According to Mary Meeker’s most recent Internet Trends Report, adults have doubled their digital screen time since 2008, with the average person now using about six devices each. In light of this new reality, it has become paramount that brands deliver consistent experiences throughout the customer lifecycle, even as shoppers engage across multiple channels.
Heavily dependent on the ability of different solutions within the marketing stack to speak to one another, many companies often find themselves needing to close any gaps in customer experience management through strategic integrations. After all, while one team may leverage a platform like Dynamic Yield as their main System of Insight (SoI) and System of Engagement (SoE), we understand this may not be the case for others.
That’s why we’re excited to announce that folks using Optimove’s Relationship Marketing Hub for multi-channel campaign execution and optimization can now seamlessly combine their efforts with those of our real-time personalization capabilities.
Below, learn more about the benefits of connecting these two best of breed solutions as well as use cases that can be unlocked to ensure that each customer has the most relevant experience while interacting with your brand.
End-to-end journey personalization with Optimove
With a Customer Data Platform (CDP) at its core, Optimove serves as a Relationship Marketing Hub. Best known for its advanced customer modeling, predictive segmentation, and campaign automation technologies, Optimove is used by marketers to deliver the right message on the right channel to each customer.
Dynamic Yield also acts as a de facto data hub, onboarding and processing any type of data, which, through our decisioning engine, can be activated in real-time for the purposes of recommendations, targeting, testing and optimization, as well as the triggering of messages across any channel.
Combined, joint clients of Dynamic Yield and Optimove will be able to:
Enrich their customer profiles with real-time data: Customer data from all sources such as CRM, service clouds, and data warehouses via Optimove can be incorporated and unified with the powerful engagement-level data captured by Dynamic Yield from apps and websites.
Orchestrate multi-channel personalization: Seamless and consistent campaigns can be delivered by using Optimove to execute customer communications via any channel, with Dynamic Yield ensuring they receive the same message and offer upon clicking-through to the brand’s website or app.
Create a continuous optimization loop: Optimove’s customer behavior modeling can be used to maximize the impact of every campaign, and each online experience optimized at the variation-level through Dynamic Yield.
Now, let’s dive into a few examples of what this looks like in action.
Increasing engagement with hyper-personalized push notifications
In a highly competitive consumer landscape, brands cannot afford to waste time and money on irrelevant digital campaigns – that’s why it’s so integral to centralize shoppers’ historical data. Not only does this provide a more accurate view of the customer, but it also empowers teams to craft more relevant, targeted campaigns.
For instance, using this integration, marketers can continue to use the platform of their choice to create a highly personalized mobile experience that keeps customers engaged, even when they are on the go.
Using Optimove, teams can send push notifications to users’ mobile devices that feature tailored product recommendations based on Dynamic Yield affinity data.
Using Dynamic Yield, teams can deliver personalized push notifications based on segment-level data gleaned from Optimove’s advanced audience builder.
A push notification campaign targeting customers with recommendations of new products they may like based on their affinity
Supercharging promotional strategies
Not every visitor should be served a promotion and failing to segment your audiences will ultimately leave money on the table. Understanding which individuals need to be nudged with a promotion and which ones don’t will inform your targeting strategy at every touchpoint.
With this integration, marketers from the iGaming industry, for example, can ensure they only trigger offers and calls-to-action for certain players.
Using Optimove, teams can determine which audience segment should be shown a triggered notification based on their activity, and alongside Dynamic Yield, automatically serve the best variation for these visitors per channel.
Using Dynamic Yield, teams can track user behavior on-site, such as high or low engagement, and use the information to orchestrate multi-channel campaigns via Optimove for those who may require further incentive.
A highly-targeted offer prompting idle users with a triggered popup to drive action
Aligning email with the on-site experience
Site visitors who are served relevant and consistent experiences across channels and devices tend to exhibit greater brand loyalty and have a higher customer lifetime value (CLV), making seamlessness of implementation all the more essential.
For instance, let’s say you want to remind rewards members of the amount they have left to spend before their loyalty perks expire. Additionally, that each member sees the same promotion across touchpoints.
Using Optimove, teams can send a “Promotions for VIP Customers” email with personalized content or product recommendations embedded by Dynamic Yield that are custom-tailored to each member from the mailing list at the time of email open.
Using Dynamic Yield, teams can serve a “Welcome” banner at the bottom of the page with individualized communication around a member’s loyalty status for those who clicked on the Optimove “Promotions for VIP Customers” email.
A bottom bar banner welcome message leveraging loyalty program data
In all of the examples outlined above, information collected from each campaign will ultimately be used to further enhance the customer experience across the two technologies, creating a continuous optimization loop.
Upgrade your marketing stack
With consumer spending rising year-over-year, brands must not only arm themselves with the tools they need to continue meeting and exceeding customer expectations but also guarantee each of one compliments and speaks to the other. Otherwise, teams will find themselves in the age old integration conundrum, where siloed data and fragmented customer experiences prevail.
With Dynamic Yield’s Optimove integration, brands are one step closer to connecting all the dots, allowing them to better understand their customer’s unique needs and deliver the optimal marketing treatment across channels.
To learn more about all of the technology providers Dynamic Yield’s personalization platform supports, visit our integrations page.
