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Visit our <a href="/privacy-policy/">privacy policy</a> to learn more about how we process your data and your rights as a data subject.</div></div><form class="mktoForm" data-formId="3876" data-formInstance="sub-popup"></form></div><div class="lc-subscription-ty-block lc-subscription-inner"><h4 class="lc-subscription-title text-center">Thanks for<br> signing up!</h4></div></div></div></div><div id="top-nav-backdrop"></div><div id="et-main-area"><div id="main-content"><div class="container"><div id="content-area" class="clearfix"><article id="post-180739" class="post-180739 use-case type-use-case status-publish format-standard hentry case-theme-qsr-recommendations case-industry-quick-service-restaurants case-channel-kiosks-and-digital-boards case-channel-mobile-app case-channel-mobile-web case-efforts-low case-experience-recommendations case-tags-checkout-optimization case-tags-product-recommendation-strategies no-related-templates"><div class="title-section"><div class="title-tagline"> <a class="use-cases_link desktop" href="https://www.dynamicyield.com/personalization-examples/">Personalization Examples</a> <a class="use-cases_link mobile" href="https://www.dynamicyield.com/personalization-examples/">Personalization Examples</a> <i class="fa fa-angle-right" aria-hidden="true"></i> <a class="case_theme_link qsr-recommendations" href="https://www.dynamicyield.com/examples/theme/qsr-recommendations/ ">QSR Recommendations</a></div><div class="title-wrapper"><h1 class="main_title">Use location to personalize the drive-thru and kiosk experience for anonymous customers</h1></div></div><div class="entry-content"><div class="use_case_sidebar"><div class="tag_list"><div class="tag_item case_industry"><h4>Industry</h4> <a href="https://www.dynamicyield.com/examples/industry/quick-service-restaurants/ "><span class="underlined">Quick Service Restaurants</span></a></div><div class="tag_item case_channel"><h4>Channel</h4> <a href="https://www.dynamicyield.com/examples/channel/kiosks-and-digital-boards/ "><span class="underlined">Kiosks and Digital Boards</span></a>, <a href="https://www.dynamicyield.com/examples/channel/mobile-app/ "><span class="underlined">Mobile App</span></a>, <a href="https://www.dynamicyield.com/examples/channel/mobile-web/ "><span class="underlined">Mobile Web</span></a></div><div class="tag_item case_experience"><h4>Experience Type</h4> <a href="https://www.dynamicyield.com/examples/experience-type/recommendations/ "><span class="underlined">Recommendations</span></a></div><div class="tag_item case_efforts"><h4>Implementation Effort</h4> <a href="https://www.dynamicyield.com/examples/effort/low/ "><span class="underlined">Low</span></a></div><div class="tag_item case_tags"><h4>Tags</h4> <a href="https://www.dynamicyield.com/examples/tag/checkout-optimization/ "><span class="underlined">Checkout Optimization</span></a>, <a href="https://www.dynamicyield.com/examples/tag/product-recommendation-strategies/ "><span class="underlined">Product Recommendation Strategies</span></a></div><div class="tag_item case_nocookies"><h4>No dependency on cookies</h4> <span>For users who have opted out, this use case can also be deployed without any dependency on tracking or cookies.</span> <a href="/personalization-examples/#order=menu_order&gate=or&cookies=no"><span class="underlined">Explore other use cases →</span></a> <a href="/glossary/cookieless-personalization/"><span class="underlined">More on cookieless personalization →</span></a></div></div></div><div class="use_case_who_content"><div class="use_case_content"> <strong>Who: </strong><p><span data-sheets-value="{"1":2,"2":"Large International QSR"}" data-sheets-userformat="{"2":899,"3":{"1":0},"4":{"1":2,"2":16777215},"10":1,"11":4,"12":0}">Large International QSR</span></p></div></div><div class="use_case_strategy_content"><div class="use_case_content"> <strong>Strategy: </strong><p><span data-sheets-value="{"1":2,"2":"This large international QSR wanted to personalize the drive-thru and kiosk menu, even for anonymous customers. They achieved this by utilizing location to suggest products that corresponded to the time of day and the weather. For example, a store in California in the morning was able to showcase breakfast items for a hot day, such as iced coffee, yogurt parfaits, and frozen smoothies. At the same time, a store in Minnesota was able to showcase lunch items for a cold day, such as hot chocolate, soup, and hot