EaseMyTrip
2026-03-08 16:28 Diff

Netcore’s AI-led customer engagement suite helps EaseMyTrip scale revenues by 4X

More than 4X

Netcore uplifted EaseMyTrip's revenue by

4X

Netcore increased EaseMyTrip's transactions by

Company:

EaseMyTrip is an Indian online travel company that caters to the growing India’s travel requirements by providing hotel bookings, air tickets, holiday packages, bus bookings, and white-label services, through their website and mobile app

https://www.easemytrip.com/

Industry: Travel

Solution Used:

Netcore Email, Customer Engagement

Challenges

  • Low customer engagement due to the pandemic
  • Lack of an effective segmentation strategy
  • Lack of post-pandemic scale-up visibility

Netcore’s Strategy

Netcore’s AI-powered customer engagement suite empowered EaseMyTrip by:

  • Building a strong reactivation strategy via email
  • Refining and analyzing the existing customer engagement setup
  • Studying and deep diving into customer analytics for actionable data-points
  • Scaling customer engagement back to pre-pandemic times

The post-pandemic period (Unlock 1.0) was a blur for many of us at EaseMyTrip and our primary focus was to scale up to make up for the lost revenue in 2020. With Netcore's AI-led customer engagement platform, we were able to achieve an uplift of more than 4X on our overall business. The expert consultancy and constant support extended by their Customer Success team has been pivotal in achieving this success.

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