eCommerce Experience Optimization Course — XP² Learning Center
2026-02-28 19:39 Diff

This course highlights the impact of an individualized approach on key eCommerce metrics as well as everything you need to know about incorporating testing, optimization, and personalization into your larger digital strategy. 

9 Lessons

Lesson 1

A primer on eCommerce one-to-one marketing

One-to-one marketing implies a more personal approach to customer relationship building by narrowing broad communications to individualized experiences.

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Senior Director of Marketing, Dynamic Yield

Lesson 2

Become fluent in eCommerce metrics and terminology

A collection of glossary metrics, KPIs, and terms sourced from real eCommerce practitioners and personalization experts.

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Senior Director of Marketing, Dynamic Yield

Lesson 3

Why ARPU is your most important eCommerce metric

An in-depth examination of why the savviest marketers measure their personalization and optimization efforts based on average revenue per user (ARPU).

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Senior Director of Marketing, Dynamic Yield

Lesson 4

The economics of eCommerce conversion rate optimization

A study in how deploying real-time personalization on your website is as an essential element of optimizing eCommerce customer acquisition.

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Senior Director of Marketing, Dynamic Yield

Lesson 5

The promise and pitfalls of omnichannel retailing

Omnichannel retailing has become a bloated buzzword. Here’s how your brand can realistically leverage it for increasing revenue through personalization.

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Product Manager, Dynamic Yield

Lesson 6

Building dynamic personas for personalization

We have to work harder to address the changing needs and swinging moods that fall outside of current, flat personas which can make or break an online purchase.

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Lesson 7

Shopping cart abandonment recovery strategy, with real-world examples

Follow this proven strategy being used by some of the world’s leading brands to reduce shopping cart abandonment throughout the customer journey.

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CRO & Analytics at Specsavers, Ex-Head of Site Optimization at Staples

Lesson 8

Ex-Head of Site Optimization at Staples on Growth hacking in eCommerce

Breaking down what growth hacking brings to the table along with some traditional and new approaches within eCommerce.

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Senior Director of Marketing, Dynamic Yield

Lesson 9

Optimizing SEM traffic with personalization: A Juniqe.de case study

Learn how a leading online retailer used personalization to drive retention, promote discovery, and increase sales.

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