sandwiches. "}" data-sheets-userformat="{"2":899,"3":{"1":0},"4":{"1":2,"2":16777215},"10":1,"11":4,"12":0}">This large international QSR wanted to personalize the drive-thru and kiosk menu, even for anonymous customers. They achieved this by utilizing location to suggest products that corresponded to the time of day and the weather. For example, a store in California in the morning was able to showcase breakfast items for a hot day, such as iced coffee, yogurt parfaits, and frozen smoothies. At the same time, a store in Minnesota was able to showcase lunch items for a cold day, such as hot chocolate, soup, and hot sandwiches. </span></p></div></div><div class="use_case_image"><div class="use_case_image_wrap ATF"> <img src="https://www.dynamicyield.com/wp-content/uploads/2022/08/drive-thru-and-kiosk-location-personalization-qsr.png" alt="Use location to personalize the drive-thru and kiosk experience for anonymous customers" width="700" height="566" class="desktop_image" loading="eager"> <img src="https://www.dynamicyield.com/wp-content/uploads/2022/08/drive-thru-and-kiosk-location-personalization-qsr-m.png" alt="Use location to personalize the drive-thru and kiosk experience for anonymous customers" width="270" height="228" class="mobile_image" loading="eager"></div></div><div class="use_case_hypothesis_content"><div class="use_case_content"> <strong>Hypothesis: </strong><p><span data-sheets-value="{"1":2,"2":"Location-based personalization allows restaurants to accurately meet customers' needs by filtering out non-relevant items. When a customer can quickly see recommendations that match an experience they are having -- such as a hot morning or a cold afternoon -- they are more likely to have a satisfactory experience, increasing the chances of repeat business and driving more revenue over time. "}" data-sheets-userformat="{"2":899,"3":{"1":0},"4":{"1":2,"2":16777215},"10":1,"11":4,"12":0}">Location-based personalization allows restaurants to accurately meet customers’ needs by filtering out non-relevant items. When a customer can quickly see recommendations that match an experience they are having — such as a hot morning or a cold afternoon — they are more likely to have a satisfactory experience, increasing the chances of repeat business and driving more revenue over time. </span></p></div></div></div></article></div></div></div><div class="related_use_cases_wrap"><div class="container"><h2>More from our Inspiration Library</h2><div class="use-cases-grid-posts"><div class="use_cases_item_wrap"><div class="use_cases_item qsr-recommendations"><div class="use_case_theme_link_logo"></div> <a class="use_case_theme_link" href="https://www.dynamicyield.com/examples/theme/qsr-recommendations/">QSR Recommendations</a> <a href="https://www.dynamicyield.com/use-case/recommendations-based-on-current-cart-qsr/" class="use_case_item_link"><h4>Leverage suggestive selling to recommend products that compliment a customer's current cart</h4></a> <a href="https://www.dynamicyield.com/use-case/recommendations-based-on-current-cart-qsr/" class="button-arrow animlink">VIEW NOW</a></div></div><div class="use_cases_item_wrap"><div class="use_cases_item qsr-recommendations"><div class="use_case_theme_link_logo"></div> <a class="use_case_theme_link" href="https://www.dynamicyield.com/examples/theme/qsr-recommendations/">QSR Recommendations</a> <a href="https://www.dynamicyield.com/use-case/increase-check-size-via-trending-now-qsr/" class="use_case_item_link"><h4>Use product recommendations to increase the average check size</h4></a> <a href="https://www.dynamicyield.com/use-case/increase-check-size-via-trending-now-qsr/" class="button-arrow animlink">VIEW NOW</a></div></div><div class="use_cases_item_wrap"><div class="use_cases_item qsr-recommendations"><div class="use_case_theme_link_logo"></div> <a class="use_case_theme_link" href="https://www.dynamicyield.com/examples/theme/qsr-recommendations/">QSR Recommendations</a> <a href="https://www.dynamicyield.com/use-case/menu-items-based-on-purchase-history-qsr/" class="use_case_item_link"><h4>Recommend menu items based on purchase history</h4></a> <a href="https://www.dynamicyield.com/use-case/menu-items-based-on-purchase-history-qsr/" class="button-arrow animlink">VIEW NOW</a></div></div></div><div class="all_use_cases_link_wrap"> <a href="https://www.dynamicyield.com/personalization-examples/" class="button-arrow animlink"> MORE PERSONALIZATION EXAMPLES</a></div></div></div><style type="text/css">@media only screen and (min-width: 768px) {
