Ask a CRO Expert - Dynamic Yield
2026-02-28 19:41 Diff

Have questions about personalization,
experimentation, or Customer Experience Optimization?

Ask our experts 👇

Nathan Richter, Vice President Program Strategy & Insights

Nathan has been working in the digital commerce and personalization space for over two decades. In addition to leading teams and innovation at a number of brands – including URBN, QVC, and David’s Bridal – he also has experience managing multiple strategic consulting practices at SaaS technology companies.

Check out Nathan on LinkedIn

Kamal Karim, Personalization Strategy Leader

Over the past decade, Kamal has been a trusted expert in personalization and optimization for retail & fashion across Europe. At Dynamic Yield, Kamal is helping customers to step up in their personalization maturity by connecting all dots between business objectives, data analysis, UX, and roadmaps.

Check out Kamal on LinkedIn

Doron Taub, Director of Customer Success

Doron has been managing clients across the retail industry for over 6 years at Dynamic Yield, in charge of driving usage, adoption, and value realization in the Personalization and Optimization field.

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Ben Malki, Vice President of Customer Success

Ben has been working in the digital space for nearly a decade following his MBA from the Thunderbird School of Global Management.

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Marcel Rduch, Vice President of Customer Success

Marcel had been a Team Leader & Strategic Consultant in A/B and Multivariate Testing for over 5 years. He now oversees hundreds of Dynamic Yield’s customers, who have all implemented his data-driven approach to personalization.

Check out Marcel on LinkedIn

Yaniv Navot, Chief Marketing Officer

Yaniv leads our Global Marketing team and is a veteran in the Personalization and Experimentation space. He is also a hands-on, power user of Dynamic Yield’s personalization platform.

Check out Yaniv on LinkedIn

Kerstin Holzinger, Customer Success Team Lead

Having worked as a project manager for an international e-retailer of household electronics, Kerstin built an expertise in eCommerce, online marketing, and conversion rate optimization. Since 2018, she has consulted product and marketing departments across all industries in developing personalization strategies.

Check out Kerstin on LinkedIn

Klaudia Karcz, Customer Success Team Lead

With an extensive background working at technology companies, Klaudia has built up her expertise in various areas of digital marketing, including CRO, personalization, paid media, and site analytics. She provides strategic guidance to customers across multiple verticals to drive growth and innovation.

Check out Klaudia on LinkedIn

Lior Delouya, Product Manager

For over 5 years, Lior has worked with eCommerce and iGaming companies from different industries to build their personalization and CRO strategies. He has vast experience in consulting companies on how to build online products and structure their operating teams to deliver personalization at scale, from both business and technical standpoint.

Check out Lior on LinkedIn

Get answers from our Experience Optimization experts.

Our experience working with hundreds of brands over the past decade, including URBN, Sephora, IKEA, Lacoste, and Tottenham Hotspur, as well as being recognized as market leaders by Gartner, Forrester, and Frost & Sullivan, has afforded us the opportunity to extend our personalization expertise to many of today’s marketers.

We want to help and share our knowledge, free of charge – no strings attached!

Our team of strategy leaders has over a century’s worth of experience collectively, regularly providing hands-on guidance and sharing best practices and benchmarks to help companies achieve and surpass their unique business goals.

Whether you’re a seasoned personalization practitioner or simply looking to learn more, we encourage anyone to submit their questions.

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“The team at Dynamic Yield helped us think bigger and identify untapped opportunities for our business. With personalization, we now realize our potential is limitless.”

You can ask us
about topics like:

  • Market trends: Compare your KPIs to current industry benchmarks.
  • People and processes: What it takes to run a successful personalization program.
  • Audience strategy: Targeting the right people at the right time
  • Omnichannel personalization: Creating the optimal right experience for any channel.
  • Server-side implementation: How to deliver experiences with optimal performance.