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menu-item-type-custom menu-item-object-custom menu-item-has-children" data-content="company" title=""> <a href="">Company</a></li><li class="has-dropdown learning_center menu-has-cta top-link-use-cases menu-item menu-item-type-custom menu-item-object-custom menu-item-has-children" data-content="learning-center" title=""> <a href="">Learning Center</a></li><li class="contact top-link walker-last mobile-only menu-item menu-item-type-post_type menu-item-object-page" data-content="connect-with-us" title=""> <a href="https://www.dynamicyield.com/contact/"><span class="button-arrow">Connect with us</span></a></li></ul></nav><div class="morph-dropdown-wrapper"><div class="dropdown-list"><div class="dropdown-tooltip"></div><ul><li id="product" class="dropdown links"><a href="" class="label">Product</a><div class="content"><ul><li class="intro"><div class="exp_os-wrapper"><h2>Experience OS</h2><ul class="links-list"><li class=" menu-item menu-item-type-custom menu-item-object-custom"><a href="https://www.dynamicyield.com/experience-os/"><span class="menu-banner-img-wrap"><img class="menu-banner-img-desktop" src="/wp-content/uploads/2024/10/expos-nav-updated.png" width="218" height="131" /><img class="menu-banner-img-mobile" src="/wp-content/uploads/2024/10/expos-nav-updated-mobile.png" width="114" height="98" /></span><span class="menu-cta-text-wrap"><span class="menu-cta-subtitle">Get an overview of Dynamic Yield’s product and see why we’re known as the Experience OS.</span> <span class="menu-cta-button">Learn more →</span></span></a></li></ul></div></li><li class="left"><div class="key_caps-wrapper"><h2>Core Capabilities</h2><ul class="links-list"><li class="key-caps-segment menu-item menu-item-type-post_type menu-item-object-page"><a href="https://www.dynamicyield.com/segmentation/"><svg version="1.1" id="audience" xmlns="http://www.w3.org/2000/svg" xmlns:xlink="http://www.w3.org/1999/xlink" x="0px" y="0px" viewBox="0 0 30 30" style="enable-background:new 0 0 30 30;" xml:space="preserve"><path id="audience-green" fill="#4FB294" d="M9.291,30H30V9.291C18.562737,9.291,9.291,18.562737,9.291,30z"/><path id="audience-black" d="M12.527,15.947C9.240353,12.385597,4.806085,10.093244,0,9.471V30h7.639 C7.632218,24.897682,9.35532,19.943764,12.527,15.947z"/><circle id="audience-circle" fill="#4FB294" cx="15" cy="4.967" r="4.967"/></svg>Segmentation<span>Identify, build, and analyze audiences</span></a></li><li class="key-caps-omnichannel menu-item menu-item-type-post_type menu-item-object-page"><a href="https://www.dynamicyield.com/targeting/"><svg version="1.1" id="personalization" xmlns="http://www.w3.org/2000/svg" xmlns:xlink="http://www.w3.org/1999/xlink" x="0px" y="0px" viewBox="0 0 20.987 30" style="enable-background:new 0 0 20.987 30;" xml:space="preserve"><path id="personalization-black-2" d="M20.987,19.507c0,5.795401-4.698099,10.4935-10.4935,10.4935S0,25.302401,0,19.507H20.987z"/><path id="personalization-pink" fill="#EE3968" d="M18.143,10.245c0,4.224978-3.425022,7.649999-7.65,7.649999S2.842999,14.469978,2.842999,10.245 H18.143z"/><circle id="personalization-black-1" cx="10.494" cy="4.307" r="4.307"/></svg>Targeting<span>Serve each customer with unique offers</span></a></li><li class="key-caps-recs menu-item menu-item-type-post_type menu-item-object-page"><a href="https://www.dynamicyield.com/recommendations/"><svg version="1.1" id="recs" xmlns="http://www.w3.org/2000/svg" xmlns:xlink="http://www.w3.org/1999/xlink" x="0px" y="0px" viewBox="0 0 30 30" style="enable-background:new 0 0 30 30;" xml:space="preserve"><path id="recs_4" d="M15.953,30H30V15.953H15.953V30z"/> <path id="recs_3" d="M0,15.953V30h14.047V15.953H0z"/><path id="recs_2" fill="#FFA354" d="M30,14.047V0H15.953v14.047H30z"/><path id="recs_1" d="M14.047,0H0v14.047h14.047V0z"/></svg>Recommendations<span>Algorithmically predict customers’ interests</span></a></li><li class="key-caps-email menu-item menu-item-type-post_type menu-item-object-page"><a href="https://www.dynamicyield.com/journey-orchestration/"><svg version="1.1" id="trigger" xmlns="http://www.w3.org/2000/svg" xmlns:xlink="http://www.w3.org/1999/xlink" x="0px" y="0px" viewBox="0 0 26.017 30" style="enable-background:new 0 0 26.017 30;" xml:space="preserve"><path id="trigger-black" d="M14.017,12h12l-12,18V12z"/><path id="trigger-purple" fill="#5D39B9" d="M12,18H0L12,0V18z"/></svg>Journey Orchestration<span>Reach customers at critical moments</span></a></li><li class="key-caps-abtesting menu-item menu-item-type-custom menu-item-object-custom"><a href="/optimization/"><svg version="1.1" id="testing" xmlns="http://www.w3.org/2000/svg" xmlns:xlink="http://www.w3.org/1999/xlink" x="0px" y="0px" viewBox="0 0 28.713001 30" style="enable-background:new 0 0 28.713001 30;" xml:space="preserve"><path id="testing-blue" fill="#6BDADA" d="M15.831,0c7.114532,0,12.882001,5.767468,12.882001,12.882S22.945532,25.764,15.831,25.764l0,0V0z"/><path id="testing-black" d="M12.882,30C5.767468,30,0,24.232533,0,17.118S5.767468,4.236,12.882,4.236V30z"/></svg>Optimization<span>Experiment on any digital property</span></a></li><li class="key-caps-search menu-item menu-item-type-post_type menu-item-object-page"><a href="https://www.dynamicyield.com/search/"><svg width="16" height="16" viewBox="0 0 16 