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mkt_tok: ls_mkto_tok
});
_form.vals({ mkt_tok: ls_mkto_tok });
}
// Fill in the UTM data from localStorage
var dy_utms = {
'utm_source': 'txt_source__c',
'utm_medium': 'txt_medium__c',
'utm_content': 'txt_content__c',
'utm_campaign': 'txt_campaign_name__c',
'utm_term': 'txt_term__c',
'gclid': ['GCLID__c', 'GCLID_c__c']
};
for(var i = 0; i < Object.keys(dy_utms).length; i++) {
var ls_key = Object.keys(dy_utms)[i],
ls_value = localStorage.getItem(ls_key),
form_key = dy_utms[ls_key],
form_field;
if(ls_value) {
if(ls_key === 'gclid') {
ls_value = JSON.parse(ls_value).value;
}
if(typeof(form_key) === 'string') {
form_field = form[0].querySelector('input[type="hidden"][name="' + form_key + '"]');
if(form_field) {
form_field.value = ls_value;
}
} else {
for(var j = 0; j < form_key.length; j++) {
form_field = form[0].querySelector('input[type="hidden"][name="' + form_key[j] + '"]');
if(form_field) {
form_field.value = ls_value;
}
}
}
}
}
// IP Address
fetch('https://www.cloudflare.com/cdn-cgi/trace').then(function(result) {
result.text().then(function(values) {
values.split("\n").map(function(item) {
var pair = item.split('=');
if(['ip'].includes(pair[0])) {
form[0].querySelector('input[type="hidden"][name="IP__c"]').value = pair[1];
}
});
});
});
// GA ID and Referrer
var dy_utms_cookie = {};
document.cookie.split(';').forEach(function(el) {
var splitCookie = el.split('=');
var key = splitCookie[0].trim();
var value = splitCookie[1];
dy_utms_cookie[key] = value;
});
if(dy_utms_cookie["_ga"]) {
form[0].querySelector('input[type="hidden"][name="Visitor_ID__c"]').value = dy_utms_cookie["_ga"].substring(6);
}
if(dy_utms_cookie["personalize_referrer_string"]) {
form[0].querySelector('input[type="hidden"][name="Referral__c"]').value = dy_utms_cookie["personalize_referrer_string"].substring(6);
}
// ZoomInfo
if(localStorage.getItem('ZoomInfoData')) {
var zoominfo_data = JSON.parse(localStorage.getItem('ZoomInfoData'));
if(zoominfo_data) {
form[0].querySelector('input[type="hidden"][name="Alexa_Rank__c"]').value = zoominfo_data.alexaglobalrank;
form[0].querySelector('input[type="hidden"][name="Employees__c"]').value = zoominfo_data.employeesrange;
form[0].querySelector('input[type="hidden"][name="Company_Revenue_Range__c"]').value = zoominfo_data.estimatedannualrevenue;
}
}
// Also, dispatch a dataLayer event on success
_form.onSuccess(function(values, follow_up_url) {
window.dataLayer = window.dataLayer || [];
if([3739, 4802, 5094, 5110, 4946, 5076, 5116, 5171, 5172, 5173].includes(_form.getId())) {
window.dataLayer.push({
'event': 'demo_request_complete',
'eventCallback': function() {
if(follow_up_url) {
window.location.href = follow_up_url;
}
}
});
return false;
} else if([3876].includes(_form.getId())) {
window.dataLayer.push({
'event': 'newsletter_signup_complete',
'eventCallback': function() {
if(follow_up_url) {
window.location.href = follow_up_url;
}
}
});
return false;
}
});
});
}</script> <script>if(typeof(jQuery) !== 'undefined') {
$ = jQuery.noConflict();
}
function getUrlParameter(sParam) {
var sPageURL = decodeURIComponent(window.location.search.substring(1)),
sURLVariables = sPageURL.split('&'),
sParameterName,
i;
for (i = 0; i < sURLVariables.length; i++) {
sParameterName = sURLVariables[i].split('=');
if (sParameterName[0] === sParam) {
return sParameterName[1] === undefined ? true : sParameterName[1];
}
}
}
$(window).load(function(){
var videoID = getUrlParameter('video');
if(videoID !== undefined){
if($('#wistia-' + videoID + '-1').length){
var videoName = $('#wistia-' + videoID + '-1').parents('.tab-pane');
videoName = videoName[0].id
}
if($('a[href="#' + videoName +'"]').length){
$('a[href="#' + videoName +'"]').each(function(){
$(this).click();
});
}
addScript('https://fast.wistia.com/embed/medias/'+ videoID +'.jsonp');
addScript('https://fast.wistia.com/assets/external/E-v1.js');
$('body').append('<span class="wistia_embed wistia_async_'+videoID+' popover=true popoverContent=link dy-wistia-popup" style="display:inline"></span>');
window._wq = window._wq || [];
_wq.push({ id: videoID, onReady: function(video) {
var video = Wistia.api(videoID);
video.popover.show(); // open the popover
video.play(); // play the video
setTimeout(function(){video.unmute();}, 500);
}});
}
});</script> <style>#adBanner {
background-color: transparent;
height: 0;
width: 1px;
}</style><div id="wrapfabtest"><div id="adBanner"></div></div></body></html>
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