Reduce Customer Churn | Churn Reduction Strategies with Braze
2026-03-07 18:27 Diff

Reduce Churn

By leveraging in-app messages surveys, HBO Max created highly-targeted messaging that drove a 15% reduction in churn prevention.

Classified listings marketplace Wallapop used Braze to build, test, and optimize a new customer journey that leveraged cross-channel push and in-app messaging campaigns. With our platform, the brand boosted monthly active users by 31% and listings by 227%, even during the pandemic.

PureGym developed and tested a multivariate, cross-channel campaign that targeted former members. By ensuring the right message was delivered to the right audience at the right time, they drove a 206% increase in conversions.

Increase in 30-day retention when users receive messageHolding onto customer isn’t just about promotions and loyalty programs—the simple act of sending a message can sometimes have the biggest impact.

of media and entertainment brands' marketing budgets focus on retentionIn this fast-growing, highly competitive space, brands know the importance of ensuring that they have the technology they need to hold onto customers longer.

longer user lifetime value when brands message customers on two channelsTake your retention strategy to the next level by leveraging multiple messaging channels in tandem to provide the kinds of cohesive experiences that drive real loyalty.