16" fill="none" xmlns="http://www.w3.org/2000/svg"> <g clip-path="url(#clip0_4082_5186)" id="cap-search-svg-bg"> <path d="M11.6757 9.81054C8.73958 9.81054 6.35089 7.42177 6.35089 4.48562C6.35089 2.62899 7.30664 0.992133 8.75134 0.0388074C8.50309 0.0155936 8.25193 0.00238037 7.99762 0.00238037C3.58066 0.00238037 0 3.58304 0 8C0 12.417 3.58066 15.9976 7.99762 15.9976C12.4146 15.9976 15.9952 12.417 15.9952 8C15.9952 7.86848 15.9916 7.73782 15.9853 7.60785C15.0166 8.94122 13.4462 9.81054 11.6757 9.81054Z" fill="black"/> <path id="cap-search-svg-circle" d="M11.6757 0.161346C11.2226 0.161346 10.7857 0.231773 10.3749 0.361649C8.62429 0.915114 7.35156 2.55436 7.35156 4.48561C7.35156 6.87003 9.29141 8.80988 11.6757 8.80988C13.5373 8.80988 15.1277 7.62753 15.7358 5.97437C15.9066 5.51 16 5.00851 16 4.48561C16 2.10119 14.0602 0.161346 11.6757 0.161346Z" fill="#FFC61E"/> </g> <defs> <clipPath id="clip0_4082_5186"> <rect width="16" height="16" fill="white"/> </clipPath> </defs> </svg>Search<span>Help customers find what they want</span></a></li></ul></div></li><li class="right"><div class="scale-wrapper"><h2>Made for Scale</h2><ul class="links-list"><li class="key_caps-element menu-item menu-item-type-custom menu-item-object-custom"><a href="/element/">Element<span>A groundbreaking new dimension of hyper-personalization</span></a></li><li class="key_caps-adaptml menu-item menu-item-type-post_type menu-item-object-page"><a href="https://www.dynamicyield.com/ai/">AI & Automation<span>Increase automation, lower operational costs, and drive more revenue with a holistic AI personalization system</span></a></li><li class="key_caps-apis menu-item menu-item-type-custom menu-item-object-custom"><a href="https://www.dynamicyield.com/experience-apis/">Experience APIs<span>Give developers the tools they need to build the best customer experiences</span></a></li><li class="key_caps-enterprise menu-item menu-item-type-custom menu-item-object-custom"><a href="https://www.dynamicyield.com/enterprise-grade-personalization/">Enterprise solutions<span>Scale with security, privacy, and compliance, made for the enterprise</span></a></li></ul></div></li></ul><a href="/shopping-muse/" target="" class="banner"><div class="menu-banner"><span class="menu-cta-text"><strong>Meet Shopping Muse: </strong> Conversational commerce meets cutting-edge personalization.</span> <span class="menu-cta-button">Learn more →</span></div></a></div></li><li id="solutions" class="dropdown links"><a href="" class="label">Solutions</a><div class="content"><ul><li class="left"><div class="industries-wrapper"><h2>Industries</h2><ul class="links-list"><li class="industry-ecomm menu-item menu-item-type-post_type menu-item-object-page"><a href="https://www.dynamicyield.com/ecommerce/">eCommerce</a></li><li class="industry-finserv menu-item menu-item-type-post_type menu-item-object-page"><a href="https://www.dynamicyield.com/financial-services/">Financial Services</a></li><li class="industry-qsr menu-item menu-item-type-post_type menu-item-object-page"><a href="https://www.dynamicyield.com/restaurants/">Restaurants</a></li><li class="industry-grocery menu-item menu-item-type-post_type menu-item-object-page"><a href="https://www.dynamicyield.com/grocery/">Grocery</a></li><li class="industry-b2b menu-item menu-item-type-post_type menu-item-object-page"><a href="https://www.dynamicyield.com/b2b-ecommerce/">B2B eCommerce</a></li><li class="industry-travel menu-item menu-item-type-post_type menu-item-object-page"><a href="https://www.dynamicyield.com/travel/">Travel</a></li><li class="industry-gaming menu-item menu-item-type-post_type menu-item-object-page"><a href="https://www.dynamicyield.com/gaming/">iGaming</a></li><li class="industry-media menu-item menu-item-type-post_type menu-item-object-page"><a href="https://www.dynamicyield.com/media/">Media</a></li></ul></div></li><li class="right"><div class="channels-wrapper"><h2>Channels</h2><ul class="links-list"><li class="channels-web menu-item menu-item-type-custom menu-item-object-custom"><a href="/web/">Web<span>Create customer-centric web experiences</span></a></li><li class="channels-email menu-item menu-item-type-post_type menu-item-object-page"><a href="https://www.dynamicyield.com/channels/email/">Email<span>Personalize emails with a no-code builder</span></a></li><li class="channels-mobile-apps menu-item menu-item-type-post_type menu-item-object-page"><a href="https://www.dynamicyield.com/mobile/">Apps<span>Optimize mobile app experiences</span></a></li><li class="channels-ads menu-item menu-item-type-post_type menu-item-object-page"><a href="https://www.dynamicyield.com/advertising/">Ads<span>Improve customer acquisition results</span></a></li></ul></div></li></ul></div></li><li id="why-dynamic-yield" class="dropdown links"><a href="" class="label">Why Dynamic Yield</a><div class="content"><ul><li class="impact-wrapper"><h2>Proven impact and success services</h2><ul class="links-list"><li class=" menu-item menu-item-type-post_type menu-item-object-page"><a href="https://www.dynamicyield.com/clients/">Select customers</a></li><li class=" menu-item menu-item-type-custom menu-item-object-custom"><a href="/case-studies/">Case studies</a></li><li class=" menu-item menu-item-type-custom menu-item-object-custom"><a href="/customer-success/">Customer success