Personalization & Targeting Course — XP² Learning Center
2026-02-28 18:55 Diff

This course will walk you through the most important considerations and steps to delivering a more tailored experience, including why it’s become table stakes, how to build a program around it, and ways to get started.  

12 Lessons

Lesson 1

Introduction to website personalization

An introduction to the process of real-time website personalization, including strategies to implement, challenges to consider, and examples to get started.

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Senior Director of Marketing, Dynamic Yield

Lesson 2

The opportunity cost associated with personalization

Failing to adapt to increasing consumer expectations comes at the expense of data, knowledge, technology, teams, customers, and most all of all, revenue.

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Director of Customer Success, Dynamic Yield

Lesson 3

The Roles & Structure of an Agile Personalization & Optimization Team

Defining the roles and responsibilities of a scalable personalization and optimization team. Learn how to structure an agile team!

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Senior Director of Marketing, Dynamic Yield

Lesson 4

Building a personalization framework designed to scale

A scalable personalization framework leveraged by the best in the industry to bring long-term, impactful results to the entire organization.

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Lesson 5

Segmentation and targeting for anonymous visitors

How businesses can use anonymous visitor tracking to identify the intent and preferences of “unknown users” in order to personalize experiences that drive action.

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Lesson 6

Identifying your most valuable customer segments

The majority of revenue is now generated by a tiny percentage of users. By identifying and nurturing these valuable customers, brands can gain a sharper perspective on how to improve the overall shopping experience.

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Senior Director of Marketing, Dynamic Yield

Lesson 7

Turning Personas into Data-Driven Profiles for Segmentation

In order to create real value, personas must go beyond mere generalizations, stitching together different data sets for a more grounded understanding of each customer group.

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Senior Director of Marketing, Dynamic Yield

Lesson 8

One-to-one targeting with affinity-based personalization

Affinity modeling as we know it is simple and effective, but product metadata can be better leveraged to predict the most relevant experience to users.

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Senior Director of Marketing, Dynamic Yield

Lesson 9

Strategizing for omnichannel personalization at scale

Important considerations and high-impact use cases for marketers incorporating various channels and touchpoints within their personalization strategy.

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Senior Director of Marketing, Dynamic Yield

Lesson 10

The Impact of Popups, Overlays, and Interstitials on SEO

There’s a lot to be dismantled and much to glean from Google’s recent algorithm update. In this post, we uncover the truth behind popups and your search rankings.

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Senior Director of Marketing, Dynamic Yield

Director of Customer Success, Dynamic Yield

Lesson 11

How to create an ongoing culture of experimentation

Continuous optimization of the customer experience stems from instilling a deep sense of understanding around new concepts, mentalities, and goals.

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Senior Director of Marketing, Dynamic Yield

Lesson 12

Full-scale personalization: A Fjällräven case study

How Fjallraven, the legendary Swedish outdoor gear company, increases conversions and CTR through recommendations and personalized messaging.

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