Previously browsed item reminder — Personalization use cases
2026-02-28 18:49 Diff

Reminding returning customer of where they had left off

Who:

Coconut oil-based beauty brand

Strategy:

In order to increase revenue per user, the retailer identifies returning users and surfaces the product and category that the user has previously browsed.

Show this use case for:

Hypothesis:

With endless distractions both online and off, users can sometimes lose track of their place after abandoning a site while shopping online. Helping users pick up where they left off is, therefore, a useful strategy for decreasing the time a user spends restarting the discovery experience, enabling returning visitors to more quickly find what they are looking for and get to checkout. It also does wonders in the way of creating a positive experience for the user.

What real growth looks like with personalization

  • How Valamar converts travel intent into bookings with real-time context

  • What makes Saks’ personalization engine a game-changer for driving 10% more conversions?

  • Bringing the in-store expert online: How Bergzeit reinvented gear discovery with conversational commerce

  • 32% of Total Purchases from AdaptML Recommendations

  • +88% Conversion Uplift with Mastercard Predictive Spend Insights

  • Making Personalization a Breeze for Leading Financial Institutions

  • +10.3% uplift in add-to-cart rate

  • 39% decrease in same-month cancellations

  • 16% contribution to D2C revenue from Dynamic Yield

  • 16% of revenue from recommendations