services</a></li></ul></li><li class="scale-wrapper"><h2>Built for scale</h2><ul class="links-list"><li class=" menu-item menu-item-type-post_type menu-item-object-page"><a href="https://www.dynamicyield.com/enterprise-grade-personalization/">Enterprise-grade solutions</a></li><li class=" menu-item menu-item-type-custom menu-item-object-custom"><a href="/adaptml/">AI Technology</a></li><li class=" menu-item menu-item-type-post_type menu-item-object-page"><a href="https://www.dynamicyield.com/gdpr-and-privacy/">GDPR and data privacy</a></li><li class=" menu-item menu-item-type-post_type menu-item-object-page"><a href="https://www.dynamicyield.com/security/">Security</a></li><li class=" menu-item menu-item-type-post_type menu-item-object-page"><a href="https://www.dynamicyield.com/compliance/">Compliance</a></li></ul></li><li class="network-wrapper"><h2>Robust partner network</h2><ul class="links-list"><li class=" menu-item menu-item-type-post_type menu-item-object-page"><a href="https://www.dynamicyield.com/partners/">Partner library</a></li><li class=" menu-item menu-item-type-post_type menu-item-object-page"><a href="https://www.dynamicyield.com/partner-program/">Partnership program</a></li><li class=" menu-item menu-item-type-custom menu-item-object-custom"><a href="/partners/#technology-partners">Tech Partners and Integrations</a></li></ul></li><li class="resources-wrapper"><h2>Extensive product resources</h2><ul class="links-list"><li class=" menu-item menu-item-type-custom menu-item-object-custom"><a href="https://support.dynamicyield.com/hc/en-us">Knowledge Base</a></li><li class=" menu-item menu-item-type-custom menu-item-object-custom"><a href="http://academy.dynamicyield.com/">Academy & Certification</a></li><li class=" menu-item menu-item-type-custom menu-item-object-custom"><a href="https://support.dynamicyield.com/hc/en-us/community/topics">Community</a></li><li class=" menu-item menu-item-type-custom menu-item-object-custom"><a href="https://dy.dev/">API documentation</a></li></ul></li></ul><a href="https://www.dynamicyield.com/personalization-awards/" target="_self" class="banner"><div class="menu-banner"><div class="menu-cta--left"> <img src="/wp-content/uploads/2023/11/2023-award-badge.svg" width="60" height="60" /></div><div class="menu-cta--right"> <strong class="menu-cta-title">The Personalization Awards</strong> <span class="menu-cta-subtitle">Celebrating customers and partners setting the gold-standard for personalization</span> <span class="menu-cta-button">Learn more →</span></div></div></a></div></li><li id="company" class="dropdown button"><a href="" class="label">Company</a><div class="content"><ul class="links-list"><li class=" menu-item menu-item-type-custom menu-item-object-custom"><a href="https://www.mastercard.com/us/en/for-the-world/about-us.html">About us</a></li><li class=" menu-item menu-item-type-custom menu-item-object-custom"><a href="/blog/">Blog</a></li><li class=" menu-item menu-item-type-post_type menu-item-object-page"><a href="https://www.dynamicyield.com/labs/">DY Labs</a></li><li class=" menu-item menu-item-type-post_type menu-item-object-page"><a href="https://www.dynamicyield.com/careers/">Careers</a></li><li class=" menu-item menu-item-type-custom menu-item-object-custom"><a href="https://events.dynamicyield.com/">Events</a></li><li class=" menu-item menu-item-type-custom menu-item-object-custom"><a href="https://www.mastercard.com/us/en/news-and-trends/stories.html">Press</a></li><li class=" menu-item menu-item-type-post_type menu-item-object-page"><a href="https://www.dynamicyield.com/awards-and-recognitions/">Awards</a></li><li class=" menu-item menu-item-type-post_type menu-item-object-page"><a href="https://www.dynamicyield.com/contact/">Contact us</a></li><li class=" menu-item menu-item-type-custom menu-item-object-custom"><a href="/request-demo/">Request a demo</a></li></ul></div></li><li id="learning-center" class="dropdown links"><a href="" class="label">Learning Center</a><div class="content"><ul><li class="top"><ul class="links-list"><li class="resources-xp hidden-mobile menu-item menu-item-type-post_type menu-item-object-page"><a href="https://www.dynamicyield.com/learn/">Take your knowledge to exponential levels</a></li><li class="hidden-desktop menu-item menu-item-type-custom menu-item-object-custom"><a href="/learn/">XP<sup>2</sup> Hub<span>Take your knowledge to exponential levels</span></a></li><li class="resources-paths menu-item menu-item-type-post_type menu-item-object-page"><a href="https://www.dynamicyield.com/learning-paths/">Learning Paths<span>Curated courses on key skill areas</span></a></li><li class="resources-webinars menu-item menu-item-type-post_type menu-item-object-page"><a href="https://www.dynamicyield.com/talks/">Talks<span>Engaging discussions taking place in CX</span></a></li><li class="resources-articles menu-item menu-item-type-post_type menu-item-object-page"><a href="https://www.dynamicyield.com/articles/">Articles<span>An expansive collection of in-depth playbooks</span></a></li><li class="resources-glossary menu-item menu-item-type-custom menu-item-object-custom"><a href="/glossary-terms/">Encyclopedia<span>A glossary of experience optimization terms</span></a></li><li class="resources-use-cases menu-item menu-item-type-post_type menu-item-object-page"><a