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Original
2026-02-01
Modified
2026-03-08
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<p>3 in 5</p>
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<p>3 in 5</p>
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<p>renewal rate achieved</p>
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<p>renewal rate achieved</p>
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<p>83%</p>
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<p>83%</p>
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<p>TAT reduced</p>
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<p>TAT reduced</p>
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<p>₹4.3 Cr</p>
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<p>₹4.3 Cr</p>
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<p>premium generated</p>
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<p>premium generated</p>
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<p><b>Company: Bajaj General Insurance</b></p>
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<p><b>Company: Bajaj General Insurance</b></p>
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<p><strong>About<b>Bajaj General Insurance</b></strong><b>:</b></p>
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<p><strong>About<b>Bajaj General Insurance</b></strong><b>:</b></p>
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<p>Bajaj General Insurance is India’s second-largest private general insurer, with a FY24 GWP(Gross Written Premium) of ₹206 Bn and 33% YoY growth, serving over 150 million customers with products across health, motor, travel, home, and commercial insurance</p>
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<p>Bajaj General Insurance is India’s second-largest private general insurer, with a FY24 GWP(Gross Written Premium) of ₹206 Bn and 33% YoY growth, serving over 150 million customers with products across health, motor, travel, home, and commercial insurance</p>
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<p><b>Industry:</b>Insurance (BFSI)<b></b></p>
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<p><b>Industry:</b>Insurance (BFSI)<b></b></p>
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<p><b>Location:</b>India<b></b></p>
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<p><b>Location:</b>India<b></b></p>
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<p><b>Category: Customer Engagement, Policy Renewals Automation</b><b></b></p>
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<p><b>Category: Customer Engagement, Policy Renewals Automation</b><b></b></p>
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<p><b>Solutions Used: Journey Builder, Voice-bot Triggers, Email, SMS, RCS, App Push</b></p>
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<p><b>Solutions Used: Journey Builder, Voice-bot Triggers, Email, SMS, RCS, App Push</b></p>
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<h2><b>The Challenge</b></h2>
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<h2><b>The Challenge</b></h2>
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<p><b>High Renewal Volumes. Heavy Manual Dependence. Missed Digital Potential.</b></p>
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<p><b>High Renewal Volumes. Heavy Manual Dependence. Missed Digital Potential.</b></p>
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<p>Bajaj General Insurance processes millions of policy renewals every year. However, renewals relied heavily on<b>manual campaigns and intermediary-led follow-ups</b>, leading to:</p>
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<p>Bajaj General Insurance processes millions of policy renewals every year. However, renewals relied heavily on<b>manual campaigns and intermediary-led follow-ups</b>, leading to:</p>
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<ul><li>Delayed renewal reminders</li>
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<ul><li>Delayed renewal reminders</li>
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<li>Generic, SMS-heavy communication</li>
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<li>Generic, SMS-heavy communication</li>
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<li>Limited personalization</li>
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<li>Limited personalization</li>
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<li>Missed moments of customer intent</li>
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<li>Missed moments of customer intent</li>
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</ul><p>The goal was clear:<b>increase digital renewals, reduce operational lag, and engage customers at the exact moment of intent-at scale.</b></p>
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</ul><p>The goal was clear:<b>increase digital renewals, reduce operational lag, and engage customers at the exact moment of intent-at scale.</b></p>
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<h2><b>The Solution</b></h2>
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<h2><b>The Solution</b></h2>
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<p><b>From Volume-Based Blasts to Behavior-Led Renewal Journeys</b></p>
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<p><b>From Volume-Based Blasts to Behavior-Led Renewal Journeys</b></p>
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<p>Bajaj GI partnered with Netcore to transform insurance renewals into<b>automated, contextual, and omnichannel customer journeys</b>.<b></b></p>
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<p>Bajaj GI partnered with Netcore to transform insurance renewals into<b>automated, contextual, and omnichannel customer journeys</b>.<b></b></p>
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<ul><li><b>Voice-bot to Journey Automation</b></li>
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<ul><li><b>Voice-bot to Journey Automation</b></li>
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<li><b>Omnichannel Orchestration</b></li>
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<li><b>Omnichannel Orchestration</b></li>
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<li><b>Contextual & Vernacular Messaging</b></li>
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<li><b>Contextual & Vernacular Messaging</b></li>
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</ul><p><b>The outcome</b>: timely renewal nudges delivered exactly when renewal intent peaked.</p>
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</ul><p><b>The outcome</b>: timely renewal nudges delivered exactly when renewal intent peaked.</p>
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<p>"Partnering with Netcore Cloud has elevated our entire communication strategy. With their support, we streamlined both email and SMS campaigns-boosting deliverability, personalization, and user engagement across the board. From better open rates to smarter re-engagement journeys, we’ve seen a measurable lift in performance. It’s no longer about volume; it’s about sending the right message, through the right channel, at the right moment."</p>
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<p>"Partnering with Netcore Cloud has elevated our entire communication strategy. With their support, we streamlined both email and SMS campaigns-boosting deliverability, personalization, and user engagement across the board. From better open rates to smarter re-engagement journeys, we’ve seen a measurable lift in performance. It’s no longer about volume; it’s about sending the right message, through the right channel, at the right moment."</p>
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<p>Unlock unmatched customer experiences, get started now</p>
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<p>Unlock unmatched customer experiences, get started now</p>
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<p>Let us show you what's possible with Netcore.</p>
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<p>Let us show you what's possible with Netcore.</p>