Affinity-powered triggered messages - personalization use cases
2026-02-28 19:41 Diff

Capitalize on post-purchase momentum with affinity-powered triggered messages

Strategy:

In order to capitalize on post-purchase momentum, this grocer added affinity recommendations to Order Confirmation and Shipping emails and SMS notifications to surface items the customer is likely to be interested based on their previous purchase.

Hypothesis:

Deliver affinity-powered triggered messages to build on the momentum with customers after they complete a purchase. Grocers can stay top of mind by including personalized recommendations in Order Confirmation and Shipping emails to promote new product discovery, ultimately increasing loyalty and customer lifetime value.

What real growth looks like with personalization

  • How Valamar converts travel intent into bookings with real-time context

  • What makes Saks’ personalization engine a game-changer for driving 10% more conversions?

  • Bringing the in-store expert online: How Bergzeit reinvented gear discovery with conversational commerce

  • 32% of Total Purchases from AdaptML Recommendations

  • +88% Conversion Uplift with Mastercard Predictive Spend Insights

  • Making Personalization a Breeze for Leading Financial Institutions

  • +10.3% uplift in add-to-cart rate

  • 39% decrease in same-month cancellations

  • 16% contribution to D2C revenue from Dynamic Yield

  • 16% of revenue from recommendations