href="https://www.dynamicyield.com/personalization-examples/">Inspiration Library<span>Personalization examples from real brands</span></a></li><li class="resources-maturity menu-item menu-item-type-custom menu-item-object-custom"><a href="https://www.dynamicyield.com/personalization-maturity/"><strong class="badge-new">Personalization Maturity</strong><span>How global businesses prioritize personalization</span></a></li><li class="resources-guides menu-item menu-item-type-custom menu-item-object-custom"><a href="/guides/">Guides & reports<span>Comprehensive topic-specific materials</span></a></li><li class="resources-benchmarks menu-item menu-item-type-custom menu-item-object-custom"><a href="https://marketing.dynamicyield.com/benchmarks/">Benchmarks<span>Industry performance metrics and insights</span></a></li></ul></li><li class="bottom"><a href="/rooted-personalization/" target="_self"><div class="menu-banner"><div class="menu-cta--left"> <img src="/wp-content/uploads/2023/03/rooted-icon.svg" width="60" height="60" /></div><div class="menu-cta--right"> <strong class="menu-cta-title">Rooted Personalization<span>new</span></strong> <span class="menu-cta-subtitle">Learn a scalable methodology for building an audience-based personalization program.</span> <span class="menu-cta-button">Find out more →</span></div></div></a></li></ul></div></li><li class="contact top-link walker-last mobile-only menu-item menu-item-type-post_type menu-item-object-page" data-content="connect-with-us" title=""> <a href="https://www.dynamicyield.com/contact/"><span class="button-arrow">Connect with us</span></a></li></ul><div class="bg-layer" aria-hidden="true"></div></div></div></li></ul></nav></div><div class="topnav-buttons"><div class="language-switcher header-language-switcher"><ul><li>en<ul><li><a class="active" 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Dynamic Yield and Optimove</div><div class="lc-header-right lc-flex"><ul class="lc-header-social lc-flex"><li class="et-social-icon"> <a href="#" title="Share on Facebook" class="icon" onclick="window.open('https://www.facebook.com/sharer/sharer.php?u=' + encodeURIComponent(document.URL) + '&t=' + encodeURIComponent(document.URL)); return false;"> <svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 460.1990662 458.5138245"><path 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class="button-inner"> XP² Newsletter </span> </a></div></div></div><div class="lc-progress-wrap"><div class="lc-scroll-progress"></div></div></header><article id="post-150526" class="et_pb_post post-150526 post type-post status-publish format-standard has-post-thumbnail hentry category-product tag-customer-journey-orchestration tag-optimove tag-integration"><div class="article-content"><div class="article-breadcrumbs"> <a href="https://www.dynamicyield.com/blog/" title="Blog">Blog</a><ul class="post-categories"><li><a href="https://www.dynamicyield.com/blog/category/product/" rel="category tag">Product</a></li></ul></div><h1 class="article-title">Orchestrate digital customer journeys with Dynamic Yield and Optimove</h1><h2 class="article-excerpt">Ensure each customer receives the most relevant experience throughout the lifecycle with your brand using Dynamic's Yield Optimove integration.</h2><div class="article-authors lc-flex"><div class="article-author-box lc-col lc-flex"><div class="article-author-image lc-col"><div class="entry_author_image"><img src="https://www.dynamicyield.com/wp-content/authors/shana-126.jpg" alt="Shana Pilewski" width="76" height="76" /></div></div><div class="article-author-title lc-col"><div class="article-author-name"> <a href="https://www.dynamicyield.com/blog/author/shana/" title="Posts by Shana Pilewski" rel="author">Shana Pilewski</a></div><div class="article-author-title-text"> Senior Director of Marketing, Dynamic Yield</div></div></div></div><div class="entry-content article-entry-content"><p>According to Mary Meeker’s most recent <a href="https://techcrunch.com/2019/06/11/internet-trends-report-2019/">Internet Trends Report</a>, adults have doubled their digital screen time since 2008, with the average person now using about six devices each. In light of this new reality, it has become paramount that brands deliver consistent experiences throughout the customer lifecycle, even as shoppers engage across multiple channels.</p><p>Heavily dependent on the ability of different solutions within the marketing stack to speak to one another, many companies often find themselves needing to close any gaps in customer experience management through strategic integrations. After all, while one team may leverage a platform like Dynamic Yield as their main <a href="https://www.dynamicyield.com/glossary/systems-of-insight/">System of Insight (SoI)</a> and <a href="https://www.dynamicyield.com/glossary/systems-of-engagement/">System of Engagement (SoE)</a>, we understand this may not be the case for others.</p><p>That’s why we’re excited to announce that folks using Optimove’s Relationship Marketing Hub for multi-channel campaign execution and optimization can now seamlessly combine their efforts with those of our real-time personalization</a> capabilities.</p><p>Below, learn more about the benefits of connecting these two best of breed solutions as well as use cases that can be unlocked to ensure that each customer has the most relevant experience while interacting with your brand.