to align with your brand voice.</p>
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<h2>Learn more</h2>
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<h2>Learn more</h2>
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<p>We’re excited to bring more AI features to the Klaviyo platform that help you save time and collect more quality reviews. Below, check out some additional resources for Klaviyo reviews.</p>
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<p>We’re excited to bring more AI features to the Klaviyo platform that help you save time and collect more quality reviews. Below, check out some additional resources for Klaviyo reviews.</p>
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<ul><li><a>Getting started with Klaviyo reviews</a></li>
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<ul><li><a>Getting started with Klaviyo reviews</a></li>
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<li><a>How to respond to customer reviews</a></li>
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<li><a>How to respond to customer reviews</a></li>
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<li><a>How to moderate Klaviyo reviews</a></li>
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<li><a>How to moderate Klaviyo reviews</a></li>
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