</p><h2>End-to-end journey personalization with Optimove</h2><p>With a <a href="https://www.dynamicyield.com/glossary/customer-data-platform-cdp/">Customer Data Platform (CDP)</a> at its core, Optimove serves as a Relationship Marketing Hub. Best known for its advanced customer modeling, predictive segmentation, and campaign automation technologies, Optimove is used by marketers to deliver the right message on the right channel to each customer.</p><p>Dynamic Yield also acts as a de facto data hub, onboarding and processing any type of data, which, through our decisioning engine, can be activated in real-time for the purposes of <a href="https://www.dynamicyield.com/recommendationsations">recommendations</a>, <a href="https://www.dynamicyield.com/personalization">targeting</a>, <a href="https://www.dynamicyield.com/ab-testing/">testing and optimization</a>, as well as the <a href="https://www.dynamicyield.com/triggering/">triggering</a> of messages across any channel.</p><p>Combined, joint clients of Dynamic Yield and Optimove will be able to:</p><p><strong>Enrich their customer profiles with real-time data</strong>: Customer data from all sources such as CRM, service clouds, and data warehouses via Optimove can be incorporated and unified with the powerful engagement-level data captured by Dynamic Yield from apps and websites.</p><p><strong>Orchestrate multi-channel personalization</strong>: Seamless and consistent campaigns can be delivered by using Optimove to execute customer communications via any channel, with Dynamic Yield ensuring they receive the same message and offer upon clicking-through to the brand’s website or app.</p><p><strong>Create a continuous optimization loop</strong>: Optimove’s customer behavior modeling can be used to maximize the impact of every campaign, and each online experience optimized at the variation-level through Dynamic Yield.</p><p>Now, let’s dive into a few examples of what this looks like in action.</p><h3>Increasing engagement with hyper-personalized push notifications</h3><p>In a highly competitive consumer landscape, brands cannot afford to waste time and money on irrelevant digital campaigns – that’s why it’s so integral to centralize shoppers’ historical data. Not only does this provide a more accurate view of the customer, but it also empowers teams to craft more relevant, targeted campaigns.</p><p>For instance, using this integration, marketers can continue to use the platform of their choice to create a highly personalized mobile experience that keeps customers engaged, even when they are on the go.</p><p><strong>Using Optimove</strong>, teams can send push notifications to users’ mobile devices that feature tailored <a href="https://www.dynamicyield.com/lesson/product-recommendations-guide/">product recommendations</a> based on Dynamic Yield affinity data.</p><p><strong>Using Dynamic Yield</strong>, teams can deliver personalized push notifications based on segment-level data gleaned from Optimove’s advanced audience builder.<br /><center></p><div style="font-size:14px"><em>A push notification campaign targeting customers with recommendations </em><em>of new products they may like based on their affinity</em></center></p><p><img fetchpriority="high" decoding="async" class="aligncenter size-full wp-image-150551" src="https://www.dynamicyield.com/wp-content/uploads/2021/01/PushSlider_inner@x2_blog.png" alt="A push notification campaign targeting customers with recommendations of new products they may like based on their affinity" width="1516" height="986" /></p><h3>Supercharging promotional strategies</h3><p>Not every visitor should be served a promotion and failing to segment your audiences will ultimately leave money on the table. Understanding which individuals need to be nudged with a promotion and which ones don’t will inform your targeting strategy at every touchpoint.</p><p>With this integration, marketers from the <a href="https://www.dynamicyield.com/gaming/">iGaming industry</a>, for example, can ensure they only trigger offers and calls-to-action for certain players.</p><p><strong>Using Optimove</strong>, teams can determine which audience segment should be shown a triggered notification based on their activity, and alongside Dynamic Yield, automatically serve the best variation for these visitors per channel.</p><p><strong>Using Dynamic Yield</strong>, teams can track user behavior on-site, such as high or low engagement, and use the information to orchestrate multi-channel campaigns via Optimove for those who may require further incentive.<br /><center></p><div style="font-size:14px"><em>A highly-targeted offer prompting idle users </em><em>with a triggered popup to drive action</em></center></p><p><img decoding="async" src="https://www.dynamicyield.com/wp-content/uploads/2021/01/gaming-high-target-promos-overlay_blog2.png" alt="A highly-targeted offer prompting idle users with a triggered popup to drive action" width="800" height="551" class="aligncenter size-full wp-image-150572" /></p><h3>Aligning email with the on-site experience</h3><p>Site visitors who are served relevant and consistent experiences across channels and devices tend to exhibit greater brand loyalty and have a higher <a href="https://www.dynamicyield.com/glossary/customer-lifetime-value/">customer lifetime value (CLV)</a>, making seamlessness of implementation all the more essential.</p><p>For instance, let’s say you want to remind rewards members of the amount they have left to spend before their loyalty perks expire. Additionally, that each member sees the same promotion across touchpoints.</p><p><strong>Using Optimove</strong>, teams can send a “Promotions for VIP Customers” email with personalized content or product recommendations embedded by Dynamic Yield that are custom-tailored to each member from the mailing list at the time of email open.</p><p><strong>Using Dynamic Yield</strong>, teams can serve a “Welcome” banner at the bottom of the page with individualized communication around a member’s loyalty status for those who clicked on the Optimove “Promotions for VIP Customers” email.<br /><center></p><div style="font-size:14px"><em>A bottom bar banner welcome message leveraging loyalty program data</em></center></p><p><img decoding="async" src="https://www.dynamicyield.com/wp-content/uploads/2021/01/33-journey-personalization-loyalty-program-overlay_blog2.png" alt="A bottom bar banner welcome message leveraging loyalty program data" width="709" height="445" class="aligncenter size-full wp-image-150565" /><br /> In all of the examples outlined above, information collected from each campaign will ultimately be used to further enhance the customer experience across the two technologies, creating a <a href="https://www.dynamicyield.com/glossary/continuous-optimization/">continuous optimization</a> loop.</p><h2>Upgrade your marketing stack</h2><p>With <a href="https://www.dynamicyield.com/article/black-friday-weekend-2020-stats/">consumer spending rising year-over-year</a>, brands must not only arm themselves with the tools they need to continue meeting and exceeding customer expectations but also guarantee each of one compliments and speaks to the other. Otherwise, teams will find themselves in <a href="https://www.dynamicyield.com/article/unified-marketing-platform-vs-point-solutions/">the age old integration conundrum</a>, where siloed data and fragmented customer experiences prevail.</p><p>With <a href="https://www.dynamicyield.com/integration/optimove/">Dynamic Yield’s Optimove integration</a>, brands are one step closer to connecting all the dots, allowing them to better understand their customer’s unique needs and deliver the optimal marketing treatment across channels.</p><p>To learn more about all of the technology providers Dynamic Yield’s personalization platform supports, visit our <a href="https://www.dynamicyield.com/integrations/">integrations page</a>.</p></div></article><div style="clear: both;"></div></div></div><div class="article-content"><div class="article-separator"><svg width="54" height="26" viewBox="0 0 54 26" fill="none" xmlns="http://www.w3.org/2000/svg"> <path d="M53.0088 25.6367C52.7884 21.9564 51.8025 18.3625 50.1141 15.0849C48.4256 11.8073 46.0718 8.9181 43.2031 6.60203L43.2031 25.6367L53.0088 25.6367Z" fill="black"/> <path d="M14.4395 3.59038C10.3237 5.69174 6.82743 8.83082 4.29638 12.6973C1.76533 16.5638 0.28711 21.0239 0.0078125 25.6367L14.4395 25.6367L14.4395 3.59038Z" fill="black"/> <path d="M17.6563 2.20809L17.6562 25.6367L39.9829 25.6367L39.9829 4.36701C39.9829 4.36701 30.7303 -2.31342 17.6563 2.20809Z" fill="black"/> </svg></div><div class="article-tags-block"> <strong>Categories:</strong><ul class="post-categories"><li><a href="https://www.dynamicyield.com/blog/category/product/" rel="category tag">Product</a></li></ul></div><div class="article-tags-block"><strong>Tags:</strong><a href="https://www.dynamicyield.com/blog/tag/customer-journey-orchestration/" rel="tag">Customer journey orchestration</a><a href="https://www.dynamicyield.com/blog/tag/optimove/" rel="tag">Optimove</a><a href="https://www.dynamicyield.com/blog/tag/integration/" rel="tag">Product Integrations</a></div></div></div><section class="lc-subscription-section"><div class="lc-subscription-form-block lc-subscription-inner"><h4 class="lc-subscription-title">Sign up for the XP² newsletter</h4><div class="lc-subscription-text">Join thousands of readers from Target, Citi, Spotify, Hulu, Google, Sephora, and other innovative brands who read our bi-weekly XP² newsletter, delivering educational content, research, and insights straight to your inbox</div><form class="mktoForm" data-formId="3876" data-formInstance="sub-inline"></form><div class="lc-privacy-wrapper"><div class="lc-privacy"> You may unsubscribe at any time. 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id="article-script-js"></script> <script type="text/javascript" id="dc_conversion_api-js-extra">var ajax_obj = {"nonce":"4a0670c385","ajax_url":"https:\/\/www.dynamicyield.com\/wp-admin\/admin-ajax.php","ajax_action":"conversion_api_call"};</script> <script type="text/javascript" src="https://www.dynamicyield.com/wp-content/cache/autoptimize/js/autoptimize_single_34a6a3100a2ecbc7706af2d4c798f856.js?ver=935c7f8ce03960b02800bc8ae3231df8" id="dc_conversion_api-js"></script> <script type="text/javascript" data-noptimize>var dy_search_params = new URLSearchParams(window.location.search);
if(dy_search_params.has('utm_source')) {
localStorage.setItem('utm_source', dy_search_params.get('utm_source'));
}
if(dy_search_params.has('utm_medium')) {
localStorage.setItem('utm_medium', dy_search_params.get('utm_medium'));
}
if(dy_search_params.has('utm_content')) {
localStorage.setItem('utm_content', dy_search_params.get('utm_content'));
}
if(dy_search_params.has('utm_campaign')) {
localStorage.setItem('utm_campaign', dy_search_params.get('utm_campaign'));
}
if(dy_search_params.has('utm_term')) {
localStorage.setItem('utm_term', dy_search_params.get('utm_term'));
}
if(dy_search_params.has('mkt_tok')) {
localStorage.setItem('mkt_tok', dy_search_params.get('mkt_tok'));
}
// Also, fill in the data inside the Marketo form once its available
if(typeof window.MktoForms2 === 'object') {
MktoForms2.whenReady(function(_form) {
var form = _form.getFormElem();
console.log('MKTO FORM READY');
// Append the mkt_tok param if it exists in the URL
var ls_mkto_tok = localStorage.getItem('mkt_tok');
if(ls_mkto_tok) {
_form.addHiddenFields({
mkt_tok: ls_mkto_tok
});
_form.vals({ mkt_tok: ls_mkto_tok });
}
// Fill in the UTM data from localStorage
var dy_utms = {
'utm_source': 'txt_source__c',
'utm_medium': 'txt_medium__c',
'utm_content': 'txt_content__c',
'utm_campaign': 'txt_campaign_name__c',
'utm_term': 'txt_term__c',
'gclid': ['GCLID__c', 'GCLID_c__c']
};
for(var i = 0; i < Object.keys(dy_utms).length; i++) {
var ls_key = Object.keys(dy_utms)[i],
ls_value = localStorage.getItem(ls_key),
form_key = dy_utms[ls_key],
form_field;
if(ls_value) {
if(ls_key === 'gclid') {
ls_value = JSON.parse(ls_value).value;
}
if(typeof(form_key) === 'string') {
form_field = form[0].querySelector('input[type="hidden"][name="' + form_key + '"]');
if(form_field) {
form_field.value = ls_value;
}
} else {
for(var j = 0; j < form_key.length; j++) {
form_field = form[0].querySelector('input[type="hidden"][name="' + form_key[j] + '"]');
if(form_field) {
form_field.value = ls_value;
}
}
}
}
}
// IP Address
fetch('https://www.cloudflare.com/cdn-cgi/trace').then(function(result) {
result.text().then(function(values) {
values.split("\n").map(function(item) {
var pair = item.split('=');
if(['ip'].includes(pair[0])) {
form[0].querySelector('input[type="hidden"][name="IP__c"]').value = pair[1];
}
});
});
});
// GA ID and Referrer
var dy_utms_cookie = {};
document.cookie.split(';').forEach(function(el) {
var splitCookie = el.split('=');
var key = splitCookie[0].trim();
var value = splitCookie[1];
dy_utms_cookie[key] = value;
});
if(dy_utms_cookie["_ga"]) {
form[0].querySelector('input[type="hidden"][name="Visitor_ID__c"]').value = dy_utms_cookie["_ga"].substring(6);
}
if(dy_utms_cookie["personalize_referrer_string"]) {
form[0].querySelector('input[type="hidden"][name="Referral__c"]').value = dy_utms_cookie["personalize_referrer_string"].substring(6);
}
// ZoomInfo
if(localStorage.getItem('ZoomInfoData')) {
var zoominfo_data = JSON.parse(localStorage.getItem('ZoomInfoData'));
if(zoominfo_data) {
form[0].querySelector('input[type="hidden"][name="Alexa_Rank__c"]').value = zoominfo_data.alexaglobalrank;
form[0].querySelector('input[type="hidden"][name="Employees__c"]').value = zoominfo_data.employeesrange;
form[0].querySelector('input[type="hidden"][name="Company_Revenue_Range__c"]').value = zoominfo_data.estimatedannualrevenue;
}
}
// Also, dispatch a dataLayer event on success
_form.onSuccess(function(values, follow_up_url) {
window.dataLayer = window.dataLayer || [];
if([3739, 4802, 5094, 5110, 4946, 5076, 5116, 5171, 5172, 5173].includes(_form.getId())) {
window.dataLayer.push({
'event': 'demo_request_complete',
'eventCallback': function() {
if(follow_up_url) {
window.location.href = follow_up_url;
}
}
});
return false;
} else if([3876].includes(_form.getId())) {
window.dataLayer.push({
'event': 'newsletter_signup_complete',
'eventCallback': function() {
if(follow_up_url) {
window.location.href = follow_up_url;
}
}
});
return false;
}
});
});
}</script> <script>if(typeof(jQuery) !== 'undefined') {
$ = jQuery.noConflict();
}
function getUrlParameter(sParam) {
var sPageURL = decodeURIComponent(window.location.search.substring(1)),
sURLVariables = sPageURL.split('&'),
sParameterName,
i;
for (i = 0; i < sURLVariables.length; i++) {
sParameterName = sURLVariables[i].split('=');
if (sParameterName[0] === sParam) {
return sParameterName[1] === undefined ? true : sParameterName[1];
}
}
}
$(window).load(function(){
var videoID = getUrlParameter('video');
if(videoID !== undefined){
if($('#wistia-' + videoID + '-1').length){
var videoName = $('#wistia-' + videoID + '-1').parents('.tab-pane');
videoName = videoName[0].id
}
if($('a[href="#' + videoName +'"]').length){
$('a[href="#' + videoName +'"]').each(function(){
$(this).click();
});
}
addScript('https://fast.wistia.com/embed/medias/'+ videoID +'.jsonp');
addScript('https://fast.wistia.com/assets/external/E-v1.js');
$('body').append('<span class="wistia_embed wistia_async_'+videoID+' popover=true popoverContent=link dy-wistia-popup" style="display:inline"></span>');
window._wq = window._wq || [];
_wq.push({ id: videoID, onReady: function(video) {
var video = Wistia.api(videoID);
video.popover.show(); // open the popover
video.play(); // play the video
setTimeout(function(){video.unmute();}, 500);
}});
}
});</script> <style>#adBanner {
background-color: transparent;
height: 0;
width: 1px;
}</style><div id="wrapfabtest"><div id="adBanner"></div></div></body></html>